Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Excelente ubicación

Posted Jul 25, 2016
Pros: Terraza
Location: Chapultecpec
La atención fue buena, la terraza es bonita. muy cercano a lugares de interes.
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Muy buena atención y ubicación. Recomendable al 100%.
4 out of 5
by A verified traveler

Posted Jun 28, 2016
Good Location, nice rooms, friendly personal, good value for price
Comment from Hotel Management
Jun 30, 2016 by Rosario, Hotel Management
Dear Guest Thank you very much for your comments, good to have served, we hope soon on your next trip to the Mexico City
4 out of 5
by A verified traveler

Cerca de Chapultepec a distancia corta de áreas

Posted Jun 21, 2016
Cerca de varios lugares muy interesantes ,personal muy agradable ,la comida está regular los servicios son muy buenos ,es chico el hotel y no tiene alberca pero para conocer México está muy recomendado ya que no está tan lejos de los lugares como los museos y parques,está como a una hora del aeropuerto y como a 45 minutos de la basílica , desde él área del restaurant se tiene una vista espectacular para el castillo de Chapultepec ,siento que les falta un poco más de variedad y calidad en la comida pero no es que está mal ,solo falta variedad ,y faltan cambiar las toallas están un poco duras y rasposas pero bien
Comment from Hotel Management
Jul 1, 2016 by Rosario, Hotel Management
Estimado huésped Muchas gracias por sus comentarios, es un placer haberlo servido, trabajaremos más en la variedad del restaurante. Quedo a sus órdenes
4 out of 5
by A verified traveler from Fort Worth TX

Excellent location. NO POOL

Posted Jun 14, 2016
Pros: Location, restaurant
Cons: Bathroom ventilation and light in the room
Location: Right in the middle of Anzures walking distance from Torre Mayor with great access to main arteries of the city
Hotel has a fantastic location. The lobby restaurant and the 10th level deck are amazing for a great view of Chapultepec Castle and the city view. Staff very cordial and kind. Be aware that if you are driving parking might be a challenge. Rooms needs better ventilation (HVAC). Expedia and Hotel webpage mentions that facility has a pool... not true. no pool available.
Comment from Hotel Management
Jun 16, 2016 by Rosario, Hotel Management
Dear Guest Thank you for your comments, we are working in the light and ventilation rooms. An apology for the problem with the description of the pool, and we are solving. Best regards
3 out of 5
by A verified traveler from irvine, ca

Average hotel in a considered premium location

Posted Jun 6, 2016
Not happy about it. Dark, not enough lighting, restaurant was average to low quality.
Comment from Hotel Management
Jun 8, 2016 by Rosario, Hotel Management
Dear Ms.Lena Sorry for the inconveAn apology for the inconvenience during your stay , I promise to review the lighting hotel and quality and restaurant. Sincerely
5 out of 5
by A verified traveler

Excelente Hotel

Posted May 3, 2016
excelente ubicación limpieza servicio comida personal
Comment from Hotel Management
May 7, 2016 by Rosario, Hotel Management
Estimado Huésped Muchas gracias por sus comentarios, lo esperamos pronto! es un placer servirle! Rosario
5 out of 5
by A verified traveler

Very Nice Hotel at a fair price - great location

Posted May 2, 2016
Pros: affordable price in a very convenient location
Location: Walking distance to Museums, Restaurants, Shopping - great location. Uber is the way to go!
The staff was excellent - Room was very nice - The rooftop restaurant was excellent. Best of all, it is within walking distance of so many things - museums, restaurants, shopping.
Comment from Hotel Management
May 6, 2016 by Rosario, Hotel Management
Dear Guest Thank you for your comments and your recommendations. Best regards
5 out of 5
by Priscila

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Rosario, Hotel Management
Srita, Priscila Muchas gracias por tomarse el tiempo de calificar nuestro servicio, Es un placer servirle!
4 out of 5
by A verified traveler

Me gustó

Posted Apr 25, 2016
Pros: Tuvimos que hacer el check out antes de lo planeado y nos ayudaron sin problema!!!!!
Location: Puedes llegar caminando a restaurantes o simplemente pedir Uber o Taxi y hay muchos lugares cerca de interés
Excelente ubicación y las habitaciones súper comodas. Cuentan con un recibidor que perfecto funciona como una pequeña oficina.
Comment from Hotel Management
May 1, 2016 by Rosario, Hotel Management
Estimada Srita. Ana Que gusto saber que su estancia con nosotros haya sido de su agrado, la esperamos pronto!! Un abrazo