Left a family with a 5 month old baby stranded
Posted Oct 16, 2014 on Hotels
We arrived at the Hotel around midnight, after a 8 hour drive from Spain with my wife and 5 month old baby. We had lost our way multiple times during the drive and were hoping to get a good night's sleep. However, when we arrived, it was pitch dark at the hotel entrance. The lobby door was locked. We knocked on the door, but no response. We kept waiting for an hour for somebody to show up. But nobody came. We tried calling the Hotel multiple times but nobody picked up the hotel phone! We wanted to look for another place but we did not have access to internet to be able to search for another hotel. We ended up spending the night in our car with our 5 month old baby right in front of the closed Hotel lobby! It was raining heavily all night, accompanied with lightning and thunder. It was a horrible situation to be in! I would not recommend this hotel to anyone.