Terrace/patio
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Reviews of SoBe Ocean Drive Suites

3.5 out of 5
SoBe Ocean Drive Suites
1458 Ocean Drive, Miami Beach, FL

Reviews

5.6
Rating 10 - Excellent. 2 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 4 out of 11 reviews" "

6.0/10

Cleanliness

4.4/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Castel

Disliked: Cleanliness
Stay away
The photos pictured are not what the suite looks like! It was dirty, run down, and terrible service!
Stayed 6 nights in Mar 2022
Response from Rob on Apr 2, 2022
Thank you again for staying with us. You were not going to be happy no matter what we did for you.

2/10 Terrible

Wendy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property both cleanliness and extra sanitation and we found cockroaches, dirty bathrooms ceilings fence walls every single item in this room was disgusting. We do not recommend this property at all and would love to share any photos that people are interested in seeing if they’re considering this property. One of the owners never even responds to emails or text because she only uses WhatsApp and promised a refund but we have not seen it and it has been over a month
Stayed 4 nights in Feb 2022
Response from Rob on Mar 31, 2022
You were not going to be happy no matter what was done for you. No one promised you a refund.

4/10 Poor

Verified traveler

Stayed 4 nights in Jan 2022
Response from Rob on Jan 30, 2022
You're anonymous, we have no idea if you stayed with us or one of the other hundred suites at this condo hotel location.

8/10 Good

Tasha

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2022

8/10 Good

Eric

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2021
Response from Rob on Dec 10, 2021
Thank you again for staying with us. We look forward to having you back again soon in South Beach, Miami.

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Very nice condo next to Lummus beach The bathroom and shower were very nice Loved the second level terrace with hot tub
Stayed 2 nights in Oct 2020
Response from Rob on Oct 24, 2020
Thank you again for staying with us. We look forward to having you back again soon in South Beach, Miami.

10/10 Excellent

Tom, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again
Stayed 3 nights in Jul 2018
Response from Mgmt team on Jul 31, 2018
Thank you Tom! We look forward to welcoming you again. Kind Regards

4/10 Poor

Hector

Disliked: Staff & service, property conditions & facilities, room comfort
Cable didn’t work ,couldn’t check bags and broken glass on floor
Stayed 4 nights in Jun 2018
Response from Mgmt team on Jul 31, 2018
We apologize for any inconvenience. We do our best to accommodate early check-ins. Kind Regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Manager on Dec 11, 2018
We're sorry to hear that. Every property has policies in place. This traveler refused to follow the policies and proceeded to make the stay difficult on the staff. We stand by the level of service we provide. Regards

8/10 Good

MARIAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Manager on Jul 7, 2018
Thank you Marian!

2/10 Terrible

John, Los Angeles, CA

Disliked: Cleanliness, staff & service
Would definitely not recommend.
Horrible experience! I reserved this room about two weeks before my trip. I was overcharged and attempted to call the hotel multiple times during the two weeks to ask about this, but never received a call back. Upon arriving to the hotel, we were told by security that there was no lobby and that we would have to send our credit card and ID over the phone to the hotels number to check in. After checking in, we saw that the room was not clean at all! The bed comforter had stains and candy stuck to it, there was dried up vomit on the bathroom wall, and hair on the back of the pillows. When calling and reporting this to the owner/hotel manager, she called us liars, scammers, and told us to leave with no refund. She then continued to harass us via text messages, and swear at us in a group chat with her cleaning lady, who was suppose to come and inspect the room upon our complaint. We waited over an hour for the cleaning lady and she never showed up. We ended up leaving the hotel and going to another one nearby. Horrible experience and horrible customer services.
Stayed 1 night in May 2018
Response from Manager on May 10, 2018
We are sorry to hear about a bad experience from one of our travelers. We try to exceed all expectations and mitigate any inconvenience that may arise. Our traveler refused to provide his information to our staff at Check-In so an alternative was offered to him. They also asked for some money back in lieu of a bad review. Unfortunately we have very good reviews and we do not participate in bad ethics when travelers extort us for money in lieu of a review. We again strive for excellence and want all of our travelers to have an excellent stay in our Suites.