Ratings based on 1,046 Verified Reviews

4.5 out of 5
84% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Amazing from start to finish located on the beach

Posted Oct 15, 2017
Attentive staff can’t do enough for you, relaxed atmosphere immaculate and clean with views to die for, the pools are all amazing especially the rooftop terrace pool we were made to feel special from start to finish, complimentary rides in the Tesla available to all guests so everyone is a vip. Can’t fault anything and I’m very picky.
Comment from Hotel Management
Oct 16, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear Tracy, Thank you for your recent exceptional review and generous comments regarding your stay at 1 Hotel South Beach. We are delighted to learn you had such a excellent experience with us and enjoyed the hotel amenities during your stay. Thank you for your praise on our guest service and fantastic team members. We are thrilled to read we exceeded your expectations and left a memorable impression. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We look forward to welcoming you back for another incredible stay soon. Kind Regards,
1 out of 5
by A verified traveler from toronto

Big Problems

Posted Oct 15, 2017
I just sent the following email to the hotel. Please review: Hello. I checked out of room 741 on the 11th. I had an unbelievable negative experience. I am a very busy business person. I own 7 companies and don't have time to sit and type like this, but what I experienced was so bizarre I don't think I can get it off my mind until I detail it to you and hear back. I am a lifetime starwood platinum member. I have travelled a lot and earned it. I normally stay at the W hotel which is right next to you. I have a new woman in my life and this trip was planned to take our relationship to the next level. She picked your hotel and I booked it through Expedia. When I booked it there was a basic room and I then agreed to pay extra for a room with a view. I then noticed your check in time was 4pm, meanwhile our flight was arriving at 11am. I called the hotel and told them that, as a lifetime starwood platinum member I get guaranteed 11am check in and I wanted to make sure I could expect the same at your property. I was assured this was not a problem. I even mentioned if neccessary I would pay extra to confirm. I was told that was not necessary. Based on this we booked a photo shoot at 4pm, thinking we would have time to get ready. Upon check in I was told that the room would not be ready until 4pm. I was shocked and more importantly embarrassed in front of my new lady who was expecting to be pampered, but instead was told to sit and wait 4 hours. I was then told a goo
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilkes Barre, PA

Great hotel on the beach! The staff is very nice

Posted Oct 13, 2017
We went here for vacation and had a wonderful time. Hotel was very clean, and staff was very friendly and accommodating.
Comment from Hotel Management
Oct 16, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear Mark, Thank you for your recent exceptional review and generous comments regarding your stay at 1 Hotel South Beach. We are delighted to learn you had such a excellent experience with us and enjoyed the hotel amenities during your stay. Thank you for your praise on our guest service and fantastic team members. We are thrilled to read we exceeded your expectations and left a memorable impression. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We look forward to welcoming you back for another incredible stay soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Friendly staff. Room was amazing. Pools and amenities were fabulous!
Comment from Hotel Management
Oct 13, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear 1 Hotel Guest, Thank you for your recent exceptional review and generous comments regarding your stay at 1 Hotel South Beach. We are delighted to learn you had such a excellent experience with us and enjoyed the hotel amenities during your stay. Thank you for your praise on our guest service and fantastic team members. We are thrilled to read we exceeded your expectations and left a memorable impression. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We look forward to welcoming you back for another incredible stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver B.C.

South Beach Beauty

Posted Oct 11, 2017
The finest hotel I have ever stayed in. Great location, very modern with an environmental friendly theme. Wonder pools and awesome beach. Outstanding staff and service. We will definitely return.
Comment from Hotel Management
Oct 13, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear Patrick, Thank you for your kind compliments and feedback of your stay at 1 Hotel South Beach. We are very pleased to learn you had an excellent experience with us. Thank you for your generous comments on our attentive team; we are pleased to learn you found them warm and welcoming. We pride ourselves on the culture we have created and the ability of our team members to create the most inspiring hotel experience and we are truly thrilled we exceeded your expectations. We are delighted to learn you enjoyed our beachfront and our various amenities. Your advocacy of us is truly valued and appreciated, thank you for choosing our resort for your special occasion. Looking forward to welcoming you back to our oasis for another exceptional stay at 1 Hotel South Beach. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Stunning hotel, Great Service!

Posted Oct 11, 2017
Would definitely recommend this Hotel. So many pool options with private beach as well. It's beautiful, by far my favourite hotel.
Comment from Hotel Management
Oct 13, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear 1 Hotel Guest, Thank you for your recent review of 1 Hotel South Beach. We are thrilled reading about your experience and friendly service that you received. We are happy to read you are fond of the beauty and interior design of the hotel, we thank you for your compliments. Thank you for your comments on our pools and beach, we are glad to hear you enjoyed your time in the sun. Your advocacy of us is truly valued and appreciated. Looking forward to welcoming you back to our oasis soon! Warm Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from uk

Beautiful contemporary upmarket hotel.

Posted Oct 4, 2017
Pros: Smart, clean modern.
Cons: Nothing
Location: Good location right on beach.
We were upgraded to a 1 bed suite with resort views. The suite was absolutely stunning with everything you could wish for .
Comment from Hotel Management
Oct 10, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear Linda, Thank you for your kind compliments and feedback of your stay at 1 Hotel South Beach. We are very pleased to learn your had an excellent experience with us. Thank you for your gracious comments on our spacious rooms, we are very pleased we exceeded your expectations in this regard. We look forward to welcoming you back for another incredible stay soon. Kind regards, 1 Hotel South Beach Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Very pleasant stay. Staff in particular are making effort to be welcoming and helpful
Comment from Hotel Management
Oct 2, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear 1 Hotel Guest, Thank you for your kind compliments and feedback of your stay at 1 Hotel South Beach. We are very pleased to learn you had an excellent experience with us. Thank you for your generous comments on our attentive team; we are pleased to learn you found them warm and welcoming. We pride ourselves on the culture we have created and the ability of our team members to create the most inspiring hotel experience and we are truly thrilled we exceeded your expectations. We are delighted to learn you enjoyed our beachfront and our various amenities. Your advocacy of us is truly valued and appreciated, thank you for choosing our resort for your special occasion. Looking forward to welcoming you back to our oasis for another exceptional stay at 1 Hotel South Beach. Kind Regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler

1 Hotel South Beach is #1

Posted Oct 1, 2017
My family and I stayed at the 1 Hotel for 6 days. We had an amazing time. From the front desk, valet, restaurant servers to the beach attendants, the level of service was excellent, it exceeded my expectations. The food was excellent. The presentation, quality of ingredients, and flavors made for some very appetizing and delicious dishes. The food and drinks were on the pricy side but I never mind paying for quality and that excactly what you get from The 1 Hotel South Beach. The hotel itself is very beautiful, it is very modern but earthy at the same time. The energy was very hip and positive. Everyone seemed happy to be there. I can't wait to go back.
Comment from Hotel Management
Oct 2, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear Eduardo, Thank you for your kind compliments and feedback of your stay at 1 Hotel South Beach. We are very pleased to learn you had an excellent experience with us. Thank you for your generous comments on our attentive team; we are pleased to learn you found them warm and welcoming. We pride ourselves on the culture we have created and the ability of our team members to create the most inspiring hotel experience and we are truly thrilled we exceeded your expectations. We are delighted to learn you enjoyed our restaurant menu and drinks. Your advocacy of us is truly valued and appreciated, thank you for choosing our resort for your special occasion. Looking forward to welcoming you back to our oasis for another exceptional stay at 1 Hotel South Beach. Kind Regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Sep 29, 2017
One of the best hotels in south beach. Rooms are specious,clean and I like that everything is recycled. Great pool area and staff is amazingly friendly and helpful Thanks 1hotel
Comment from Hotel Management
Sep 29, 2017 by 1 Hotel South Beach Management, Hotel Management
Dear 1 Hotel Guest, Thank you for your recent exceptional review and generous comments regarding your stay at 1 Hotel South Beach. We are delighted to learn you had such a excellent experience with us and enjoyed the hotel amenities during your stay. Thank you for your praise on our guest service and fantastic team members. We are thrilled to read we exceeded your expectations and left a memorable impression. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We look forward to welcoming you back for another incredible stay soon. Kind Regards,