Ratings based on 205 Verified Reviews

4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york ny

Perfect location near shops and restaurants

Posted Apr 6, 2017
Wonderful staff, great food and rooms are exceptional. The towels are the best too!!! The staff is very accommodating, i was upgraded to a classic suite with full kitchen beachside. Perfect views and charming
Comment from Hotel Management
Apr 11, 2017 by Christof Pignet - General Manager, Hotel Management
Dear michelle, Thank you very much for your sincere sentiments and for sharing such wonderful experience! It was a pleasure to pamper you and I am elated to read how much you enjoyed the upgrade. Please come and visit again soon, we are already looking forward to it! With Sincerity Christof Pignet General Manager
4 out of 5
by nicole

Nice Rooms

Posted Apr 4, 2017 on Hotels
I came down with my boyfriend who had a conference nearby. The rooms are great. Very well done, spacious, thought out. I travel a lot for work and the rooms are relaxing, have outlets where you need them, look nice and are spacious. The staff overall is very helpful and friendly, the guys at the beach and front desk in particular. A couple areas of improvement: Housekeeping could have a standardized time to come. They didn't come until 6pm one day and were there at 10am the next. I tried to have them come earlier the first day as we needed to get ready for dinner after work, but that didn't happen after I called to request. Valet parking was a disaster. I called to have the car brought up and they brought the wrong car, fine. Then they tried to convince me it was the right car after giving it to me the second time. Took them 45 minutes to find the right car. For better or worse we had been to the beach a lot and our car was WAY sandier so I noticed right away. The next day the same thing happened with valet! Then they brought the car up finally and parked it behind the concrete center wall and did not give it to me. Essentially they hid it from themselves in plain sight! The guard going down to the beach could soften his approach. Back to the good... Il Mulino, the one here is fantastic. The juice shop across the street is lovely too if you like healthy options while traveling, Juice and Java.
Comment from Hotel Management
Apr 11, 2017
Dear nicole, Thank you for taking the time to share your feedback in this forum. I took the liberty to share your review with our entire Acqualina Family. We were delighted that you were able to stay with us and that you had enjoyed our luxurious accommodations. We were beaming with pride to read about the exceptional service bestowed by our Front Desk; and Pool and Beach Dream Makers. We were exceedingly disheartened to learn that we had not exceeded your expectations with our housekeeping; Pool and Beach welcome desk and our service. The service experiences you described are certainly not in alignment with what we have become renowned for. However without your invaluable feedback we are unable to see the opportunities before us. Therefore we thank you for sharing your constructive candor. We deeply regret our inability to honor your request for housekeeping service at specified times. In recognition of varying family dynamics, we provide a wide range for our housekeeping daily service commencing at 9:00am through 5:30pm; and our Turndown service for 5:00pm until 9:30pm. We sincerely apologize for the delays and erroneous delivery of your vehicle with our valet service. Please be assured that our department leaders have been apprised so that we may institute immediate changes to the existing. It is our heartfelt desire to make every one of our guests feel at home. We would be honored to welcome you back again so that we may pamper you. Should you require any assistance, please do not hesitate to contact me directly. With sincerity, Christof Pignet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful facility, perfect location, great staff

Posted Mar 30, 2017
Pros: Facility is magnificent; staff is extraordinarily professional
Cons: Spa services are overpriced
We had a wonderful time at this beautiful beach resort. The staff could not be more helpful. We will definitely return.
Comment from Hotel Management
Mar 31, 2017 by Christof Pignet - General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to share your sentiments in this forum and I am elated to know you truly relished the accommodation, luxurious amenities and exquisite service. I also appreciate your sentiments with respect to the pricing in our award winning Acqualina Spa by ESPA and will most certainly subject it detailed revision. We are always looking for feedback to further enhance the existing and to welcome you back soon again! With Sincerity Christof Pignet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay.

Posted Mar 26, 2017
Quiet and removed from the insanity further south.
Comment from Hotel Management
Apr 2, 2017 by Christof Pignet - General Manager, Hotel Management
Dear Anonymous, Thank you for your sentiments and I am delighted you are enjoying our oasis of tranquility. Please let me know if I may be of any further assistance and have a wonderful experience! With Sincerity Christof Pignet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Outstanding stay! Rooms were gorgeous, staff was incredibly over the top nice. Will definitely visit again. 5 stars across the board!
Comment from Hotel Management
Mar 24, 2017 by Christof Pignet - General Manager, Hotel Management
Dear Anonymous, Thank you very much for this wonderful review! We truly appreciate your sentiments and look forward to welcome you back on a future visit. With Sincerity Christof Pignet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond

Great hotel in comfortable setting

Posted Mar 11, 2017
Pros: Pretty much everything. WIFI worked great, continuous, "free" water bottles were helpful and the setting was outstanding.
Cons: Possibly have coffee machines in the room in addition to or versus an espresso machine.
Location: There is very little convenient shopping or nice restaurants.
The hotel and staff were wonderful. Service was top notch and everyone was friendly and helpful. The room was very nice, comfortable and clean. Beach is private with very comfortable chairs with service for food and drinks. The food was a little pricey but very good and you have to pay for such exceptional help somehow. If you are looking for nightlife and plenty to do within walking distance, that will not be found. You will need to Uber or taxi to get to shopping and stand alone restaurants. Our trip was to get a away for a few days and be pampered so the "quiet area" was great for what we wanted.
Comment from Hotel Management
Mar 24, 2017 by Christof Pignet - General Manager, Hotel Management
Dear Rob, Thank you very much for visiting Acqualina and for taking the time to share your experience in this forum. It was a great pleasure to pamper you throughout your resort experience and I am delighted to read how much you enjoyed accommodations, amenities and service. Please keep us in mind for your future travel plans, it would be lovely to welcome you back soon! With Sincerity Christof Pignet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Awesome service

Posted Mar 6, 2017
Stayed 2 nights to celebrate wife birthday. Service above and beyond expected. Even got an awesome room upgrade. Beautiful hotel. Il mulino 5 star restaurant that has to be visited at least once
Comment from Hotel Management
Mar 26, 2017 by Christof Pignet - General Manager, Hotel Management
Dear miguel, What a great treat to read such lovely sentiments and once again congratulations on this wonderful occasion. We are truly grateful that you chose Acqualina for this special celebration and delighted you not only enjoyed the upgrade but also a delightful dinner at Il Mulino New York. Please come back and visit again soon. If there is anything at all I may be of service with, do not hesitate to contact me directly. With Sincerity Christof Pignet
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
It was extremely amazing in almost every single way! Just one thing bothered me that I have a very strict diet so I had to bring in my own food and I wasn't aloud to sit outside in the area where everyone sits and eats cuz it was outside food, I was very sad about that! But otherwise, every single thing was amazing. I hope they will change their policy so I can come and bring others who also have different dietary situations....
Comment from Hotel Management
Mar 24, 2017 by Christof Pignet - General Manager, Hotel Management
Dear Anonymous , Thank you very much for sharing your experience in this forum and I am elated to know it exceeded expectations. Please accept my sincere apologies for the inability to observe your special diet with personally procured items at Costa Grill restaurant. If advised in advance, we may gladly provide you with options suitable to your dietary restrictions by our Executive Chef! Alternatively you may enjoy items brought in from the outside on the beach as well. Again, thank you kindly and we look forward to providing you with excellent service again on a future visit! With Sincerity Christof Pignet
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice like usual

Posted Feb 25, 2017
Just want to say " We come back " because we like your trying do everything you want and absolutely money coast for what you need
Comment from Hotel Management
Mar 24, 2017 by Christof Pignet - General Manager, Hotel Management
Dear Anonymous, Thank you kindly for your loyalty and continued patronage, it is truly and very much appreciated. We are already looking forward to a future visit and sending you warm regards until then! With Sincerity Christof Pignet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely Nice Hotel

Posted Jan 21, 2017
From the moment of arrival to departure the service was excellent, accommodating at every level.
Comment from Hotel Management
Mar 24, 2017 by Christof Pignet - General Manager, Hotel Management
Dear Anonymous, What great pleasure and delight to read that you enjoyed the Acqualina experience from arrival until departure. I trust we were able to assist in creating memories that will last a life time and look forward to doing so again on a future visit! With Sincerity Christof Pignet General Manager