Ratings based on 233 Verified Reviews

2.9 out of 5
52% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Jamaica

Worst stay ever

Posted Sep 14, 2017
Everything was horrible...I understand the challenges following hurricane Irma but why open the hotel when you cannot provide the basic services? I think I ought to be refunded No breakfast; even though it's included; no wifi No cable TV, no internet; no hot water... Leaking old shower pipe....My worst stay ever.
Comment from Hotel Management
Sep 21, 2017 by Veronica, Hotel Management
We are sorry to hear this. All services were restored to normal in two days and we indeed refunded your resort fee which is the fee that covers for all the missing items. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Excellent staff & great location & deal

Posted Sep 12, 2017
Pros: Close to the beach and places to go to. Free breakfast and free airport shuttle. Staff is very friendly & helpful.
Cons: bathroom could use some remodeling. Door to the room is very hard to open or close.
Location: Near the beach. Many various places to go to for shopping, saloons, wine bars, & fine dining.Great location!
The staff is very friendly. Check in time is 3pm but we arrived early since we came from a cruise. The lady at the front desk was kind enough to let us check in 2 hours earlier. She suggested a few places nearby that we can wait and get something to eat. She even stored our suitcases for us since the room won't be available till 1. The whole staff was very nice. They made us feel at home. The room was very clean & huge. The bed was very comfortable. The light fixture in the bathroom and tiles could use some remodeling. Other than that, the room was great!
Comment from Hotel Management
Sep 21, 2017 by Veronica, Hotel Management
Thanks so much for this wonderful review. We are thrilled to hear our guests enjoy themselves so much.
2 out of 5
by A verified traveler from novato, CA

Not as we expected

Posted Aug 30, 2017
Pros: staff was always very friendly and helpful ! breakfast was provided every morning and there was usually plenty, great location across the beach
Cons: cleanliness, appearance, remodel bathrooms
Location: Location was absolutely great! right across the beach and short walk from bars and clubs on ocean blvd
upon seeing the pictures we decided to stay in this hotel, however once we actually got there we wished we would have booked a different hotel. It has controlled AC so it would get extremely cold, the beds were very uncomfortable and would make noise with any movement. Our bathroom was rarely ever cleaned, we constantly had to go up to the front desk and get more supplies such as toilet paper, bags for trash, and towels. I was very disappointed and could not wait to leave and avoided being in the room as much as possible.
Comment from Hotel Management
Sep 4, 2017 by Veronica, Hotel Management
We are sorry to hear your experience was less than ideal. Please accept our apologies. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

GREAT SPOT

Posted Aug 23, 2017
LOCATION, SERVICE, AND STAFF WAS GREAT. RESTAURANTS AND BEACH ACCESS WAS THE BEST!
Comment from Hotel Management
Aug 24, 2017 by Veronica, Hotel Management
Thanks so very much for this wonderful review.
1 out of 5
by A verified traveler from kansas city

Smh

Posted Aug 3, 2017
Didn't have hot water for 2 days. Bed sheets were dirty, no coffee in the room and they put it away after breakfast, floor was filthy, never had any face towels. Website is very misleading. Way overpriced.
Comment from Hotel Management
Aug 8, 2017 by Veronica, Hotel Management
We value your opinion Alena, thanks.
3 out of 5
by A verified traveler from Philadelphia

Posted Jul 11, 2017
They need to invest in getting new mattresses for their rooms and also, renovate their bathrooms very old looking.
Comment from Hotel Management
Jul 11, 2017 by Veronica, Hotel Management
Message received! Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, close to the beach. And Clean!

Posted Jul 8, 2017
Enjoyed my stay, the people at the front desk were very nice. The room was big.
Comment from Hotel Management
Jul 11, 2017 by Veronica, Hotel Management
Thanks so very much for this lovely review. Please come back soon!
4 out of 5
by Amy

Posted Jun 30, 2017 on Hotels
Comment from Hotel Management
Jul 5, 2017
Thanks so much for giving us 4 out of 5 stars.
2 out of 5
by Carlos

You get what you pay for

Posted Jun 26, 2017 on Hotels
It was ok. You get what you pay for. Beds were not that great to sleep on. Felt like beds they would have in a jail cell. No control for the ac. On some nights it was too hot in the room to sleep comfortably. No bottled water and no coffee in the rooms. Have to buy your own. And they offer a free spot at the beach but beware it's only two beach chairs per room. I had to pay $10 for an extra chair for my son. I didn't mind paying, just wished I knew about it beforehand.
Comment from Hotel Management
Jul 1, 2017
Thanks for your review Carlos. Fortunately we haven't been in jail to know what their beds feel like. Our resort fee clearly states that we only provide 2 chairs and 1 umbrella per day at the beach; we are sorry you didn't receive that information beforehand. We wish you the best in your future trips.
4 out of 5
by Nicholas

Posted Jun 21, 2017 on Hotels
It was good the water in shower was burning hot
Comment from Hotel Management
Jun 23, 2017
Thanks Nicholas! Hopefully you didn't get burned in the shower :)