Ratings based on 240 Verified Reviews

2.9 out of 5
51% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from miami, Fl

Got charged random fees

Posted Nov 19, 2017
As in the title, they charged me over $100 worth of fees. Will be calling my bank cause they are a ripoff. The room wasn't even good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
Good hotel for a medium budget the location is very close to the beach and the central street of Miami Beach. I appreciate you the staff they are very friendly and helpful. My only disappointment is about the shuttle schedule to the airport stop at 7:30 pm and about the registration if you want to take the shuttle to leave.
Comment from Hotel Management
Nov 8, 2017 by Veronica, Hotel Management
Thanks for voicing your opinion about the independent shuttle service and for mentioning our amazing staff members.
1 out of 5
by A verified traveler from Jamaica

Worst stay ever

Posted Sep 14, 2017
Everything was horrible...I understand the challenges following hurricane Irma but why open the hotel when you cannot provide the basic services? I think I ought to be refunded No breakfast; even though it's included; no wifi No cable TV, no internet; no hot water... Leaking old shower pipe....My worst stay ever.
Comment from Hotel Management
Sep 21, 2017 by Veronica, Hotel Management
We are sorry to hear this. All services were restored to normal in two days and we indeed refunded your resort fee which is the fee that covers for all the missing items. Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Excellent staff & great location & deal

Posted Sep 12, 2017
Pros: Close to the beach and places to go to. Free breakfast and free airport shuttle. Staff is very friendly & helpful.
Cons: bathroom could use some remodeling. Door to the room is very hard to open or close.
Location: Near the beach. Many various places to go to for shopping, saloons, wine bars, & fine dining.Great location!
The staff is very friendly. Check in time is 3pm but we arrived early since we came from a cruise. The lady at the front desk was kind enough to let us check in 2 hours earlier. She suggested a few places nearby that we can wait and get something to eat. She even stored our suitcases for us since the room won't be available till 1. The whole staff was very nice. They made us feel at home. The room was very clean & huge. The bed was very comfortable. The light fixture in the bathroom and tiles could use some remodeling. Other than that, the room was great!
Comment from Hotel Management
Sep 21, 2017 by Veronica, Hotel Management
Thanks so much for this wonderful review. We are thrilled to hear our guests enjoy themselves so much.
2 out of 5
by A verified traveler from novato, CA

Not as we expected

Posted Aug 30, 2017
Pros: staff was always very friendly and helpful ! breakfast was provided every morning and there was usually plenty, great location across the beach
Cons: cleanliness, appearance, remodel bathrooms
Location: Location was absolutely great! right across the beach and short walk from bars and clubs on ocean blvd
upon seeing the pictures we decided to stay in this hotel, however once we actually got there we wished we would have booked a different hotel. It has controlled AC so it would get extremely cold, the beds were very uncomfortable and would make noise with any movement. Our bathroom was rarely ever cleaned, we constantly had to go up to the front desk and get more supplies such as toilet paper, bags for trash, and towels. I was very disappointed and could not wait to leave and avoided being in the room as much as possible.
Comment from Hotel Management
Sep 4, 2017 by Veronica, Hotel Management
We are sorry to hear your experience was less than ideal. Please accept our apologies. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

GREAT SPOT

Posted Aug 23, 2017
LOCATION, SERVICE, AND STAFF WAS GREAT. RESTAURANTS AND BEACH ACCESS WAS THE BEST!
Comment from Hotel Management
Aug 24, 2017 by Veronica, Hotel Management
Thanks so very much for this wonderful review.
1 out of 5
by Jeffery

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017
Thanks Jeffery
1 out of 5
by yeni

Posted Aug 8, 2017 on Hotels
This hotel should NOT be on your list. This hotel is not worth over $100 a night. It is Terrible!!!!
Comment from Hotel Management
Aug 17, 2017
Thanks Yeni for having stayed with us.
1 out of 5
by A verified traveler from kansas city

Smh

Posted Aug 3, 2017
Didn't have hot water for 2 days. Bed sheets were dirty, no coffee in the room and they put it away after breakfast, floor was filthy, never had any face towels. Website is very misleading. Way overpriced.
Comment from Hotel Management
Aug 8, 2017 by Veronica, Hotel Management
We value your opinion Alena, thanks.
3 out of 5
by william

Not a happy stay.

Posted Aug 2, 2017 on Hotels
Noisy. The rooms face a large patio that harbors guests that engage in conversations in loud voices while using the hot tub. The aspect in general is not desirable. Not coming back.
Comment from Hotel Management
Aug 8, 2017
We are sorry to hear your were not satisfied with your stay. We wish you the best in your future trips.