Ratings based on 3,978 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous

Posted Jan 16, 2018
Fabulous location- nice, clean hotel wizh veey fridndly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from mpls mn

Ok hotel, good staff

Posted Jan 15, 2018
Check in staff was super friendly and knowledgeable. Breakfast was expensive. Pool was nice. Free parking. No beach around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Awesome Service

Posted Jan 13, 2018
Pros: Incredible services
Cons: Drinks at the bar
Oscar, the manager, took great care of us. He made sure our room was ready for early check in at 10am. The food was incredible at Shuckers. The exotic drinks at the bar were not great. Stick to your favorites. Beautiful views.
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn, ny

Excellent. Honestly.

Posted Jan 11, 2018
Excellent accommodations. Very local and near all major Miami Beach attractions. Clean and new. Helpful staff. Overall, would definitely stay here again. Can't think of anything negative at all. Would very highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently Located

Posted Jan 8, 2018
We loved how close we were to everyplace we wanted to go. The staff was friendly & attentive. We checked in late & we got our room there was a problem with the tv, staff immediately came up to remedy the problem & gave us a different room when he realized he couldn’t fix it. There were a few more minor things that came up but they made each a priority. The room was cleaned excellently each day. Very pleasurable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia baby

Night before

Posted Jan 7, 2018
Gotta love the bay scenery, schucker's food was good, wish other food options at a cheaper rate were available, more bending, Staff was amazingly hospital, friendly, considerate, attentive, quick and efficient
Comment from Hotel Management
Jan 7, 2018 by Front Desk, Hotel Management
Thank you for your feedback regarding the Best Western on the Bay Inn and Marina. We hope to see you again in the near future!
3 out of 5
by A verified traveler from San Francisco

Nice and clean hotel, but small and noisy rooms

Posted Jan 4, 2018
Recently renovated and clean hotel, but tiny, small rooms where you can hear all conversations from the next rooms, Bay view and nice sports bar/restaurant integrated.
Comment from Hotel Management
Jan 7, 2018 by Front Desk, Hotel Management
Thank you for your feedback regarding the Best Western on the Bay Inn and Marina. We hope to see you again in the near future!
3 out of 5
by A verified traveler from washington DC

Throwback

Posted Jan 1, 2018
Someone stopped caring here. Old hotel carpet in rooms. Internet stopped working and the manager “will be in soon” meant that my 5am wake up to work was on hold until 830 am. The coffee server in the lobby wasn’t working and my room key wouldn’t open the door because the door system needed adjusting. Maybe it’s me and maybe if I wanted different I should have paid more than the $200 a night that was my rate. Ok. Clean staff was very friendly. Desk staff had skipped their remedial lessons and started working here.
Comment from Hotel Management
Jan 7, 2018 by Front Desk, Hotel Management
Thank you for your feedback regarding the Best Western on the Bay Inn and Marina. We are sorry that your stay fell short and we will continue to improve based on your feedback.
2 out of 5
by A verified traveler

Posted Dec 25, 2017
Very uncomfortable beds construction made it impossible to nap during the day
Comment from Hotel Management
Dec 25, 2017 by Front desk, Hotel Management
Thank you for your feedback regarding the Best western on the bay! We are sorry for the inconvenience you experienced in our hotel. We wish to invite you again and make your stay better!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the beach

Posted Dec 25, 2017
Nice hotel near the beach. Two things should be mentioned: 1) no complementary breakfast 2) parking fee $10
Comment from Hotel Management
Dec 25, 2017 by Front Desk, Hotel Management
Thank you for your feedback regarding the Best western on the bay! We hope to welcome you again soon