Ratings based on 4,380 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from England

Ok but...

Posted Nov 17, 2017
Ok hotel. Very noisy on weekends due to restaurant and bar on premises that is popular with non residents. Even though booked accessible room as permanent wheelchair user they only have one fully accessible room with a roll in shower so using bathroom was difficult as our room just had wider doors but as was only for two nights we made do. Staff were however helpful and friendly. Rooms were clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
That was my second visit to this hotel. Everything was perfect! Fast check in, clean good room for good price!Very pleasant and friendly staff! I'll book it next time for sure!
4 out of 5
by A verified traveler

Posted Nov 14, 2017
Overnight stay prior to cruise. Stayed on a Friday night and were woke by loud people partying. Lack of shuttle to cruise port is a negative. Used Uber instead.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Staff was awesome and the room was very clean and comfortable. Very nice view of the harbor. Very clean swimming pool and pool area.
Comment from Hotel Management
Nov 9, 2017 by Front Desk, Hotel Management
Thank you for your feedback regarding your stay at the Best Western on the Bay Inn and Marina. We hope to serve you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands, TX

Nice & clean... great bay view..

Posted Nov 8, 2017
Pros: Convenient to downtown Miami WITHOUT the South Beach crap...
Here on government business & really liked that it was out of central Miami but not South Beach (baddd idea BTW)... Nice & quiet & good food on the property at Shuckers... Nice staff & clean rooms...
Comment from Hotel Management
Nov 9, 2017 by Front Desk, Hotel Management
Thank you for your feedback regarding your stay at the Best Western on the Bay Inn and Marina. We hope to serve you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand.

Great view's of the city.

Posted Nov 7, 2017
Nice location on the bay, great view's of the city. Would definitely recommend as a an affordable place to stay.
Comment from Hotel Management
Nov 11, 2017 by Front Desk, Hotel Management
Thank you for your feedback regarding your stay at the Best Western on the Bay Inn and Marina. We hope to serve you in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from newbury park, ca

Nice view and staffs, noise in late night

Posted Nov 5, 2017
I got upgraded to water view room, it’s really nice. However, the downstairs night activities keeps me up late til 2am. Hotel staffs are friendly and helpful. Location is good, room is clean and renovated, odors in the room is another drawback. If you are not afraid of noise in the night and a little odors in the room, I’d recommend it.
Comment from Hotel Management
Nov 9, 2017 by Front Desk, Hotel Management
Thank you for your feedback regarding your stay at the Best Western on the Bay Inn and Marina. We hope to serve you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Nice Hotel to stay before a cruise

Posted Oct 29, 2017
Pros: The Hotel Restaurant was awesome. The food was really good ! There Hotel has several areas to sit outside to enjoy the view.
Cons: The Hotel could probably up date the door walls but they did work.
Location: There are a few Pizza places and other restaurants nearby and there is a store within walking distance.
The hotel staff is very nice. We arrived on the day that landscapers were trimming the palm trees. Not sure if it was clean up from the hurricane or not. It was difficult to sit by the pool for a few hours with the chainsaw noise. There was plenty of places to sit by the pool and the music helped to create a relaxing atmosphere once the workers left. The bed was comfortable and the room was good. the bathroom was very clean everything worked fine.
Comment from Hotel Management
Nov 1, 2017 by Front Desk, Hotel Management
Thank you so much for your review! We really hope to see serve you again in the near future! Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

You get what you pay for!

Posted Oct 29, 2017
This hotel varies, we came last year and loved it! This year the breakfast was no longer complimentary but they wanted $16/per person. You can go to south beach and pay $5.50 for the same eggs, sausage etc. The crowd was a little rambunctious for my partner and I. Not a top pick for a family place. We went to the on site bar/restaurant 4 times last year, not once this stay! $$$$ are up and not worth it. The hotel also would not accomadate an additional night but Expedia did! -for cheaper also- Don't know that we will rush back next year. .Maybe time to move on to the Coral Gabels/Coconut Bay scene where the area is nicer and more accommodating to our needs. Best of luck.
Comment from Hotel Management
Nov 1, 2017 by Front Desk, Hotel Management
Thank you so much for your review! We really hope you can give us another chance in the near future! Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Central Location with Access to all directions

Posted Oct 25, 2017
Pros: Location and cleanlyness
Cons: Include breakfast and parking in the room rate.
Location: We startet our Miami City tour at this Location. In a couple of minutes you are in Miami beach. Even Little Havanna is less than half an hour away.
Easy to find and a good Location to start exploring the Miami/ Miami beach area. It has Restaurant and Sports bar in the hotel buidling to you get your drink and Food even if you are ariving late. A breakfast is not but should be included in the room rate as it is at most other places.
Comment from Hotel Management
Oct 26, 2017 by Front Desk, Hotel Management
Thank you so much for your feedback regarding the Best Western on the Bay . We hope to see you again!