Ratings based on 1,815 Verified Reviews

3.0 out of 5
57% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel!

Posted Dec 13, 2017
rooms are like new, great location easy to get to south beach area or north mia!, great staff-very friendly and helpful! highly recommend staying here. this my second stay there this month. only downside no parking but pay lot is one block away!
Comment from Hotel Management
Dec 13, 2017 by General Manager, Hotel Management
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are glad you had a great stay once again with us, and appreciate you highlighting all that you enjoyed. Reviews such as yours mean a lot. Thanks again for recommending us to future travelers, and we look forward to welcoming you back on your next visit to Miami. Barbara Romano, General Manager
2 out of 5
by A verified traveler from orlando, Fl

Parking too expensive $34.00 per day!!!!

Posted Nov 26, 2017
Bathroom terrible noise every time used, no clean mold and insects!!!
Comment from Hotel Management
Nov 30, 2017 by Guest Relations, Hotel Management
Thank you for your feedback. We are very sorry you were disappointed with our parking fees. They are standard fees for our area of Miami however we understand your frustration. Also, we are sorry for the lack of housekeeping provided to your room and we will be promptly addressing your comments with our manager of that department. We hope you will allow us another opportunity to provide you with a more positive experience some time in the future. Thank you for staying with us.
2 out of 5
by A verified traveler

Not handicapped accessible

Posted Nov 18, 2017
The front wheelchair lift to enter the hotel was broken, we had to go around the back through the loading dock which was humiliating. The room that I booked with my family so we could be together was supposed to be accessible according to Expedia but it wasn't. I couldn't access the bathroom as the doorways were not big enough. The pool had a lift for me to get in the pool but it was broken. In order to use the amenities I paid a very high price for, I had to have someone personally lift me in and out of the pool. This may seem like not a big deal for others but for me your taking away my independence while embarrassing me in front of all the other people around. I will say the staff did change my room on the second day and put me in a room next to my family, but because I booked this hotel specifically for my needs and to make a memorable experience for us, it could have definitely been a lot more enjoyable if the hotel and Expedia would have correctly stated their accurate accessibility options, and I would have stayed elsewhere.
Comment from Hotel Management
Nov 20, 2017 by GM, Hotel Management
Thank you for taking a moment to share your experience with us. We apologize sincerely for failing to provide the outstanding experience you anticipated when planning your trip. We are truly sorry we let you down and hope you will give us an opportunity to redeem ourselves in the future. Barbara Romano General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from South Australia

Hotel Mid Miami Beach

Posted Nov 13, 2017
Pros: Great Location for public transport options and the beach is right there
Cons: Working Ice Machines on each floor
Very happy with this hotel, booked at the last minute due to changes relating to the hurricane. Reception staff not very attentive and the ice machines on most floors were not in working order. Otherwise, the hotel is very central regarding public transport options and beach access is right out the front. We didn't use the pool or eat /drink there so cannot comment.
Comment from Hotel Management
Nov 15, 2017 by General Manager, Hotel Management
Angela, thank you for the review of your stay. It’s a pleasure knowing you loved our property and our proximity to the beach. Your feedback is important to us as it will help us to improve our facilities and service going forward. We look forward to hosting you again in Miami. Barbara Romano, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Very close to the beach. the room is very clean

Posted Nov 11, 2017
Pros: Location and rooms.
Cons: free car parking....would make the experience much better. $34 a night is ridiculous.
Location: Great location, 2 mins from the beach. Free trolley bus to nearby tourist attractions.
Ideal location and very easy to drive to. Clean well equipped rooms. free trolley buses to move around the town. good eating places via the trolley bus.
Comment from Hotel Management
Nov 13, 2017 by General Manager , Hotel Management
Thank you for taking the time to share your feedback. We are pleased to know you liked our convenient location and that you stay with us was enjoyable. That being said, I am sorry for not meeting all of your expectations. We hope the positive aspects of your visit will encourage you to choose us again in the future. Barbara Romano, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kissimmee, Florida

AWESOME

Posted Nov 8, 2017
Pros: Location and the friendly staff
Cons: The door to the room had a hard time closing at times
Location: Location is fantastic. Minutes from South beach and Lincoln Road. Also located on the beach.
Was there with my wife and daughter from 11/4-11/6. We had an awesome time. The Staff was so friendly and helpful. From the Front desk to the staff out on the beach and pool area. The room was comfortable and clean. The breakfast buffet was the best that I had in a while at a hotel. The location to South Beach and Lincoln Road where 10 to 15 minutes away. I would definitely recommend this hotel to my friends. We are definitely coming back. In fact we are already planning our next trip.
Comment from Hotel Management
Nov 8, 2017 by General Manager , Hotel Management
Francisco, thanks for recommending the Best Western Atlantic Beach Resort. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Thanks again for recognizing our convenient location, and we are eagerly waiting to host you again on your next plan. Barbara Romano, General Manager
2 out of 5
by A verified traveler from augusta ga

Posted Nov 1, 2017
There was a lot of noise coming from the room next door and I called twice about the noise and not being able to sleep nothing was done about it and the front desk attendant was rude about it the next day when I informed him about it.
Comment from Hotel Management
Nov 3, 2017 by Guest Relations, Hotel Management
Thank you for your feedback. We do apologize for the experience you had regarding noise from some of your neighbor guests. We will address this with our front desk manager as we value our guests comfort and restful sleep. Additionally, we are sorry you felt one of our staff was less than hospitable and helpful. We train our employees to the highest guest service standard. This too will be addressed. Thank you for letting us know and thank you for staying with us.
5 out of 5
by A verified traveler from DeSoto, TX

Excellent stay

Posted Oct 23, 2017
Pros: Everything was very nice
Cons: None
Location: Everything was great
We are here on business and this hotel was wonderful. We had a room with an ocean view and it was amazing! Housekeeping was wonderful! I always came back to a clean and wonderful smelling room. I hated to leave so soon.
Comment from Hotel Management
Oct 24, 2017 by General Manager , Hotel Management
Trudie, we appreciate you taking the time to share your wonderful experience at Best Western Atlantic Beach Resort. It is great knowing you enjoyed the scenic view outside your newly renovated room and thank you for appreciating the efforts of our housekeeping staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Barbara Romano, General Manager
4 out of 5
by A verified traveler from CT

OK place

Posted Oct 18, 2017
The check in process was a bit tiring. The cleaning staff told us that the room was done and ready, but the front desk insisted that we had to wait till 4 PM to check in. At 4PM the magic happened and we got our keys. After a long day of waiting it would be nice to have some understanding to our situation. I certainly understand if the rooms were not ready, but... Probably will not come back here again. Cleaning staff is very nice and friendly.
Comment from Hotel Management
Oct 20, 2017 by General Manager , Hotel Management
Thanks for being our guest at Best Western Atlantic Beach Resort. Although we are happy you liked certain aspects of our hotel, I apologize for the wait time issue you came across at the time of check-in. This is unusual for us, and our team is reviewing your situation to see what went wrong and are taking extra care to avoid this in future. Please give us another chance to make it up to you on your next trip. Barbara Romano, General Manager
2 out of 5
by A verified traveler from miami beach

Posted Sep 20, 2017
No Valet parking, have to park 4 blocks away, rude staff
Comment from Hotel Management
Sep 22, 2017 by Guest Relations Manager, Hotel Management
Thank you for providing us with your feedback. We are sorry that you had to park so far away. It is a challenge to park in our area of town and hope this did not create too much hardship for you. Also, please accept our apologies for the rudeness you experienced from some of our staff. This is not acceptable and will be addressed promptly. Thanks for letting us know.