Ratings based on 2,051 Verified Reviews

3.1 out of 5
58% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from miami beach

Posted Sep 20, 2017
No Valet parking, have to park 4 blocks away, rude staff
Comment from Hotel Management
Sep 22, 2017 by Guest Relations Manager, Hotel Management
Thank you for providing us with your feedback. We are sorry that you had to park so far away. It is a challenge to park in our area of town and hope this did not create too much hardship for you. Also, please accept our apologies for the rudeness you experienced from some of our staff. This is not acceptable and will be addressed promptly. Thanks for letting us know.
1 out of 5
by A verified traveler from Miami

Posted Sep 19, 2017
They didn't have the room I booked online . Hotel doesn't have a parking so it's very hard to drop the suitcase and find a place to park then walk some block to find out they didn't have available the room
Comment from Hotel Management
Sep 22, 2017 by Guest Relations Manager, Hotel Management
Thank you for your review. We are very sorry that you had a problem with your reservation booked through an online 3rd party provider. We hope we were able to accommodate you anyway. It is always helpful to have a confirmation to present at arrival for unforeseen situations as this. We do hope you will consider staying with us again in the future.
4 out of 5
by A verified traveler

It is on the beach but....

Posted Sep 18, 2017
There is valet or parking. The parking garage is over priced. 34 bucks a day. Or the cheaper priced parking area is 8 bucks a day and walk 3 Miami blocks plus a bridge. It's a nice hotel but very inconvenient. The stop light out front takes eons to turn green. Location is bad.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at Best Western Atlantic Beach Resort. We are pleased liked our beach hotel and had a comfortable stay. Having said that, I am sorry you felt the parking fee to be expensive. We review our pricing regularly to make sure that we are priced competitively. I hope the positive aspects of your visit will bring you back to us on your future trips to this area. Barbara Romano, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

just amazing!

Posted Sep 2, 2017
This hotel was great and the staff was a great help. The one employee in particular is Daniel at the front desk. He assisted me and expedia with the booking at this hotel immediately once my previous hotel closed down because of a fire 2 weeks prior to my landing and they DID NOT alert me in ANY way. He was efficient and pleasant. Even giving me a room with a better view than my original hotel and a balcony! He put me at ease after a VERY LONG AND STRESSFUL DAY ON THE PHONE WITH EXPEDIA. The rest of my birthday trip was a success and his help is much appreciated! I will definitely stay here again. The hotel was nice and modern which is kind of hard in Miami because alot of people ate stuck in the olden days. The staff always had smiles on and ready to help. The only part I didn't like was the microscopic Critters that were on the dresser but maybe because we left food out but even when we threw it away they didn't disappear other than that the place was amazing.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Kiana, thank you for staying at Best Western Atlantic Beach Resort during your birthday. We are glad you had a nice time with us and that you liked our courteous service. I will be sure to share your compliments with the entire team, especially Daniel. Thanks again for being our guest, and we look forward to your next visit. Barbara Romano, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

No Parking

Posted Aug 31, 2017
Parking is limited, once they sale out you are out of luck.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Thank you for choosing us. We are pleased you had an overall nice stay. However, we are sorry if any inconvenience caused in regard to our parking facility. We hope to welcome you back soon. Barbara Romano, General Manager
2 out of 5
by A verified traveler from Chicago

Close to beach

Posted Aug 28, 2017
Staff was not very educated about to the hotel. Some were very nice other not so much. Anytime you go on a trip the hotel will make your stay even if your not having a good time.i will not be staying there or will I recommend to a friend.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Jason, Thank you for selecting our hotel, it is troubling to learn one of our staff members tainted your experience. This is not the type of service we are known for and I apologize for the negative lasting impression. We ask for you to reconsider staying with us so you can see we are dedicated to our guests and ensuring they have a positive experience which will bring them back again and again. Thank you for your feedback. Barbara Romano General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
The Hotel close to the beach the customer service was very nice love it.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thank you for staying at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Barbara Romano, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Aug 24, 2017
Very beautiful view from room & balcony! Close to the beach!
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thank you for your wonderful review of Best Western Atlantic Beach Resort. It is nice to know you enjoyed our oceanfront location and the beautiful view. Thanks again for choosing us, and we look forward to your next visit. Barbara Romano, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but........

Posted Aug 21, 2017
Good hotel, good staff, but not as close to the strip as I wanted. Food was great!
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Best Western Atlantic Beach Resort. We are pleased to read you enjoyed your overall time with us and were impressed with our helpful associates. Having said that, we are sorry our location was not ideal for your needs. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Barbara Romano, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Nice hotel close to the beach.

Posted Aug 18, 2017
I really enjoyed this hotel. Nice and clean. Customer service was great. I would stay here again. Family friendly.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Cilla, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled to read you loved our oceanfront location and courteous service. We look forward to hosting you again soon. Barbara Romano, General Manager