Ratings based on 785 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Sep 15, 2017
Cons: Just a few maintains need to be done, too much crack and broken doors, walls
Just a few maintains need to be done, too much crack and broken doors, walls
Comment from Hotel Management
Sep 20, 2017 by Front Desk Team, Hotel Management
Thank you for your feedback!
2 out of 5
by A verified traveler from NY

Good bedroom, very good location, poor hotel

Posted Sep 5, 2017
Pros: The room
Cons: Service. Client Orientation. Cleanness.
Location: Location is good. About two blocks to the beach and 5 to Lincoln Road which is where the fun is at night in Miami.
As soon as we arrived we found out about additional fees coming our way. Expect this!...the answer we got from the receptionist, was to look on the small print in Expedia. Great answer!. We got quite a large comfortable room. However, at nights, there is too much noise from the street which makes it really hard to be able to get a good night's sleep. We were paying daily fees for maintenance or cleaning, don't remember the actual name. Nonetheless out of the four night we stayed, our room was cleaned only once, and because we asked for it a couple of times. And still with fees, expect more of them when you get to the beach and request for Umbrellas, here is another one they conveniently forget to mention. The pool has an OK size, nevertheless when we got there there were no towels nor staff to get them for us. We looked around and noone showed up in more than two hours.
Comment from Hotel Management
Sep 20, 2017 by Front Desk Team, Hotel Management
Thank you for your feedback. We appreciate your output and will take it into consideration to better improve our operations and services.
2 out of 5
by A verified traveler

Posted Aug 24, 2017
This hotel is not worth the money. We had a bad experience from the start. You're not even directly on the beach. The roof top pool was nice but they didn't have any towels available every time we went to the pool.
Comment from Hotel Management
Aug 27, 2017 by Front Desk Team, Hotel Management
Thank you for your feedback as it will help us improve on operations and services. We apologize for any inconvenience you may have faced throughout your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Luxurious, confortable rooms with incredible staff

Posted Aug 12, 2017
I stayed at Boulan hotel with my mother and none of us have a complain about the services. The rooms where incredible making it difficult to go out and enjoy the beach or Miami itself. The bathrooms are fantastic and the pool is amazing.
Comment from Hotel Management
Aug 17, 2017 by Front Desk Team, Hotel Management
Nenita, Thank you for your feedback! We are ecstatic to hear you all had a wonderful time at Boulan South Beach Hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Will definately stay again!!! Loved the Boulan!!!

Posted Jul 30, 2017
From beginning to end the staff blew my mind...they all were sooo very friendly and accomodating, and provided excellent guest service. The room was amazing and beautiful, the only issue was that thr sofa bed was broken but they gave us a complimentry roll away bed. The amenities in the room was nice and looked exactly like the pics. It was very spacious and was perfect for a family of 5. The restaurant downstairs had good bfast and we ate bfast there every day...overall wonderful trip wit my family to miami...and if we go again we will def stay at the boulan again.
Comment from Hotel Management
Aug 5, 2017 by Marvin, Hotel Management
Dear Crissy, Thank you for your kind words. We strive on giving great customer service and creating great guest experiences. The rooms our most definatly comfortable for a family of 5. Im filled with joy knowing that your family were all comfortable durring your stay.The sofa beds is something we are working on so hopefully your next visit we should have new ones. Ill be sure to advise my team on a wonderful job they did accomodating you and your family. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hôtel, vert good location close to beach

Posted Jul 21, 2017
Problem with A/C and quality or service in général
Comment from Hotel Management
Aug 17, 2017 by Front Desk Team, Hotel Management
Thank you for your feedback! We appreciate your 4 star review!
4 out of 5
Recommended
for Everyone
by A verified traveler from miami beach, fl

Date night

Posted Jul 20, 2017
Hotel room was very spacious and clean, had a wrap around balcony but no view of the beach just the side of collins ave and the parking lot. It was my husband's bday so it was a one night stay which was just sufficient to us a group of 4. We got the luxury 2 bedroom suite. One thing about the room we got if you are a light sleeper bring your sleep-aid along. You hear everything going on outside.
Comment from Hotel Management
Aug 17, 2017 by Front Desk Team, Hotel Management
Thank you for your feedback! We are delighted to hear you enjoyed your stay with us at Boulan South Beach Hotel.
4 out of 5
Recommended
for Couples
by A verified traveler from UK

Good Hotel

Posted Jul 16, 2017
Pros: Large well designed room with ultra modern faciltites
Cons: Provide some advice on alternative parking for customers on a budget.
Location: My wife and I visited North beach bandshell & enjoyed some Brazilian Samba
Enjoyed four nights in the centre of south beach. Br careful if you are driving as you will be charged $40 per night for valet parking. I parked in a multistory car park nearby for $8 per day.
Comment from Hotel Management
Aug 17, 2017 by Front Desk Team, Hotel Management
Thank you for your review! We are delighted to hear you had a wonderful Miami experience! We hope to see you again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Classic Art Deco Facility

Posted Jul 10, 2017
Low key hotel, excellent larger rooms and suites, one block from the beach, roof top pool and a wonderful staff. Just enough North of the hot action, but, close enough to walk to it all. Looking for relaxation and this hotel deliveder on that.
Comment from Hotel Management
Aug 13, 2017 by Front Desk Team, Hotel Management
Thank you for your feedback! We are delighted to hear you are fond of our hotel! We hope to see you again very soon.
2 out of 5
by A verified traveler from S

Lack luster staff and decor

Posted Jul 3, 2017
I was not at all impressed with Boulan. The check in and afternoon staff were not at all pleasant or helpful. For what we paid in addition to the resort fee, we could have stayed at a hotel on the beach with access to the beach. The hotel was unclean. Dirty marks all over the hall walls and the room walls. The beds were tattered And torn. The hotel was filled with mosquitos as were the rooms. While we were there many complaints from patrons each time we passed the main desk.
Comment from Hotel Management
Aug 13, 2017 by Front Office Manager, Hotel Management
Florida on Expedia, Thank you for taking the time to provide us your feedback. I apologize for any difficulty you may have faced throughout your stay. Marvin Suarez