Ratings based on 682 Verified Reviews

4.3 out of 5
77% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2018
Fun hotel in a great location on the beach and close to everything. Rooms were good. Bathroom was a little small. Resteraunt and Bar options were great. Pool area always fun. Staff was friendly and helpful. I have stayed here before and plan to stay here again.
Comment from Hotel Management
Jan 19, 2018 by Zulfiya Y., Hotel Management
Dear Guest, Thank you for making Delano the hotel of your choice! We greatly appreciate the time taken to submit your review. In a few words you were able to describe all that Delano stands for - chic, fun and the best service on the beach. Noone could have commented better. Our team will be honored to host you again in future!
4 out of 5
Recommended
for Everyone
by A verified traveler from roslyn , NY

Staff is what makes us keep On coming back !!!

Posted Dec 23, 2017
The pool staff and pool concierge is amazing - sole' so timeless and so wonderful inside and out Marciano - Julian - always making everything. Perfect !!
Comment from Hotel Management
Dec 31, 2017 by Zulfiya Y., Hotel Management
Dear Michelle, Thank you for your beautiful review! It is true that Delano always prides itself on the team members who are going out of their way to ensure our Guests fully indulge their experience. We will certainly pass your comments to Sole, Mariano and Julian. Warm Regards, Zulfiya
5 out of 5
Recommended
for Everyone
by A verified traveler from Dana Point, CA

Posted Dec 18, 2017
It was excellent!!! We would go again without hesitation.
Comment from Hotel Management
Dec 31, 2017 by Zulfiya Y., Hotel Management
Dear Beverly, We are so happy that you had an excellent time with us. Can't wait to see you back at Delano, Zulfiya
5 out of 5
Recommended
for Couples
by A verified traveler from Kansas

Amazing service

Posted Dec 1, 2017
One word regarding the wait service on the beach...FRED! Be sure you are seated with Fred!
Comment from Hotel Management
Dec 31, 2017 by Zulfiya Y., Hotel Management
Dear Sarah, Thank you for such amazing compliments to Fred. He has been part of our team for number of years and is truly one of the most dedicated employees; acknowledged by many Guests and other team members. We are extremely lucky to have him on board. Looking forward to more of your visits, Zulfiya Y.
3 out of 5
by A verified traveler

Posted Nov 7, 2017
Never again the worst hotel I ever been !!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2 out of 5
by A verified traveler from boston ma

Very loud, overpriced, tired hotel.

Posted Oct 31, 2017
Delano was a hot hotel 25 years ago. Madonna was hot and the stark whit hotel with lounge chairs around pool and in rooms was in vogue. In 2017 it appears as a pathetic throwback to past. Prices are way too high and quality is lacking throughout. Moreover crowd looks like a sad reminder to crazy people who probsblyvfrewuented this place in past.
Comment from Hotel Management
Nov 28, 2017 by Jennifer E., Hotel Management
Hello, I apologize you feel that Delano does not have the same vibe as we had when we opened our doors. We are always striving in providing a unique and lively experience for our hotel guests and patrons with different activations throughout the week and special holidays. I'm sorry you didnt enjoy them. Best,
4 out of 5
by Jennifer

This traveler left a rating score only Posted Oct 16, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from totonto canada

Relaxed luxury

Posted Oct 16, 2017
On a trip with 9 girls. Great central location. Nice bright rooms with walk in closets. Big bonus Understated elegance. Hotel is luxurious and chill. Not full of crazy loud people. Bazaar restaurant was fantastic. This was the sixth year we have gone and best hotel yet.
5 out of 5
Recommended
for Everyone
by A verified traveler

the Delano

Posted Oct 16, 2017
Great place. On the beach. Pool, food, nightlife ...has it all
3 out of 5
by A verified traveler

Interesting discovery in bathroom

Posted Oct 10, 2017
Upon arrival, I saw what looked like little shreds of black string all over shower. I though it odd but just washed it down the drain. Once activating the shower it continuously dropped. We notified the front desk that day and were told someone would be right up and no one came. The next morning when I went back into the bathroom I again noticed these “shreds” and now they were moving. Now totally disgusted, I had my husband, who took a video of them, call the front desk. Initially, a man arrived who apparently was now coming to tend to the leaking shower arrived to our room. After describing the issue, I am not sure he understood and proceeded to just turn on the shower without assessing the larvae that were moving about. He said was going to call housekeeping and left. A few minutes later, someone from housekeeping came to whom we again explained the issue. She went over to the shower and saw for herself and proceeded to apologize and went down to the front desk to confirm that there was indeed a problem. The front desk staff called up and said they were going to change our room for which they did. At no time however did we receive any correspondence from the manager which I found unacceptable. Especially when we went down to the front desk to pick up the keys for the new room, he was standing right next to the front desk attendant. Overall it is a nice facility- have I been to nicer on South Beach definitely. Probably will not return.