Ratings based on 2,503 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Very accommodating

Posted Nov 17, 2017
Pros: Close to transportation and beach.
Cons: Have the beach combed.
Location: Close to South Beach via trolley or bus. Things within a fair walking distance.
Nice hotel, clean. Not thrilled about having to pay $25 extra everyday on top of the resort fee for an umbrella. And $25 for a drink on the beach is a little exorbitant.
3 out of 5
Recommended
for Everyone
by A verified traveler from alexandria, va

The service was bad compared to my last 3 stays

Posted Nov 8, 2017
Asked for a firm (foam) pillow after first night and it never came. Took an hour to get some peppermint tea brought to the room. Any time the front desk said they would leave a note about something it never got done. The pool side service was terrible too. The pool was not really crowded either and we would ask for something like ketchup and the server would just never come back for almost an hour. The last time I stayed at eden roc it was under construction for the new nobu and the service then was fantastic. They went above and beyond to make up for the closed pool, construction noise and inconvenience. This time was disappointing.
Comment from Hotel Management
Nov 13, 2017 by Oliver Malik., Hotel Management
Dear Guest, Thank you very much for taking the time to review your recent stay. We take feedback very seriously and we are appreciative of your comments, you may rest assured that we have shared your comments with our entire team. Once again, thank you for your kind feedback, we hope to have another chance to welcome you. Warm regards, Oliver Malik
2 out of 5
by A verified traveler

Lovely room but NO HEAT in Eden Roc or Nobu

Posted Nov 2, 2017
Pros: The mushroom soup at Nobu
Cons: Everything
During my stay, there were 16 visits by maintenance or security. - Had to move rooms twice - Spent about 15 hours with maintenance in my room - 5 of those hours were trying to get heat in 2 different rooms. They were unsuccessful so I am using 2 small space heaters - A pipe burst and flooded the room and burnt my leg - Front desk managers Claudine and Kathea could have cared less Very high reviews to the following staff: John, front desk Nixon, door man Alex, in room dining Veline, housekeeping Terry, security. Chillean, management
Comment from Hotel Management
Nov 13, 2017 by Oliver Malik., Hotel Management
Dear Guest, Thank you for writing about your recent stay with us. The feedback we receive from of all our guest is very valuable to us. Thank you for sharing all your concerns with us, and truly hope you give us the opportunity to better serve you in the future. Warm Regards, Oliver Malik
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Very nice room.

Posted Oct 30, 2017
Had a great time here. Miami was amazing. The room was amazing. Best trip ever. Thanks too having a amazing room.
Comment from Hotel Management
Nov 1, 2017 by Oliver Malik., Hotel Management
Dear Reyes, Thank you so much for wonderful review and pictures. We truly hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Oct 17, 2017
Pros: The rooms. the pools, location and restaurants.
Cons: The music in the lobby can be a bit boring during the day.
Location: You can walk over to Fountain Bleu right beside as they have many restaurants, and the hotel offers free bycles so thats a bonus.
The Eden Roc was by far one of the best Hotels I have been to. From the cleanliness, to the staff and amazing customer service. Even the guys at the beac h were great. Danny and Adrian Grffith made us feel at home and were always checking up on us to see if we needed anything at the beach. The area and location were great, the only recommendation I have is to get a car rental. We actually ended up booking the RMC weekend to our suprise and that was worthwhile. The only inconvenience was the parking but there is Valet service which was great!
Comment from Hotel Management
Oct 20, 2017 by Oliver Malik., Hotel Management
Dear Wendy, We appreciate your wonderful comments and hope you really have the time to come back and keep on enjoying of the best stay experience you've ever had again. Our staff is really happy to know that your experiences were as expected. See you next time! Oliver Malik
5 out of 5
Recommended
for Couples
by A verified traveler

Right on the Beach. Love it

Posted Sep 22, 2017
This is my second time staying at the Eden Roc. This past trip was to celebrate our 30th anniversary. We were in the tower suite. It met all our expectations. David at the Front desk was a blessing both times and probably would have not stayed a second time had he not shown us the tower suite. I Booked another visit to Eden Roc over Christmas and can't wait.
Comment from Hotel Management
Sep 25, 2017 by Oliver Malik., Hotel Management
Thank you for taking the time to share your experience on Tripadvisor. We are so pleased that you enjoyed your time and the many wonderful details of our Hotel. We look forward to welcoming you back soon! With warm regards, Oliver Malik
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Nice room and pool area clean and comfortable close to the beach enjoyed my stay
Comment from Hotel Management
Aug 26, 2017 by Oliver Malik., Hotel Management
I am happy to hear you had a great experience and enjoyed so many aspects of your stay. Thank you for highlighting our facilities We look forward to your next stay with us. Oliver Malik Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Fantastic hotel would recommend highly

Posted Aug 23, 2017
Let me start off by saying the staff could not been more helpful food was excellent rooms were clean would definitely recommend
Comment from Hotel Management
Aug 26, 2017 by Oliver Malik., Hotel Management
We are very grateful for your kind words. I am happy to hear you had a great experience and enjoyed so many aspects of your stay. Thank you for highlighting our service. We look forward to your next stay with us. Oliver Malik Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Prague

Posted Aug 23, 2017
Pros: location, service
Location: Beautifull beach and the setting
We had fantastic time! The hotel is locate on the beach, have 3 swim ing pools and beach restaurant. Morning breakfast in the restaurant or very handy Starbucks coffee in the lobby. Staff was very polite and friendly.
Comment from Hotel Management
Aug 23, 2017 by Oliver Malik., Hotel Management
Thank you very much for sharing such a detailed review of your recent stay at Eden Roc Miami Beach We look forward to welcoming you back any time soon. Warm regards, Oliver Malik
3 out of 5
by A verified traveler from Washington DC

good for parties, not families.

Posted Aug 21, 2017 on Orbitz
Pros: proximity to the beach.
Cons: The marketing of the hotel should be clearer about the target clientele. The room servicing should be completely reconsidered. High prices
Beautiful hotel with good pools and on the beach. I didn't do enough research becuase it is clearly not a place where kids are catered for. The adult only pool and bar were closed. Pre-nightclub parties in rooms started just as we were putting the kids to bed.... Staff were average, but the room servicing arrangements were chaotic with different people cleaning, refilling coffee making materials, doing 'turn down', etc...
Comment from Hotel Management
Aug 23, 2017 by Oliver Malik., Hotel Management
Thank you for taking the time to share your experience with us. We honestly regret that your experience was far from perfect, we’ll be sure to pass along your remarks over to our management team for their consideration