Ratings based on 2,336 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from jamaica

Nice hotel but mixed experience

Posted Feb 14, 2018
My fiancé and I stayed at the Eden Roc during Feb 10-12th, 2018. The pros: 1. We LOVED the spa. The staff and overall experience was above par. 2. Yeni (server at the beach) was the sweetest person we could find and went beyond her duties in serving us when she realized that we upset at basically being ignored by other wait staff. We weren’t even in her section of the beach but she decided to take care of us nonetheless. 3. Sylvio (sushi chef at the sushi bar Nobu Resturant) was the friendliest, nicest and most professional person we could find and really took an interest in ensuring that we enjoyed our dinner and experience. It was a pleasure meeting persons like Yeni and Sylvio. The cons: 1. Our room was NOT CLEANED at all during our stay. Given that the drain in the shower was not working properly, this was all the more unpleasant. I basically had to take fresh towels off of the cleaning persons tray in the corridor - which was left unmanned for quite a few hours as far as we could tell. Honestly, my fiancé and I have travelled and stayed at quite a number of hotels globally and neither one of us has ever had the experience where a room was not cleaned. for this alone, we will never return to the Eden Roc. 2. The valet service took nearly 45 minutes to bring me my car as apparently, when I called down ahead of time from the room, it was never recorded by the dispatch. This made me late for my wedding dress appointment so I was not at all pleased by this delay
Comment from Hotel Management
Feb 16, 2018 by Oliver Malik, Hotel Management
We appreciate the time you took to write a review of your visit to Eden Roc Miami Beach Resort. Your feedback is very valuable to us, as it allows us to pinpoint the areas of improvement. I am very sorry to hear that your stay fell below your standards. Your concerns have been properly addressed. We sincerely hope that you will consider returning and allow us the opportunity to change your experience. Warm regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Very nice place

Posted Feb 14, 2018
This hotel is very nice,the beach service is best from all i ever had,,,the car parking service had long wait times,but those guys where working hard,checkout check somtimes takes longer but overall this hotel is the one that i will return definetially.
Comment from Hotel Management
Feb 16, 2018 by Oliver Malik, Hotel Management
It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, OH

Great hotel and friendly staff.

Posted Feb 13, 2018
The hotel was very nice. Loved the ocean view room. You can enjoy the view right from your bed. The entire staff was great (front desk, wait staff, bartenders, house keeping, pool staff). We will definitely come back. Don’t miss out on the breakfast buffet. We unfortunately didn’t go until the last day.
Comment from Hotel Management
Feb 16, 2018 by Oliver Malik, Hotel Management
We hope you have the chance to come back again and have fun in our sunny paradise! Warm Regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel close to the beach.

Posted Feb 12, 2018
Pros: The area and close by to the beach.
Cons: The service at the pool and beach with the drinks and food. They took to long....
Location: Location beach close
I was a little upset when we checked in due to our room that was originally booked not available. They gave us another room which was not bad, it was clean and cozy.
Comment from Hotel Management
Feb 12, 2018 by Oliver Malik, Hotel Management
Thank you for taking the time to share your feedback with other travelers. I am delighted that your experience with us left such a positive impression and look forward to welcoming you back soon. Warm regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler from Bradenton Fl

Nice hotel and close to the beach

Posted Feb 12, 2018
I truly enjoyed my stay and i will be back. I had a jr suite and the ocean view was everything. The stay was completely amazing and we were close to everything
Comment from Hotel Management
Feb 12, 2018 by Oliver Malik, Hotel Management
We look forward to welcoming you back any time soon. Warm regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Llauderdale

Boutique with a Large Resort Details

Posted Feb 11, 2018
Pros: The spa area, outdoor lounge areas, hotel room. Staff: John and Kathia (front desk); Monica (spa attendant)
Cons: The lobby seems dated and dark.
Location: The north end of busy South Beach. Marina and yachts directly across the road. Nothing in walking distance but other hotels.
The Eden Roc has changed quite a bit over the years...for the better. We loved the improvements made to the rooms and spa/fitness area. The lobby is still underrated but the rest of the property is really quite lovely. The staff from beginning to end was very attentive and went out of their way. I booked the Legendary oceanview room. It is HUGE with wraparound windows. Outdoors, there are multiple pool and seating areas with direct access to the beach. I wish we could have spent more time.
Comment from Hotel Management
Feb 12, 2018 by Oliver Malik, Hotel Management
We are very happy to know that everything was amazing during your stay at Eden Roc Miami Beach. We truly hope to have the opportunity to welcome you once again and keep providing you memorable experiences in our paradise. Warm Regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel with great restaurants and lobby.

Posted Feb 11, 2018
Love entering a hotel that makes me want to stay there. The smell, vibe and the clean look make this one of those.
Comment from Hotel Management
Feb 12, 2018 by Oliver Malik, Hotel Management
We are delighted to hear the details of your experience. We pride ourselves on providing our guests with exceptional service and we are so glad you experienced it firsthand. We cant wait to welcome you back again. Warm regards, Oliver Malik
2 out of 5
by A verified traveler from miami

For the price the service falls way short !

Posted Feb 11, 2018
Over 3 & 1/2 hr wait for for food from splash. Room was not ready on time.
Comment from Hotel Management
Feb 12, 2018 by Oliver Malik, Hotel Management
Thank you for sharing all your concerns with us, and truly hope you give us the opportunity to better serve you in the future. Warm regards, Oliver Malik
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Feb 7, 2018
Check in was quick and staff was friendly and informative. Pool areas area are nice. Cleanliness of room could use some help. Pilliwcase had something that looked like chocolate on it. Wash cloth in the bathroom was already used. Bottled water is included in resort fee but one of the bottles was already open and drank out of. Coffee was not replaced on my second day. Hotel is nice but housekeeping needs some help.
Comment from Hotel Management
Feb 9, 2018 by Oliver Malik, Hotel Management
We appreciate your comment, we’ll definitely share your comments with our team so we can improve on that hiccup, and we hope you really have the time to come back again. Warm regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn ny

Awesome stay

Posted Feb 7, 2018
I had a wonderful expiriance clean hotel in prime area clean hotel nice view friendly staff
Comment from Hotel Management
Feb 9, 2018 by Oliver Malik, Hotel Management
We look forward to welcoming you back any time soon. Warm regards, Oliver Malik