Ratings based on 2,457 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy luxury

Posted Aug 13, 2017
Stayed here many times, but not in past 8 years. Blown away by improvements in rooms, common areas, and understated honey elegance.
Comment from Hotel Management
Aug 14, 2017 by Oliver Malik., Hotel Management
We are very grateful for your kind words. I am happy to hear you had a great experience and enjoyed so many aspects of your stay. We hope to welcome you back very soon! Warm Regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Very nice resort

Posted Aug 4, 2017
Pros: I liked everything about this hotel: Rooms, staff, location, pools, beach, being on the boardwalk, free bikes, free chairs by the beach, Uber's quick
Cons: The cost of drinks and food while at the pool or beach- they are very expensive. It would be nice if there were cheaper, quicker food close by.
Location: Being on the board walk was the best! Right across the street was a beautiful canal and paddle board or kayak rentals. Short distance from everything
Everything was really nice here. The rooms were great, the bed faces the ocean, every room faces the ocean with a balcony, the staff was wonderful. They have bicycles that you can check out free of cost and use to explore the town or the boardwalk. The conceriers are very helpful with directions and things to do. you do get chairs free of charge down by the pool and beach- however the umbrellas on the beach do cost extra. There is a Starbucks in the lobby that is affordable and easy. There are 3 really nice pools and one under construction( which will be an adult only pool and area.). The workout room was awesome and they have classes that you may participate in. Only a short distance from ocean beach drive and Lincoln park outdoor mall, and south beach. Overall, a fantastic resort. The trolleys are free of charge and go everywhere and are easy to use and there are stops right outside the hotel.
Comment from Hotel Management
Aug 5, 2017 by Jessica Appel, Hotel Management
Thank you for staying at the Eden Roc Miami Beach Resort and for writing such a complimenting review. We are absolutely delighted to learn that you had a great experience and cannot wait to welcome you back soon. It was an absolute pleasure to have you as our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel perfect location

Posted Aug 4, 2017
First time in Miami and Eden Roc was the right choice!!! The staff was very welcoming and accommodating. The resort had a great mix of the original Art Deco style with today's amenities and design. Nobu was nice but just nice... the spa on the other hand was quite a bit nicer!! Great massages with a reasonable promotion. The beach was very very clean and ofcorse the water was beautiful. Great balcony view. 2 nozzles in the bathroom were not working or even attached properly and the toilet made a loud pitched noise all night!! even so, the room felt very very comfortable. (You should fix it though). This place made our first trip to Miami absolutely perfect and I will highly reccomend this hotel to friends and family!
Comment from Hotel Management
Aug 5, 2017 by Jessica , Hotel Management
Thank you for staying at the Eden Roc Miami Beach Resort and for writing such a complimenting review. We are absolutely delighted to learn that you had a great experience and cannot wait to welcome you back soon. It was an absolute pleasure to have you as our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Awesome

Posted Jul 17, 2017
Everything you need Food,beach,Spain you want you don't have to even leave the hotel
Comment from Hotel Management
Jul 20, 2017 by Oliver Malik., Hotel Management
Dear Eddie, Thank you very much for your kind words. We cant wait to welcome you back! Warm regards Oliver Malik
3 out of 5
by A verified traveler

Posted Jul 9, 2017
The property was ok but was a little run down for us. We stayed at Eden Roc for a restaurant that wasn't opened and we had no idea. I wouldn't stay there again.
Comment from Hotel Management
Jul 18, 2017 by Oliver Malik, Hotel Management
We certainly thank you for providing your honest feedback. We are sorry to read that you experienced these issues in your stay. You may rest assured that we have shared your comments with our entire team. Warm regards! Oliver Malik.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!

Posted Jul 8, 2017
This hotel was all it says it was and more. Highly recommend it!
Comment from Hotel Management
Jul 13, 2017 by Oliver Malik., Hotel Management
Thank you very much for your great review and comments.
3 out of 5
by A verified traveler from Miami

Nice hotel but overpriced for the level of service

Posted Jul 5, 2017
I had a bad experience at checkin where valet was a disorganized mess. No one greeted me, held the door or helped with bags. I checked in at 7:30 pm and my room wasn't ready. I had to wait another 30 min which was completely unacceptable at tha hour. The people were all really nice though. The following day the pool staff were highly insistent about us needing bands to the point we felt like we were in a resort in a third world country where they are keeping the riffraff out. The beach staff were amazing though - they made up for the others. The next day we ordered room service and then called for pickup. No one ever came and the room stunk when we got back from the beach. We asked for removal service and went out for dinner. Nothing had been done when we came back so we just wheeled it into the hallway. We got a call from management after my first impression review was negative and they gave us late check out so that was nice. Getting the car at checkout was just as disastrous as checking in. If they removed the lines of parked fancy cars and used those lanes for clients with a single person directing flow, it would provide a much better first impression. Overall the beach staff were amazing but that was it. The place felt like 2 or 3 star service for 5 star pricing. Not likely to go back.
Comment from Hotel Management
Jul 26, 2017 by Oliver Malik, Hotel Management
Dear Armando, Thank you for taking the time to share your experience with us. We honestly regret that your experience was far from perfect, we’ll be sure to pass along your remarks over to our management team for their consideration. We hope you’ll give us the honor of hosting you a second time so we can change your perception. Warm regards, Oliver Malik
4 out of 5
by A verified traveler from CT

Nice/Clean Resort

Posted Jul 3, 2017
Pros: Seeing and taking pictures with celebrities at the beach - The kids were pretty psyched about that!
Cons: "Heads up" RE: HUGE concert on the premises. Our kids couldn't use the pools. Pools were overcrowded, adults drinking, cussing, and smoking weed
Location: Thriller Boat Ride / Seaquarium / Miami Zoo
Hotel Staff were all very nice and accommodating. We felt that the Hotel had too many rules (ie. can't swim here, can't swim there, can't swim before this time, can't swim pass that time) and many hidden fees (ie. paying extra to "rent" things on the resort, like umbrellas and chairs .. UGH!). Out of the 4 nights we stayed there, the room got cleaned only once at a descent time while we were out and about - The other 3 days, I had to call Front Desk at ~3/4pm to get our room cleaned. The bathroom set up was way too weird, and both the bathroom sink and the tub were clogged - The water would take FOR-E-VER to drain - We called for an Engineer to come take a look and nothing really was done about it, other than getting 2 pairs of (free) slippers for the inconvenience (?). Overall, nice/clean hotel with a convenient Starbucks on the premises.
Comment from Hotel Management
Jul 18, 2017 by Oliver Malik, Hotel Management
Thank you very much for taking the time to review your recent stay at Eden Roc Miami Beach. We really appreciate your comments. Warm regards, Oliver Malik
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Very nice hotel.

Posted Jul 2, 2017
Very nice hotel. I loved the easy access to the beach. The pool and beach staff were very accommodating. Nice gym. The entire hotel smelled wonderful. The room was clean with the best ocean view. The daily cleaning staff could do a better job, but overall a great stay. I would do it again.
Comment from Hotel Management
Jul 18, 2017 by Oliver Malik, Hotel Management
Dear Shelly, We are more than happy to read your lines and know that you had great time, it will be great to host you again on your next visit! Warm regards, Oliver Malik
2 out of 5
by A verified traveler from MM

Unexpected extra charges

Posted Jun 30, 2017
They charge me 138$ for 15 minutes international call and 36$ for local calls 2 calls only Extra fees to enter the resorts And lots of taxes And misleading information from the staff
Comment from Hotel Management
Jul 13, 2017 by Oliver Malik., Hotel Management
Thank you for taking the time to share your experience with us. We honestly regret that your experience was far from perfect, we’ll be sure to pass along your remarks over to our management team for their consideration. We hope you’ll give us the honor of hosting you a second time so we can change your perception. Warm regards, Oliver Malik