Ratings based on 2,348 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Beachfront luxury

Posted Dec 4, 2017
This is by far one of my favorite hotels in Miami. From entering the property upon checking in up until checking out, it is a wonderful experience.
Comment from Hotel Management
Dec 7, 2017 by Oliver Malik, Hotel Management
Thank you very much for staying at Eden Roc Miami Beach Resort and for sharing your review. We loved to have you with us, please visit us again any time soon. Warm regards, Oliver Malik
3 out of 5
by A verified traveler

Posted Nov 25, 2017
I foun a little bug on the bed and the spring box is not clean. Room space is fine but the items in the room are not that cleaning.
Comment from Hotel Management
Nov 25, 2017 by Oliver Malik, Hotel Management
We appreciate your comment, we’ll definitely share your comments with our team so we can improve on that hiccup, and we hope you really have the time to come back again. Our staff is really happy to know that you enjoyed your stay. Regards, Oliver Malik
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Perfect location and spectacular view!

Posted Nov 24, 2017
Pros: The lobby is open and inviting. Services at the spa were very soothing.
Cons: I would continue the renovation and updates as some areas and rooms are outdated.
Location: Perfect spot in MidBeach.
The staff was friendly and helpful. Being so close to the beach and having a balcony was perfection.
Comment from Hotel Management
Nov 25, 2017 by Oliver Malik, Hotel Management
Thank you so much for reviewing our hotel and for your kind remarks about your stay, I thank you for acknowledging the hard work and great efforts of our staff to deliver exceptional and attentive service. It was a pleasure serving you. Hopefully you will give us the opportunity to host again in the near future Warm Regards, Oliver Malik
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Very accommodating

Posted Nov 17, 2017
Pros: Close to transportation and beach.
Cons: Have the beach combed.
Location: Close to South Beach via trolley or bus. Things within a fair walking distance.
Nice hotel, clean. Not thrilled about having to pay $25 extra everyday on top of the resort fee for an umbrella. And $25 for a drink on the beach is a little exorbitant.
Comment from Hotel Management
Nov 25, 2017 by Oliver Malik, Hotel Management
Thank you for writing about your recent stay with us. The feedback we receive from of all our guest is very valuable to us. Thank you for sharing all your concerns with us, and truly hope you give us the opportunity to better serve you in the future. Warm Regards, Oliver Malik
3 out of 5
Recommended
for Everyone
by A verified traveler from alexandria, va

The service was bad compared to my last 3 stays

Posted Nov 8, 2017
Asked for a firm (foam) pillow after first night and it never came. Took an hour to get some peppermint tea brought to the room. Any time the front desk said they would leave a note about something it never got done. The pool side service was terrible too. The pool was not really crowded either and we would ask for something like ketchup and the server would just never come back for almost an hour. The last time I stayed at eden roc it was under construction for the new nobu and the service then was fantastic. They went above and beyond to make up for the closed pool, construction noise and inconvenience. This time was disappointing.
Comment from Hotel Management
Nov 13, 2017 by Oliver Malik., Hotel Management
Dear Guest, Thank you very much for taking the time to review your recent stay. We take feedback very seriously and we are appreciative of your comments, you may rest assured that we have shared your comments with our entire team. Once again, thank you for your kind feedback, we hope to have another chance to welcome you. Warm regards, Oliver Malik
2 out of 5
by A verified traveler

Lovely room but NO HEAT in Eden Roc or Nobu

Posted Nov 2, 2017
Pros: The mushroom soup at Nobu
Cons: Everything
During my stay, there were 16 visits by maintenance or security. - Had to move rooms twice - Spent about 15 hours with maintenance in my room - 5 of those hours were trying to get heat in 2 different rooms. They were unsuccessful so I am using 2 small space heaters - A pipe burst and flooded the room and burnt my leg - Front desk managers Claudine and Kathea could have cared less Very high reviews to the following staff: John, front desk Nixon, door man Alex, in room dining Veline, housekeeping Terry, security. Chillean, management
Comment from Hotel Management
Nov 13, 2017 by Oliver Malik., Hotel Management
Dear Guest, Thank you for writing about your recent stay with us. The feedback we receive from of all our guest is very valuable to us. Thank you for sharing all your concerns with us, and truly hope you give us the opportunity to better serve you in the future. Warm Regards, Oliver Malik
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Very nice room.

Posted Oct 30, 2017
Had a great time here. Miami was amazing. The room was amazing. Best trip ever. Thanks too having a amazing room.
Comment from Hotel Management
Nov 1, 2017 by Oliver Malik., Hotel Management
Dear Reyes, Thank you so much for wonderful review and pictures. We truly hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Oct 17, 2017
Pros: The rooms. the pools, location and restaurants.
Cons: The music in the lobby can be a bit boring during the day.
Location: You can walk over to Fountain Bleu right beside as they have many restaurants, and the hotel offers free bycles so thats a bonus.
The Eden Roc was by far one of the best Hotels I have been to. From the cleanliness, to the staff and amazing customer service. Even the guys at the beac h were great. Danny and Adrian Grffith made us feel at home and were always checking up on us to see if we needed anything at the beach. The area and location were great, the only recommendation I have is to get a car rental. We actually ended up booking the RMC weekend to our suprise and that was worthwhile. The only inconvenience was the parking but there is Valet service which was great!
Comment from Hotel Management
Oct 20, 2017 by Oliver Malik., Hotel Management
Dear Wendy, We appreciate your wonderful comments and hope you really have the time to come back and keep on enjoying of the best stay experience you've ever had again. Our staff is really happy to know that your experiences were as expected. See you next time! Oliver Malik
5 out of 5
Recommended
for Couples
by A verified traveler

Right on the Beach. Love it

Posted Sep 22, 2017
This is my second time staying at the Eden Roc. This past trip was to celebrate our 30th anniversary. We were in the tower suite. It met all our expectations. David at the Front desk was a blessing both times and probably would have not stayed a second time had he not shown us the tower suite. I Booked another visit to Eden Roc over Christmas and can't wait.
Comment from Hotel Management
Sep 25, 2017 by Oliver Malik., Hotel Management
Thank you for taking the time to share your experience on Tripadvisor. We are so pleased that you enjoyed your time and the many wonderful details of our Hotel. We look forward to welcoming you back soon! With warm regards, Oliver Malik
3 out of 5
by Nehemiah

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017
Hi Nehemia, We regret we did not meet your expectations and will take note of all your comments and will be sure to communicate this concern to the team. Warm regards, Oliver Malik Hotel Manager