Ratings based on 1,177 Verified Reviews

4.0 out of 5
84% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Thumbs Up

Posted Aug 27, 2017
Excellent Service, would def recommend and come back again.
Comment from Hotel Management
Sep 1, 2017 by Andrew, Hotel Management
Thank you so much for your review Shaun, we're happy you enjoyed your stay. Feel free to come back anytime and bring a friend.
2 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

I didn't stay overnight, had canceled my booking

Posted Aug 26, 2017
I had booked online for my friend called John Mavesere, but had to cancel with 45 minutes of booking because we found an alternative hotel (Hotel Pierre). However, the Freehand Hotel management disappointed me since they refused to refund me. I had walked into the facility within 25 minutes after my online booking so as to explain and cancel, while the staff didn't refuse cancellation, I was shocked that after 3 days of negotiating my refund, the manager told me their policy doesn't grant them the option to refund me. This has really disappointed me. Thank you though for following through my bad experience. Dr. Kenaope Kenaope
Comment from Hotel Management
Sep 1, 2017 by Andrew, Hotel Management
Good day Dr. Kenaope, I remember speaking with you in length and apologized which I will do again but unfortunately I received your call a day after your guest was due to arrive and at that time I was unable to process a refund due to it already being the next day and Expedia will still be charging commission on that reservation. Sorry for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Great hostel. Super clean and friendly staff. The breakfast is good and the pool is cool too
Comment from Hotel Management
Aug 25, 2017 by Daniel, Hotel Management
We appreciate your feedback! We are glad to hear you enjoyed your stay!
2 out of 5
by Kelly

Cute but...

Posted Aug 17, 2017 on Hotels
Great service in the bar and restaurant. Didn't feel safe with the connecting doors to the other room, even though it was locked with a small lock! We also had bed bugs!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel, close to the beach.

Posted Aug 7, 2017
The room was nice and clean. I liked that we had our own ac. The only thing I didn't like is that they don't offer free parking. You had to pay for parking every 3 hours for the lot across the street and we stayed for 7 days.
Comment from Hotel Management
Aug 11, 2017 by Daniel, Hotel Management
We are happy you enjoyed your stay! Your feedback is greatly appreciated.
5 out of 5
by A verified traveler

value for money especially for solo travellers & f

Posted Jul 24, 2017 on Hotels
the hotel staff are so friendly
Comment from Hotel Management
Jul 28, 2017 by Mariannie, Hotel Management
We are happy to hear you enjoyed your stay! We appreciate your feedback. We hope to have you back again!
3 out of 5
by Jesper

Hostel- and nothing but. Private rooms or not.

Posted Jul 21, 2017 on Hotels
It's a hostel- period. If you are 25some, or less, it might be attractive - if you are an adult and expect a certain standard- forget it. Breakfast is a joke- both containt and premises. However the garden and the pool is as the pictures suggest- and very popular by night. No sunbed mattresses though- and don't expect anyone neither. Too bad staff is trying to bluff you about it then.. The resort has a certain genuity to it, but is highly overrated. Sorry- but the truth, from an adult perspective.
Comment from Hotel Management
Jul 28, 2017 by Mariannie, Hotel Management
Thank you for your feedback. We work hard to fix any inconveniences during our guest stays and appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel spot

Posted Jul 18, 2017
Overall ambiance was fantastic the only issue was they used the same bedsheets in your room and when we requested for a change they asked if I was leaving yet. I said "no" so they left me with the same ones. They didn't vacuum either but other than that they always provided clean towels even for the beach.
Comment from Hotel Management
Jul 21, 2017 by Daniel, Hotel Management
Hello, We appreciate you feedback. Glad to hear you enjoyed your stay! We hope to have you back again!
4 out of 5
by Kevin

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by Mariannie, Hotel Management
Thank you for your feedback! We hope you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Exceptional for a Hostel

Posted Jul 6, 2017
When I first arrived I was a little skeptical about the stay because it was my very first time staying at a hostel. There was construction going on which obstructs whatever view there could of been. Upon them getting my check-in review one of the staff members took time to come talk to me which made me feel better. The staff were kind. I absolutely enjoyed my stay after that first night. The pool is located within the lounge area which also had a restaurant/bar. Free wifi & Breakfast was included. This is also one of Miami's hot spots because you don't have to be a hostel guest to come hang out which made it even better you get to meet so many people. The bathroom was a bit smaller than usual but it works out fine my only issue was that the other girls I bunked with washed their hair a lot & managed to clog the tub so it made the water going down the drain a lot slower than it already was. There is a locker with the number based on the bunk you are using. I personally didn't use it but you must bring your own lock. There weren't many amenities offered but I came prepared with my own things so it didn't bother me much. There is minor room service the women didn't speak too good of English but they manage to change the trash & tidy up. The beach is close by with many little restaurants & shops. The mall also was about 8 minutes from the hostel you can Uber or walk your choice. If you're looking for something reasonably priced with a bundle this would be a good hostel to stay.
Comment from Hotel Management
Jul 17, 2017 by Daniel, Hotel Management
Hello, We appreciate your feedback! Hope you enjoyed your stay! We hope to have you back again!