Ratings based on 1,211 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Toronto

Good location and nice stuff

Posted Dec 30, 2017
Overall experience was good, nice location very close to the beach, friendly stuff. However the room was not very clean and a lot of things don’t work very well, shower handle was broken, no counter space or shelf in the bathroom, corners are really dirty and have stains. Need some good maintenance and proper cleaning overall.
Comment from Hotel Management
Jan 17, 2018 by kwaldstein, Hotel Management
Good evening Helen, Thank you for your kind review and I am happy to learn you had a memorable expereince with our staff. However, I have shared your comments regarding room issues with our team leaders and we are taking action to improve. We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel

Posted Dec 27, 2017
This hotel is fantastic but needs a tiny bit of tender loving care. The bed is so comfortable, rooftop pool is perfect and not put into shadow all day. The location is great and access to the beach is easy. There were a few small issues with a broken patio door handle and shaving mirror but they were resolved the same day and I was given a free meal as a sorry. Staff were so helpful and kind. Would 100% stay again
Comment from Hotel Management
Jan 17, 2018 by kwaldstein, Hotel Management
Dear A, It's great to read you found our hotel to your liking and that we resolved any challenges you had promptly. Thank you for taking the time to share your comments and safe travels.
3 out of 5
by A verified traveler from Cayman Islands

Super location but heading downhill

Posted Dec 17, 2017
Great location in the center of south beach. We stayed in the Kascades side of the hotel. The shower steam room is superb but the hotel is let down by inconsistent servicing of the rooms and some staff whose response to any kind of criticism is to deflect and attack the guest. In addition the maintenance of the rooms has not been great and which meant light switches did not work. For a hotel of this standard the poor room servicing and maintenance is not acceptable.
Comment from Hotel Management
Dec 20, 2017 by KW, Hotel Management
Dear Nick, Thank you for taking the time to let us know what we can do better. I am saddened to read your review as our team is often the highlight of the guest experience. I have shared your comments with our team and we are taking steps to make improvments.
5 out of 5
Recommended
for Couples
by A verified traveler from Nassau Bahamas

Posted Dec 12, 2017
What a boutique hotel is supposed to be like. Quality rooms, great staff and food
Comment from Hotel Management
Dec 13, 2017 by KW, Hotel Management
Dear Philip, Thank you for the great review and I am glad to learn you had a great stay.
2 out of 5
by A verified traveler from boston

Tiny rooms

Posted Dec 3, 2017
Room was very small, bathroom so small that the sink was outside in the bedroom. A room without achair, and no place to put your luggage. The shower temperature control came off the wall. Insufficient closet space. On my way out, the door lock got stuck and won’t unlock for me to get out. Definetely not worthed
Comment from Hotel Management
Jan 9, 2018 by KW, Hotel Management
Dear Luciano, I am saddened to learn that you didn't enjoy your time with us. I have shared your feedback withour management team and we are looking at correcting the items listed above. Thank you for giving us an opportunity.
4 out of 5
by A verified traveler from Miami

Conveniently located Boutique Hotel

Posted Dec 1, 2017
Pros: Location
Cons: Service, food and beverage service at the pool, happy hour
Location: lincoln road, beach, open air shopping mall and restaurants
Nice little boutique hotel. Very conveniently located in walking distance, close to all major attractions. The hotel has 2 buildings, separated by a small street. The main hotel is called the GALE. The hotel across the street is called The Kaskades Suites. This can be confusing and I was very surprised to be accommodated in the older, less nice Kaskades Suites. The rooms are clean but extremely small. We had to ask for an extra clothing rack. The Internet and phones were down the first day and I had to ask for it several times. Asked to be relocated to 2nd floor because 1st floor was facing directly the street. They do not offer food or beverage service at the swimming pool... What is the point in laying out if you cannot enjoy a tropical drink or glass of champagne poolside. The staff was nice, however, we had to ask to be walked through the room and the amenities explained. The hotel staff wouldn't do this by themselves without being asked for this service.
Comment from Hotel Management
Dec 2, 2017 by KW, Hotel Management
Dear Phillip, Thank you for taking the time to leave your feedback. I am sorry of for the inconveniences you experienced during your stay. We are adding additional storage to the dew rooms that are lacking. We do offer drinks on the pool deck and provide a hostess as well. I am looking into what happened. Thank again and safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamaica

Great location

Posted Nov 22, 2017
Staff was very helpful and welcoming. Hotel room very comfortable and clean with modern fixtures. Perfect location. In the midst of shopping, dining and leisure areas. Would definitely stay at Gale South Beach in the future.
Comment from Hotel Management
Nov 26, 2017 by KW, Hotel Management
Thank you for leaving a review of your time with us. I am happy to learn you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Affordable and comfortable

Posted Nov 15, 2017
Minus the multiple resort fees , the hotel location is close to the airport . The bed is very fluffy and comfortable . i loved the deep tub and heated shower i would definitely stay here again when i return. The complimentary breakfast was great as well
Comment from Hotel Management
Nov 17, 2017 by kwaldstein, Hotel Management
Dear Denise, I am pleased to learn you enjoyed our hotel and appreciatte you taking the time to leave us a review. We work very hard to create exceptional experinces for our guest and I am glad we did just that for you. We look forward to you rerun and safe travels. Kevin Waldstein
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Nov 15, 2017
Great Location, decent hotel, close to main areas and beach
Comment from Hotel Management
Nov 17, 2017 by kwaldstein, Hotel Management
Good Day, Thank you for taking the time to share your review. I am glad to learn yu enjoyed your tmie with us and we look forward to welcoming you back,
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely!!!

Posted Nov 13, 2017
The history displayed on the walls of this hotel, along with the signage and location... it was a perfect little getaway. The rich dark wooden walls and floor to ceiling shelves makes for a very cozy, yet very classy and elegant hotel. The food was delicious, and the live music was good, and the location is PRIME. Everything you need is within walking distance. Fabulous restaurants and shopping and the beach. I enjoyed everything about this hotel.
Comment from Hotel Management
Nov 13, 2017 by kw, Hotel Management
Good day, Thank youf ro leaving such a great review and I am happy you had such a great experience at our hotel. We appreciate your business. Sincerely, K Waldstein General Manager