Presidential Suite, 2 Bedrooms, Oceanfront | Private pool

Reviews of Hilton Bentley Miami/South Beach

4.5 out of 5
Hilton Bentley Miami/South Beach
101 Ocean Dr, Miami Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 372 out of 745 reviews" "
Rating 8 - Good. 217 out of 745 reviews" "
Rating 6 - Okay. 83 out of 745 reviews" "
Rating 4 - Poor. 41 out of 745 reviews" "
Rating 2 - Terrible. 32 out of 745 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, loved the deck off the room, attentive service.
Stayed 5 nights in Feb 2024
Response from Eduardo on Feb 28, 2024
Thank you John for your review. We hope you are able to visit us again in the future.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach. Great dining options.
Stayed 2 nights in Feb 2024
Response from Eduardo on Feb 20, 2024
Thank You for your review George. We are glad you had a good time. We hope to have you back again in the future.

10/10 Excellent

arlene

Stayed 1 night in Jan 2024
Response from Eduardo on Feb 20, 2024
Thank You for your review.

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gregg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room. Staff was friendly. Service was great and food in restaurant delicious.
Stayed 5 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok

8/10 Good

Noley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was so close to the beach
Stayed 1 night in Sep 2023
Response from Eduardo on Oct 5, 2023
Thank You for your feedback

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a good time and it is a lovely Property and easy assets to get to the beach and get where you had to go I really enjoy myself thank you for your for everything i wil be back there
Stayed 2 nights in Sep 2023
Response from Eduardo on Sep 22, 2023
Thank You Mary for your review. We are glad you had a good time. We hope to have you back in the future.

6/10 Okay

Steven

Stayed 2 nights in Sep 2023
Response from Eduardo on Nov 17, 2023
We will work harder to exceed your expectations next time.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beacj access
Front desk staff was very helpful, room was nice. There was no recycling in the room though which was disappointing.
Stayed 1 night in Aug 2023
Response from Eduardo on Sep 4, 2023
Thank You for your feedback. We are trying to implement more recycling and green practices.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel and the stay was great. Louisa was a pleasure to deal with but Michael from the front office was terrible.
Stayed 4 nights in Aug 2023
Response from Eduardo on Aug 31, 2023
Thank you for your feedback

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Eduardo on Aug 16, 2023
Thank you for your feedback!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. Parking could be better. Ended up returning car rental to avoid parking issue.
Stayed 5 nights in Aug 2023
Response from Eduardo on Aug 14, 2023
Thank You for your feedback.We apologize for your experience with the parking.On the other hand not having a car in our location is a good decision since we are centrally located and walking distance to almost everything.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eduardo on Aug 14, 2023
Thank you for your feedback!

10/10 Excellent

Bashkim, Jackson Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Eduardo on Aug 9, 2023
Thank You for your feedback, we hope to have you back in the future.

6/10 Okay

Talal

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Eduardo on Aug 9, 2023
Thank You for your feedback.We would like to hear what was below your expectations so we can keep improving.

10/10 Excellent

Stefani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Joel, Earnest, and Maria were wonderful! Truly went above and beyond with a surprise and delight for my husband’s 40th!!
Stayed 1 night in Jul 2023
Response from Eduardo on Aug 9, 2023
Thank You for praising our team. We are glad you enjoy the stay, and your husband had a good stay on his birthday.

10/10 Excellent

marcella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very upscale, staff treats you very special. area resrarunts,were a bit pricey for everything
Stayed 6 nights in Jul 2023
Response from Eduardo on Aug 9, 2023
Thank you for you feedback. We hope you are able to stay with us in the future.

10/10 Excellent

Alessandro

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is fantastic, it’s a small nice hotel. Food it’s very good and service it’s great.
Stayed 4 nights in Jul 2023
Response from Eduardo on Aug 9, 2023
Thank You for your feedback. We are happy to hear that you enjoy your stay and the food.

8/10 Good

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Eduardo on Jun 20, 2023
Thank you for staying with us and for your review. We hope to have you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Eduardo on Jun 19, 2023
Thank You for your review. We hope to have you back in the future.

6/10 Okay

Christina Julie

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Average at best. Location was good and the balcony view was great, but overall, I expected better. Shower leaked (puddles, not just a leak), No vanity space, peeling ceilings, elevators key card was frustrating to operate.
Stayed 3 nights in Apr 2023
Response from Eduardo on Apr 24, 2023
Thank you for your feedback. We are sharing your comments with the team to fix the issues that you have mentioned.

10/10 Excellent

Jenni

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location on South Beach with gorgeous beach access which our family absolutely loved. The kids also loved the hotel's heated pool and the outside courtyard which was lovely for enjoying the beautiful Miami weather. The rooms are generously sized, clean and very comfortable. The mini kitchen includes a fridge and microwave, which were added bonuses. The staff were very attentive and accommodating. We ate at the hotel restaurant on several occasions and loved all the options. Highly recommend this hotel and will certainly be back again in the future.
Stayed 1 night in Mar 2023
Response from Eduardo on Mar 16, 2023
Thank You for your review. We are so happy that you have enjoyed your stay with us.We hope to have you back in the future.

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, staff at check in was wonderful.
Response from Eduardo on Nov 29, 2022
Thank You for your feedback and for choosing us during Thanksgiving weekend.We hope to have you back in the future.

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff, located in a wonderful area .
Response from Eduardo on Nov 29, 2022
Thank You for staying with us. We are looking forward to having you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Eduardo on Nov 29, 2022
Thank You for your feedback. We are happy that you enjoyed your stay.

10/10 Excellent

Vasile

Stayed 3 nights in Sep 2022

2/10 Terrible

Lori

Liked: Cleanliness
Disliked: Property conditions & facilities
BEWARE OF THE HILTON BENTLEY! This Hilton may be the worst constructed hotel I have EVER stayed in. I left a getaway EXHAUSTED! Not only could I hear the person next door to me simply ZIPPER HER BAG there are NO sound absorbing materials used anywhere in building this hotel. I requested a room "away from elevator" but the hotel floors are so small that you cannot help but be near the elevator. I could hear elevator bell RING every single time! I never knew how much traffic a small floor could receive until I experienced staying at the Hilton Bentley. I could not believe what I was experiencing! The rooms are so close together that the door frames leading in are just inches apart from each other. You can hear everything. Every time a door closes it SLAMS harder than I have ever heard a hotel room door close. I tried to sleep the next morning but the cleaning crew began their day using blaring walkie talkies and continued the slamming of every door on the floor multiple times as they went in and out of each room. I never received the call about trying a different room from the manager as promised so we wound up leaving after the first night with no refund available to me. I had a feeling and anticipated them ignoring that request since what difference would it make since changing rooms does not change the hotel. Clean? Yes. Good location? Yes. However, you will not sleep well at all. What's the price of that worth? We wound up paying to stay at another hotel! Waste of money!
Stayed 2 nights in Aug 2022
Response from Eduardo on Aug 31, 2022
Thank You for your review. It is being taking into consideration to improve the acoustics, to provide ear pieces to the team and to minimize any noises we can prevent.We do understand that due to the boutique size of the property, most of the rooms are just steps away from the elevators. These could be seen as a disadvantage. But it is also an advantage since you can quickly move around the property without having to walk long hallways to get back from your accommodation to other areas of the resort.Thank you for mentioning the cleanness and the good location.

6/10 Okay

Shariss

Stayed 6 nights in Aug 2022

2/10 Terrible

Lori

Liked: Cleanliness
Disliked: Property conditions & facilities
BEWARE OF THE HILTON BENTLEY! This Hilton may be the worst constructed hotel I have EVER stayed in. I left a getaway EXHAUSTED! Not only could I hear the person next door to me simply ZIPPER HER BAG there are NO sound absorbing materials used anywhere in building this hotel. I requested a room "away from elevator" but the hotel floors are so small that you cannot help but be near the elevator. I could hear elevator bell RING every single time! I never knew how much traffic a small floor could receive until I experienced staying at the Hilton Bentley. I could not believe what I was experiencing! The rooms are so close together that the door frames leading in are just inches apart from each other. You can hear everything. Every time a door closes it SLAMS harder than I have ever heard a hotel room door close. I tried to sleep the next morning but the cleaning crew began their day using blaring walkie talkies and continued the slamming of every door on the floor multiple times as they went in and out of each room. I never received the call about trying a different room from the manager as promised so we wound up leaving after the first night with no refund available to me. I had a feeling and anticipated them ignoring that request since what difference would it make since changing rooms does not change the hotel. Clean? Yes. Good location? Yes. However, you will not sleep well at all. What's the price of that worth? We wound up paying to stay at another hotel! Waste of money!
Stayed 2 nights in Aug 2022
Response from Eduardo on Aug 31, 2022
Already responded. Duplicate review

10/10 Excellent

Joseph

Stayed 6 nights in Aug 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was absolutely amazing 👏
Stayed 2 nights in Aug 2022
Response from Eduardo on Aug 10, 2022
Thank You for your great review. We are happy that you have an amazing stay with us. Looking forward to have you in the future.

6/10 Okay

Juan-Carlos, Katy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, close to the beach. “Resort fee” charged but they asked to pay for chairs and shade in the beach club ??? Housekeeping forgot to clean the rooms . The hotel is nice but due to this 2 issues I doubt I will come back
Stayed 4 nights in Jul 2022
Response from Eduardo on Aug 2, 2022
Thank You for the feedback. Each room includes 2 beach chair, 1 umbrella, towels and 1 water bottle per guest on the beach between other amenities. For the misunderstanding a one night resort fee has been waived.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

6/10 Okay

nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
great location and super friendly staff but this property needs to be freshened up, rooms are old, tile is worn etc
Stayed 5 nights in Jun 2022
Response from Eduardo on Jul 7, 2022
Thank You for your feedback. We will use it to keep improving our accommodations.

4/10 Poor

Helena

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Eduardo on Jun 9, 2022
Thank You for letting us know that your stay was not satisfactory. We strive to improve with every review.

10/10 Excellent

Madalene

Stayed 3 nights in May 2022

10/10 Excellent

Madalene

Stayed 1 night in May 2022

2/10 Terrible

Michael

Disliked: Amenities, property conditions & facilities
The “view” was not worth the upgrade, the hotel/property were quite small and outdated (i.e. old/small pool), and they charged resort charges to my credit card when I already paid them.
Stayed 2 nights in May 2022
Response from Eduardo on Jul 7, 2022
Thank you for your feedback. We apologize that your partial ocean view was not to your satisfaction. We understand that the pool is on the smaller size. We strive to provide the best service possible and to offer the best experience in the beach as well. All the bookings are subject to $38.00 daily resort fee.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel.
Great hotel from check in to check out. Location good and quiet. Beach access easy. Room spacious with large bathroom and good shower. King bed very comfy and sofa bed great for two boys aged 14 and 12 years. We will be back again soon!
Stayed 2 nights in Apr 2022
Response from Eduardo on May 18, 2022
Thank You for your compliments. We look forward to having you and your family back in the future.

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel, Its pure excellence down to every detail!! Im definitely returning to this hotel!
Stayed 4 nights in Apr 2022
Response from Eduardo on May 18, 2022
Thank You Joseph for your feedback,

10/10 Excellent

Kimberly, springfield

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love it’s setting. The staff was very accommodating .
Stayed 2 nights in Apr 2022
Response from Eduardo on May 18, 2022
Thank You Kimberly for your kind words.

10/10 Excellent

Tony j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and condition of the rooms were amazing
Stayed 1 night in Mar 2022
Response from Eduardo on Mar 25, 2022
Thank You for your review. We hope to have you back in the future.

8/10 Good

Boris

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2022

10/10 Excellent

Tony j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always amazing. The only issue we had was the service around the pool. We waited for over an hour and still never received our drinks.
Stayed 2 nights in Feb 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Sophal

Stayed 2 nights in Feb 2022

6/10 Okay

Lubomir

Traveled with group
Liked: Cleanliness, staff & service
General amenities and common areas spruced up, rooms with plumbing from the early sixties, inconsistently equipped. (Had to request a minibar that was part of the description of the room offer.) Almost no closet/storage in the room, few AC outlets. The reason I fled prematurely a Friday to Sunday stay on Sunday without extending it to Wed as my younger companions did was mindless, mind-bludgeoning, mechanical beat, 98 decibel 'music' provided by a 'DJ' by the pool that would have driven Manuel Noriega out as it did in 1989. Unless you enjoy no-conversation, no-thought pool environment, don't take the sun by the pool.
Stayed 2 nights in Jan 2022

10/10 Excellent

Nicole, Pepperell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room, staff and amenities
Stayed 3 nights in Jan 2022

6/10 Okay

W.Gary

Traveled with family
Disliked: Staff & service, property conditions & facilities
House keeping was shoddy. Cigars butts and cigarette butts were all over roof desk,weeds growing on roof ,toilet kept stuffing up,tub was falling apart. I like the nearness to beach
Stayed 11 nights in Dec 2021