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Reviews of Island House South Beach

2.5 out of 5
Island House South Beach
1428 Collins Avenue, Miami Beach, FL

Reviews

6.8
Rating 10 - Excellent. 198 out of 982 reviews" "
Rating 8 - Good. 322 out of 982 reviews" "
Rating 6 - Okay. 238 out of 982 reviews" "
Rating 4 - Poor. 115 out of 982 reviews" "
Rating 2 - Terrible. 109 out of 982 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ibrahim

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Centrally located, sitting right between the beach strip and the shops/restaurants/party street. Property has 2 floors, no lobby or lounge, but room was a spacious studio with 3 beds (2 queens 1 twin).
Stayed 3 nights in Mar 2024

8/10 Good

Karin Cayetano

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For this location to be right in the heart of every I found it very affordable, staff where very helpful a sweet . My room was very spacious an was impressed by judging the outer building. Would definitely book again in the future. Thanks for my stay .
Stayed 1 night in Mar 2024

2/10 Terrible

Dano

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival there was no power, the place smelt horrible and looked dirty and another customer who was waiting to speak to manager for a refund let us know there were fleas and bed bugs- we did not stay and have not got a refund yet- absolutely horrible
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Richard on Feb 29, 2024
Thank you for your excellent review and your kind comments. Guests like you make our day enjoyable.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had to quickly rebook a hotel last minute before a cruise! Booking was fast and simple! Staff were great with handling our late check in. Great proximity to what we did in south beach! I would stay here again.
Stayed 2 nights in Jan 2024

6/10 Okay

Adriana

Liked: Staff & service
As convenient as the property is also very noisy, make sure to bring ear plugs. Breakfast there doesn't count as breakfast. It's more like a grab and go kind of deal with a couple of boxes at room temperature each with small cereal boxes, granola bars and yogurt. No place to sit down as this offered at the front desk which is already very small area.
Stayed 1 night in Feb 2024

8/10 Good

Terrence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for making my night! I was in a real pinch!
Stayed 1 night in Jan 2024
Response from Richard on Feb 29, 2024
We’re glad that you enjoyed your stay at the Island House.

6/10 Okay

Marc

Business traveler
Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Richard on Feb 29, 2024
We’re glad that you enjoyed your stay at the Island House.

2/10 Terrible

Carlos

Disliked: Cleanliness
Response from Richard on Feb 29, 2024
Is there anything specific that we need to address?

6/10 Okay

CINDY INES

Stayed 1 night in Jan 2024
Response from Richard on Feb 29, 2024
Thank you for taking the time to write us.

4/10 Poor

Luis, Wappingers falls

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place needs a good cleaning and upgrades! When we arrived we were greeted at door and very nice and respectful.
Stayed 1 night in Jan 2024
Response from Richard on Feb 29, 2024
Thank you for complimenting our front desk staff. This New Year’s weekend was incredibly busy. Our housekeeping staff worked very hard to clean up after all the parties.

10/10 Excellent

MARIANA

Stayed 6 nights in Nov 2023

10/10 Excellent

Colin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location 2 minutes walk to Ocean Drive , very spacious rooms
Stayed 1 night in Oct 2023
Response from Richard on Dec 16, 2023
Thank you for your excellent rating. We are glad that you enjoyed your room and stay, as well as our great location.

10/10 Excellent

Melissa E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very very kind , helpful , place is clean. It is dated but very clean.
Stayed 4 nights in Sep 2023
Response from Richard on Dec 16, 2023
We are glad that you enjoyed your stay at the Island House. Thank you for your kind words. Our staff truly enjoys working with our guests. We look forward to seeing you again on your next visit to South Beach.

8/10 Good

BORIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Richard on Aug 3, 2023
We are thrilled that you had a wonderful stay with us. Looking forward to welcoming you back on your next visit to South Beach!

8/10 Good

Selma

Traveled with group
Liked: Cleanliness, staff & service
The place was pretty nice all things considered. The beds were clean and comfortable, the staff was kind, and the area was surprisingly calm.
Stayed 2 nights in Jun 2023
Response from Richard on Feb 29, 2024
We are glad you appreciated our front desk staff. We look forward to seeing you again, on your next visit to South Beach.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but people above keep running and slamming doors. Other than that would stay there again
Stayed 2 nights in Jun 2023

10/10 Excellent

Herberth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Richard on Jun 28, 2023
We are delighted that you had a pleasant stay with us and appreciate you taking the time to leave such a wonderful review. We look forward to welcoming you back soon!

10/10 Excellent

Cédric

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in south beach.
Stayed 1 night in May 2023
Response from Richard on May 9, 2023
Thank you so much for taking the time to write such a positive review of your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and that our team was able to provide you with a great experience.We hope to have the pleasure of welcoming you back to our hotel in the near future. Our team will be ready to make your next stay just as enjoyable as your last one.Thank you again for your kind words, and we look forward to seeing you soon.

2/10 Terrible

William

Stayed 3 nights in Apr 2023

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Richard on Jun 28, 2023
We are very glad that you enjoyed the hotel and our friendly staff. Look forward to seeing you again next time.

8/10 Good

Luís

Liked: Room comfort
Convenient spot in Miami beach
Convenient spot in Miami beach, Really close to the beach. For the price the conditions are ok.
Stayed 3 nights in Apr 2023
Response from Richard on Apr 26, 2023
Glad you enjoyed your stay; we appreciate you taking the time to give us a good review.

8/10 Good

Owen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were good!
Stayed 1 night in Mar 2023

6/10 Okay

Ken

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Slept surrounded by cockroaches
The location and the people working there were great but the amount of cockroaches in the room was unacceptable.
Stayed 1 night in Feb 2023
Response from Richard on Mar 21, 2023
You stayed one night on February 11, 2023. Afterward, we discovered that there was a problem in the room you stayed in, and it was immediately taken care of. Had you said something while you were here, we would have moved you to a different room.

8/10 Good

Darren

Liked: Cleanliness, staff & service
Convenience Close to Everything
Stayed 3 nights in Mar 2023
Response from Richard on Mar 21, 2023
Glad you enjoyed your stay; we appreciate you taking the time to give us a good review.

6/10 Okay

Nareefa Alea

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were very nice. But the room smelled like mold, and cockroaches so many even on the bed. I left and went to another hotel
Stayed 4 nights in Feb 2023
Response from Richard on Feb 22, 2023
We are embarrassed to hear of this. When you notified us, we refunded your payment. Please accept our apologies. We have always had monthly pest control service, which is necessary in our tropical climate. It seems that the prior guest may have brought them in with their luggage. The room has been fumigated, and the problem has been solved.

8/10 Good

Dalton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humble real people
Stayed 1 night in Feb 2023
Response from Richard on Feb 22, 2023
We are very glad that you enjoyed the hotel and our staff.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Small independent hotel in South Beach
Island House is a small independent hotel in South Beach located on the A1A. Our room (#4) was plain, but comfortable. Ours included a decent fridge and to our surprise, a "rain-style" shower head. There is no ice machine but ice was available from the office. English is spoken, but Spanish seems to be preferred.
Stayed 1 night in Jan 2023
Response from Richard on Feb 8, 2023
We are glad that you enjoyed our rain-style showerhead. We strive to have team members that can speak as many languages as possible since South Beach is an international destination. We look forward to seeing you again on your next trip to South Beach.

4/10 Poor

Said

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
Very cheap hotel for the price we were charged, smell of dampness the moment you walk in, electric cables running up all the walls, they included breakfast in the price, but they don’t have a dining room or communal room, they pile some wrapped cakes on a table and hot coffee, and you take it and eat in your room standing up.
Stayed 2 nights in Feb 2023
Response from Richard on Feb 8, 2023
We include continental breakfast, which includes coffee, tea, hot chocolate, oatmeal, individual cold cereal boxes, assorted yogurts, assorted juices, bananas, and an assortment of pastry items. With an abundance of caution, since covid, all of the pastry items are pre-wrapped and we are currently not utilizing our breakfast room. You stayed in a standard room, which is the smallest and cheapest category we offer.Our larger categories do have a small dinette sets in the room. Had you said anything while you were here, we would have gladly offered to upgrade you, subject to availability.

10/10 Excellent

SANJAY

Traveled with family
Liked: Cleanliness, staff & service
Just ok
Stayed 1 night in Jan 2023
Response from Richard on Jan 30, 2023
Thanks for taking the time to give us another excellent review!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Richard on Jan 9, 2023
Thanks for taking the time to give us another excellent review!

10/10 Excellent

Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ricky is wonderful, he welcomed us and helped us with any questions. He is caring and his kindness made all the difference! We hope to be back again.
Stayed 1 night in Dec 2022
Response from Ricky on Dec 31, 2022
Thank you for your kind words. It gives us the satisfaction that you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

YANISA

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Atmosphere and water in the room not clean and not safe for drink dirty. Staff at night not good but morning staff ok. Over all no good won’t go back.
Response from Richard on Dec 12, 2022
The City of Miami Beach provides our water, it is the same water that all hotels and residences of South Beach use. Perhaps there was sediment in the water from the city flushing the fire hydrants. However, we did not notice any or receive complaints from any other guests during the duration of your stay.

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convinient, very close to the beach and cafés. Pretty good breakfast on the go
Response from Richard on Jan 9, 2023
Thank you for staying with us. We’re glad you enjoyed your stay.

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and staff was very welcoming, the area is loaded with things to do and to eat, as well as a 3 minute walk from the beach which was great !
Stayed 2 nights in Sep 2022
Response from Richard on Jan 9, 2023
Thank you for staying with us. We’re glad you enjoyed your stay. Come soon.

6/10 Okay

Azusena

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Kenneth

Stayed 3 nights in Aug 2022
Response from Richard on Jan 9, 2023
Thanks for taking the time to give us another excellent review!

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No parking on or really around property. Was told to park in public parking lot 2 blocks away sadly when I tried it was full. So after driving around for 30 minutes I found parking. Ac was not big enough for room size and shape. Had a ceiling fan that did not work when notified front desk they said nothing could be done. Woke up in the morning to catch the sunrise over the beach only to find a what appeared to be a homeless man with 1 shoe and completely high out of his mind laying in front of my door. Went to tell front desk but no one was there. The good super close to beach and a plethora of restaurants. All the staff we had interaction with where extremely pleasant maybe not helpful but extremely pleasant about it.
Stayed 1 night in Jul 2022

10/10 Excellent

Elsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute boutique hotel
We loved this hotel and the front office clerk was amazing! Very clean boutique hotel close to the beach!
Stayed 1 night in Jul 2022
Response from Richard on Jan 9, 2023
Thanks for taking the time to give us another excellent review!

2/10 Terrible

Barry

Disliked: Property conditions & facilities, room comfort
I would not recommend this place..................
In short, AC blew in the middle of the night. I was on the first floor & heard every loud car, screaming people. The Cable was not working for anyone. Bulb was blown. I went to the desk several times & everyone that worked there told me I had to wait for the manager @ 9am. I'm pretty sure this was my worst night of sleep ever.
Stayed 1 night in May 2022

8/10 Good

Diane

Stayed 4 nights in May 2022

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

FATIMA

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel in a convenient location. While rooms are clean the place is dated and looks a bit sad. The breakfast that’s included in the price I could have bought at a convenience store. Place is dull and unwelcoming.
Stayed 3 nights in Apr 2022

10/10 Excellent

Shasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy woth our stay! Great location
Stayed 1 night in Apr 2022

8/10 Good

Nyssa

Stayed 4 nights in Mar 2022

10/10 Excellent

WENDY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back in the summer and will Stay here! Ricky and staff is super nice and made us feel welcome! The property was very very clean
Stayed 3 nights in Mar 2022

10/10 Excellent

Shreyansh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great price. Great for a short stay in Miami.
Stayed 4 nights in Mar 2022

8/10 Good

Leonard

Liked: Cleanliness, staff & service, room comfort
SoBe central
The hotel is located in a great spot. Overall a normal decent South Beach hotel. The only negative would be people liking to hang out side in the front that are not staying there. Other than that I really enjoyed the state
Stayed 6 nights in Mar 2022

10/10 Excellent

Lily

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Ricky was the best.
Stayed 3 nights in Mar 2022

8/10 Good

Tami

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
American Airlines diverted our flight because of weather… so unfortunately we were stuck in Miami in spring break… I never would have paid so much for this room. But the staff was very helpful and the bed was very clean and very comfortable
Stayed 1 night in Mar 2022