Ratings based on 355 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from L

Understaffed

Posted Mar 15, 2017
I have never stayed at a hotel where there wasn't always someone at the front desk .., I called about 10 times over a span of about 45 minutes and no one answered and by the time I went downstairs the lady was just walking up. Then when I told her I had been calling she told me that she knew and was on the other line and could not answer. They did that to me twice...other than that nice room and cleaning personnel where excellent
Comment from Hotel Management
Mar 21, 2017 by TMH, Hotel Management
Dear SMo, While we are thrilled that you were impressed with the comforts of your room and the attention to detail of our Marlin Housekeeping team, we regret to learn of your feedback regarding telephone accessibility. We apologize once more and thank you for bringing this to our attention so that we can ensure others do not share your experience. We trust that this did not dampen your stay and we hope that you will consider joining us again so that we can restore your confidence in a proper Marlin experience. Warm Regards, The Marlin Hotel
5 out of 5
by Ruba

Highly Recommended - Value for your money

Posted Mar 14, 2017 on Hotels
It was awesome! I stated in 3 different good hotels - the Marlin was the best as it delivered what it promised. Great breakfast, amazing rooms and high end quality and service of everything. Very friendly staff too! It is worth every penny you pay.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Dear Ruba, We appreciate your amazing review and we thank you for taking the time to share your thoughts. It was a joy to welcome you and we hope to do so again one day soon. Warm Regards, The Marlin Hotel
3 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
Hotel was understaffed, however, those that were there were nice and helpful. Our room was directly above the restaurant kitchen and it was pretty noisy.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Marlin and thank you for investing the time to share your feedback. It was a joy to host you and we thank you for the kind comments regarding the welcoming spirit of our team. We apologize for any inconveniences you may have experienced, and if a sold-out situation prohibited our team from offering a change in rooms. Once more, the pleasure was ours and we do hope that you will allow us an opportunity to host you again upon your South Beach return. Yours in Hospitality, The Marlin Hotel
3 out of 5
by A verified traveler from Toronto

Great location, not happy about the rooms

Posted Mar 9, 2017
Pros: Location
Cons: Greeting new customers
Location: Walking distance to Lincoln mall, the beach
Room was facing a back alley. Not pleasant at all. When asked for an upgrade, we were told that there was nothing available and what we got is what we paid for (exact words). We were expecting to hear something nicer !
Comment from Hotel Management
Apr 16, 2017 by TMH, Hotel Management
Dear Lucille, Greetings from sunny South Beach and thank you for sharing your review. While we are thrilled that our vibrant location was enjoyed by all, we regret to learn that our newly renovated rooms were not what you hoped for. At The Marlin, we are always happy to do what we can to ensure that each of our guests is resting in comfort, but with just 33 rooms and peak season upon us, there are times when we are limited in what can be done. The way that this was communicated to you is certainly not reflective of the hospitality our team is known for and we hope you can accept our sincerest of apologies. Your feedback is of great value and will be reviewed internally to ensure that others do not share your impression. Once more, we thank you for your comments and we hope that you can one day join us again. Yours in Hospitality, The Marlin Hotel
5 out of 5
by Garret

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Greetings Garret, By now you might be missing the sun and sand of South Beach, but allow us to remind you that you can return at any time. It was a joy to welcome you and a treat to find your review. Until next time. Best Regards, The Marlin Hotel
5 out of 5
by David

Posted Mar 5, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear David, We are delighted to have won your heart and we thank you for sharing your review. The pleasure was ours and we look forward to welcoming you to South Beach again one day soon. Warm Regards, The Marlin Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakville Omtario Canada

Posted Mar 2, 2017
Only couple was the hotel was a little far from beach
Comment from Hotel Management
Mar 6, 2017 by TMH, Hotel Management
Greetings Don, It was a delight to welcome you to South Beach and we thank you for leaving your review. While The Marlin is just a short block from the beach, we apologize if you would have preferred to be closer, and we hope that will not stop you from joining us again. Once more, it was a pleasure to host you and we hope you can settle back in with us again one day soon. Warm Regards, The Marlin
5 out of 5
by Mark

Make It The Marlin For Me

Posted Mar 1, 2017 on Hotels
I come to South Beach every year for work and really liked this hotel. The staff was gracious and my room was fantastic. Really enjoyed. Valet can take a little time (which they warn you about in advance so take their advice) but otherwise, loved the property and the proximity to South Beach attractions.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Mark, It is always a delight to welcome back our old friends and we thank you for making the Marlin your home-away-from-home year after year. We appreciate your wonderful comments regarding the genuine hospitality of our team and on behalf of all of us at the hotel, we look forward to your return next year and invite you consider a weekend escape before then. Warm Regards, The Marlin Hotel
5 out of 5
by Adam

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear Guest, We are thrilled that your visit was near perfection and we invite you to make yourself at home with us again when you return for more South Beach sun and sand! Yours in Hospitality, The Marlin Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017 on Orbitz
Outstanding location great staff wonderful restaurant loved it
Comment from Hotel Management
Feb 28, 2017 by TMH, Hotel Management
Dear Guest, We are pleased that you enjoyed your visit and we thank you for sharing your review. We do hope that you have a chance to join us again, hopefully one day soon. Warm Regards, The Marlin Hotel