Ratings based on 596 Verified Reviews

3.4 out of 5
67% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 23, 2017
Front desk didn't have such a welcoming attitude. The hotel location is awesome- they let u borrow towels and chairs for use at no cost. Their breakfast is donuts and coffee. Not bad but not the greatest.
2 out of 5
by A verified traveler from Los Angeles, CA

Posted Aug 23, 2017
Pros: location
Cons: everything from cleaning staff to cleanliness to changing out the bathroom/shower layout
Location: good location - 15 min walk to the beach with a handful of bars and restaurants nearby
Front desk staff was very nice and accommodating but the cleaning staff was rude - I gave a warm greeting with a smile and she didn't even acknowledge me... And, while the initial impression of the room was pleasing, immediately upon entering the room was an extremely strong and offensive chemical odor, like bleach/Clorox or something. It gave me a headache and later on when the bleach smell dissipated, another offensive odor took its place but was stank and stale and emitting through the drains, explaining why the overuse of the bleach in the first place. The drain cover was missing in the sink so it made it worse and we held our breath when using that restroom sink especially when brushing out teeth. The locker room/beach shower style of the bathroom was not pleasing at all. Firstly, the hot water took almost 10 minutes to activate and then once activated, there was no other temperature except hot and scalding... Then as I hurried out of that unpleasing shower experience, I found 2 of the 4 large towels stained ...gross! In addition to that, the "old folks home" style handrails everywhere were not clean and I was not a fan of the towels getting draped on them at the toilet ...really? At least location was good.
3 out of 5
by A verified traveler

Just ok

Posted Jul 14, 2017
Reception welcome and friendlyness need to improve
3 out of 5
by A verified traveler

One night stay

Posted Jul 5, 2017
Staff response is good ... We can stay one night not more than that ... Not worth for the price we pay
4 out of 5
by Darwin

Best value in South Beach

Posted Jun 22, 2017 on Hotels
This was my 2nd year in a row staying at the Ocean Reef Suites, there simply isn't a better value for the location, price and size of the room with a kitchenette. Is it the Loews or Ritz Carlton? No but I'd rather save that additional $200 a night and spend it on adventures, shopping and dining out while in South Beach vs just being able to say I slept in a luxury room, besides who stays in Hotel room all day while on vacation or business.
4 out of 5
by David

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
5 out of 5
by Carlos

This traveler left a rating score only Posted Jun 9, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and 3 minutes walk to the beach

Posted May 19, 2017
Staff was friendly and helpful. I will definitely say there in the near future.
1 out of 5
by A verified traveler from New England

Not what they project online

Posted Apr 27, 2017
Horrible experience. No elevators. Pictures online don't match the hotel. Run down. Room molding falling apart. Life Safety hazards. Dangling sprinkler heads.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Perfect location. Walking distance everywhere

Posted Apr 13, 2017 on CheapTickets
Great experience. First time in this hotel and it won't be the last one. Right on the middle of south beach. Staff was extremely welcoming. Cleaning service was great. Overall excellent place to stay on your south beach trip.