Ratings based on 464 Verified Reviews

3.8 out of 5
64% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Boutique Hotel near the beach

Posted Mar 23, 2017
Pros: Nice rooms with good decor but the bathrooms were far too small. Bazaar restaurant was outstanding.
Cons: Attitude of the staff when a complaint was made. Very high handed. Bathrooms need a re-think. If you have an event tell the guest - up front!!
Location: Good location near the beach. Good access for shopping and restaurants etc.
Arrived at the hotel to fine that there was a music festival taking place, part of which was at the hotel. We then had to endure two days of sound checks on a stage that had been erected over the pool. Clearly the sound was dreadful and the pool was out of use. We should have been made aware of this fact prior to booking. It also made the outside cafe useless because of the intense noise. NOT GOOD Also, when asking for an extra tea bag because only one had been delivered to the room for two people we were told it would normally be an extra charge. The tea cost $9 per person in the first instance. Outrageous.
Comment from Hotel Management
Mar 28, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
2 out of 5
by A verified traveler from Scarsdale, New York

Disappointed in Miami

Posted Mar 20, 2017
Pros: Very clean room.
Cons: Drink specials, appetizer specials, water bottles that cost less than $13.
Location: The location was very nice. Close to Ocean Drive and Lincoln Rd.
The SLS hotel is located on a wonderful beach. The hotel room was very clean and the the bed very comfortable. Unfortunately, the room is the size of a small closet, part of the daily resort fee ($35) includes a daily newspaper which you have to go to the main desk in the lobby to pick up and most days they run out of them. There isn't an ice machine available for guests you have to request ice by telephone and wait for it to be delivered. The pool area has very few chairs and very few chairs are available until late in the afternoon. The beach is lovely and and you receive 2 beach chairs daily with you resort fee, and this was the most wonderful part of our stay. There is food and beverage service at the beach and a 4 to 5 ounce cocktail like a Mojito costs $18.99 with tax and gratuity it then becomes $25 for a drink. A small bottle of water costs $13. There are not drink special, or drink of the day. 2 doors down from the SLS is the Ritz Carlton. They offer $8 glasses of wine, many drink specials of the day Mojito $10 and app specials. You really do not save any money staying at the SLS. The Loews costs about the same as SLS and they too have drink specials and food specials everyday. At the end of my stay I realized that I paid quite a bit for the SLS and received very little in return. The highlight of my stay was the beach which is the same beach as the Loews and the Ritz.
Comment from Hotel Management
Mar 28, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Very nice but could be cleaner

Posted Mar 19, 2017 on Orbitz
Hotel seems high class and for the rich. First thing we noticed getting into our room was black hairs all over our bed and floor was dirty. Staff was very nice and went out of their way for you.
Comment from Hotel Management
Mar 28, 2017 by Mel., Hotel Management
Our goal is to provide the best guest service anywhere in the industry and we are usually obsessed with our rooms being spic and span. I apologize that your rooms was anything less than clean as a whistle. Your comment has been shared with our Housekeeping staff so we can improve.
3 out of 5
by A verified traveler from montreal

Not great value for your dollar

Posted Mar 11, 2017
Very uptight management won't go out of their way to make ur stay pleasant. Wayyy too expensive for what it's worth. I have no problem spending money but I rather give it to a hotel that will do more for u. Clean but very small rooms. Friendly hotel staff. Hotel is cheap and greedy and won't di the extra mile.
Comment from Hotel Management
Mar 20, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
3 out of 5
by Breeana

mixed

Posted Mar 6, 2017 on Hotels
I have mixed feelings about the SLS. I think that the front desk staff could be friendlier. My room had a terrible room after I was upgraded (which I did not ask for). I looked out on the air vents on the roof of the hotel restaurants (that's room 303 for you) the best employee at the hotel is PJ at the beach. He is so attentive and has a great attitude.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 5, 2017 on Hotels
2 out of 5
by A verified traveler from Texas

Extremely small room

Posted Feb 28, 2017
Good location walking steps from the beach extremely small room smallest room I have ever stayed at my entire life. No garbage outside bathroom No balcony Extremely small bathroom Feeling of being in a small box
Comment from Hotel Management
Mar 2, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve! Please be advised we do offer rooms with balconies, which are our suites and villas.
2 out of 5
by A verified traveler from A

Room was not ready, staff ignored us, small rooms.

Posted Feb 25, 2017 on Orbitz
Room was not ready, staff ignored us, small rooms, no closet... could go on.
Comment from Hotel Management
Mar 2, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Classy stay, great atmosphere

Posted Feb 22, 2017 on Orbitz
Had an amazing time. Place is very relaxing, great atmosphere, the patio area is very nice and relaxing, drinks were really good. Pool area was very relaxing and the staff was very courteous. Service was excellent. Walking distance to the beach, chairs at the beach included with your stay; no extra cost. Overall was an amazing stay.
Comment from Hotel Management
Feb 25, 2017 by Mel., Hotel Management
Thanks so much for your kind remarks – they’ll be shared with our staff.
3 out of 5
by A verified traveler from S

Overrated, too expensive for what you get.

Posted Feb 19, 2017
No wardrobe for clothing only one seat for two of us. No coffee or tea facilities in room. Too expensive for what you get. Never again. Blind broken. Breakfast $70+
Comment from Hotel Management
Feb 25, 2017 by Mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!