Ratings based on 485 Verified Reviews

3.8 out of 5
65% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashford, Kent

Posted Oct 21, 2017
Great hotel, fantastic location, very boutique style and trendy, comfortable beds and bedding (had the best nights sleep during my 3 night stay) and staff really friendly and approachable!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 18, 2017
Pros: Food was incredible as was most of the hotel staff
Cons: You should have working air conditioning when it is hot; housekeeping should actually clean the rooms and remove the trash, not just swap out towels.
Hotel is in a great location, the food was amazing and the staff was very friendly. The actual hotel room was extremely small and the air conditioning did not work (it was 90 degrees and high humidity the entire weekend). Also the housekeeping was disappointing. They would change out the towels but never actually cleaned the room. We ordered room services on Friday and all of the trash and plates were still there on Monday when we checked out. We also had an issue with the server at the pool, after ordering three items for 4 of us to share, she brought us triple orders of each item. We let her know immediately about the issue and did not eat any of the food but she still refused to take the food off the order.
2 out of 5
by A verified traveler from NY

Lies

Posted Oct 11, 2017
Put us in the wrong room day one then had the audacity to blame Expedia for the wrong booking even though the guy checking us in asked if we booked a king bed city view of course we said yes because that’s what we booked but instead they put us in a tiny double bed room that was dirty and they made believe they were booking us in a king bed room. We go down to complain and they act like that’s the booking Expedia sent over even though the guy checking us in confirmed we booked a king bed city view. The pillow covers had eye liner on them and the sheets had orange stains on them. Slept in the dirty room the first night and to top it all off the “clean” towel had a melted tampon on it so that was gross. We had to get s late start the second day because we had to wait until after 12pm to change rooms, so we had to check out of the wrong room by 11am and wait until they had the right room for us around 1245pm. Do yourself a favor don’t stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great spot by the beach!

Posted Oct 11, 2017
Cons: Maybe some updating
Location: Good location. Close to everything.
Had a great experience there. Staff was terrific from the desk to the wait staff to the pool staff. Good location. Liked the pool scene also. Would visit again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
It's a great location. However the rooms are small. Food was Ok and the AC in the rooms was not sufficient . Very hard to get place by the pool and pool service was not good
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location..beautiful atmosphere

Posted Sep 6, 2017
Pool party is a must; food is delicious; drinks are awesome; overall, just a great experience..heaven
3 out of 5
Recommended
for Everyone
by A verified traveler

Room size

Posted Sep 5, 2017
Premier room was much more cramped than expected, no closet and very small bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

nice as usual

Posted Sep 5, 2017
Close to the beach, only thing I was unhappy about was the AC unit. Had to have someone fix it and then it leaked a little too much.
Comment from Hotel Management
Oct 10, 2017 by mel., Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
4 out of 5
Recommended
for Everyone
by A verified traveler

Feel like a Queen, Customer Service Overload

Posted Aug 25, 2017
Pros: Customer service
Location: Very centrally located, easy to Uber or Taxi in either direction
From the moment we checked in, during a Black out, each staff member went out of their way to ensure our comfort and needs were reached. We were truly amazed as, Front desk staff, wait staff, beachépool staff and the drivers were approachable and took care of all of our needs. The hotel restaurant was great for breakfast, nice selection and each dish was incredibly tasty. The grounds are very nice and kept clean. Our only concern was the size of the small room, but it was manageable. There is a $39.00 per day amenities charge,that depending on how you book, is not revealed until you check in or out. Included in this charge is a driver to take you within a 4 km radius, this is a very nice perk, Take advantage of this service. Very nice stay, I would go back
Comment from Hotel Management
Oct 10, 2017 by Mel., Hotel Management
Thanks so much for your kind remarks – they’ll be shared with our staff. The next time you’re back in town, let me know! I would love the chance to personally make sure your next stay is an all-out success.
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Very Nice

Posted Aug 15, 2017
The beach and hotel is very good. Good localisation !
Comment from Hotel Management
Aug 22, 2017 by Mel., Hotel Management
Thanks so much for your kind remarks – they’ll be shared with our staff.