Ratings based on 386 Verified Reviews

3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 21, 2018
Good location, carpets felt like they needed cleaning, bathroom floor sticky.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Excellent

Posted Jan 9, 2018
Excellent place to stay highly recommend.Very close access to everything
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Comfortable stay during Art Basel

Posted Dec 12, 2017
Pros: Location is tops! The Convention Center, the beach, and Lincoln Road shopping are all within a short walking distance.
Cons: The only criticism concerns the size of the bathroom (with non-existent shelf space) and the closet (longer garments could not be hung freely).
Location: In addition to what was stated above, a visit to the just re-opened Bass Museum ('The Bass') and dining/cocktails on Collins and Ocean Drives.
We have attended Art Basel and related fairs for a number of years, and chose the San Juan based upon prior reviews and its proximity to the Miami Beach Convention Center and other venues. We were not disappointed. The staff members, especially Michelle, were top-notch! Everyone was extremely pleasant and helpful.
5 out of 5
by Luis Rosario from Largo, FL

Excellent Customer Service

Posted Oct 17, 2017 on Hotels
It was very close to the beach. Affordable and extremely nice staff. Michelle is the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Nicest people ever!

Posted Oct 9, 2017
Best, most friendly hotel staff you'll encounter! Great location and amenities for the price. Would certainly stay here again!
5 out of 5
by Lloyd

Happy Stay

Posted Sep 30, 2017 on Hotels
All hotel staff were so sincere and amazing. Always smiling and ready to assist. Made the stay pleasant! Great location as well.
2 out of 5
by A verified traveler from Portugal

Close to the beach .

Posted Sep 22, 2017
Needs a serious renovation in all the hotel. The breakfast it´s disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from stuart Fl

a go to place

Posted Aug 17, 2017 on Orbitz
Ok this place has awesome staff the room was good the pool area small NO ICE MACHINE Was able to get a little ice from the bar at the front Nice location to the liquor store next door Called I love liquor Also a surf clothes shop next door Bus stop at the corner of Collins and 17th ( friend came to visit via the tri rail west palm A short walk from the beach The pizza bar 1/2 block away. 37" pizza wow All in all would stay there again The breakfast was ok all cold type food
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Nice

Posted Jul 25, 2017
Staff was friendly and helpful and The bartender made really good drinks .
2 out of 5
by Megan

Posted Jul 25, 2017 on Hotels
We were supposed to be upgraded from a King to a larger room with a double bed. Confirmed by the hotel 2 weeks before arrival with a confirmation number. Upon arrival was told nothing was changed and could not find the error. My biggest beef is the hotel did nothing to compensate for this major mistake. Much confusion at the front desk. Great location but not a very well organized hotel