Ratings based on 386 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Jan 21, 2018
Good location, carpets felt like they needed cleaning, bathroom floor sticky.
for Everyoneby A verified traveler from Florida
ExcellentPosted Jan 9, 2018
Excellent place to stay highly recommend.Very close access to everything
for Everyoneby A verified traveler from Chicago
Comfortable stay during Art BaselPosted Dec 12, 2017
Pros: Location is tops! The Convention Center, the beach, and Lincoln Road shopping are all within a short walking distance.
Cons: The only criticism concerns the size of the bathroom (with non-existent shelf space) and the closet (longer garments could not be hung freely).
Location: In addition to what was stated above, a visit to the just re-opened Bass Museum ('The Bass') and dining/cocktails on Collins and Ocean Drives.
We have attended Art Basel and related fairs for a number of years, and chose the San Juan based upon prior reviews and its proximity to the Miami Beach Convention Center and other venues. We were not disappointed. The staff members, especially Michelle, were top-notch! Everyone was extremely pleasant and helpful.
by Luis Rosario from Largo, FL
Excellent Customer ServicePosted Oct 17, 2017 on Hotels
It was very close to the beach. Affordable and extremely nice staff. Michelle is the best!
for Everyoneby A verified traveler from Denver, CO
Nicest people ever!Posted Oct 9, 2017
Best, most friendly hotel staff you'll encounter! Great location and amenities for the price. Would certainly stay here again!
Happy StayPosted Sep 30, 2017 on Hotels
All hotel staff were so sincere and amazing. Always smiling and ready to assist. Made the stay pleasant! Great location as well.
by A verified traveler from Portugal
Close to the beach .Posted Sep 22, 2017
Needs a serious renovation in all the hotel. The breakfast it´s disappointing.
for Everyoneby A verified traveler from stuart Fl
a go to placePosted Aug 17, 2017 on Orbitz
Ok this place has awesome staff the room was good the pool area small NO ICE MACHINE Was able to get a little ice from the bar at the front Nice location to the liquor store next door Called I love liquor Also a surf clothes shop next door Bus stop at the corner of Collins and 17th ( friend came to visit via the tri rail west palm A short walk from the beach The pizza bar 1/2 block away. 37" pizza wow All in all would stay there again The breakfast was ok all cold type food
for Everyoneby A verified traveler from Dallas, Tx
NicePosted Jul 25, 2017
Staff was friendly and helpful and The bartender made really good drinks .
Posted Jul 25, 2017 on Hotels
We were supposed to be upgraded from a King to a larger room with a double bed. Confirmed by the hotel 2 weeks before arrival with a confirmation number. Upon arrival was told nothing was changed and could not find the error. My biggest beef is the hotel did nothing to compensate for this major mistake. Much confusion at the front desk. Great location but not a very well organized hotel