Ratings based on 1,296 Verified Reviews

2.3 out of 5
36% of guests recommend
2.2 Room cleanliness
2.6 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Chicago

Very old feels like early 1930s

Posted Dec 3, 2017
If i should give a stars will be -3. There is no air to breathe. Very dirty, no refrigerator.
Comment from Hotel Management
Dec 10, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Faith Kennedy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Nice hotel in the south beach i was satisfy about all services.
Comment from Hotel Management
Dec 2, 2017 by General Manager, Hotel Management
Thank you for your wonderful review of the Seagull Hotel Miami Beach. We love knowing you liked our location and all the services provided by us. On behalf of everyone here, we invite you to stay with us again the next time you visit Miami. Faith Kennedy, General Manager
1 out of 5
by A verified traveler

Wont stay again.

Posted Nov 5, 2017
No windows. No balcony. A.C. froze more than once. The girl May at the front counter is not nice at all and quite ignorant. I like the fact it's close to the beach!
Comment from Hotel Management
Nov 8, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for letting us know about your stay. We were extremely concerned to read your comments, and apologize you experienced anything but friendliness and satisfaction. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We hope you will consider a second visit the next time you are in the city. Faith Kennedy General Manager
2 out of 5
by A verified traveler

Posted Oct 19, 2017
The hotel was not clean at all , the bathrooms were not locking and the bathrooms were dirty . All my friends were dissapointed.
Comment from Hotel Management
Oct 21, 2017 by General Manager, Hotel Management
Every guest should expect to arrive to a clean, comfortable and well maintained room when staying with us. We are sorry for any inconvenience or disappointment caused by the lack of detail in cleanliness with your room. We have processes in place to ensure this does not happen. We thank you for bringing this to our attention so we can identify the breakdown and make the proper corrections. We would like another chance to redeem ourselves and hope you will select our hotel again. Thank you Faith Kennedy General Manager
1 out of 5
by A verified traveler from New York

Posted Sep 5, 2017 on CheapTickets
This hotel was disgusting. Roaches, bad smell my room had a bad leak
Comment from Hotel Management
Sep 8, 2017 by GM, Hotel Management
Thank you for being our guest and for letting us know about your experience. We are sorry for the cleanliness issues you experienced. Our housekeeping supervisor has been made aware of your concerns, and we will certainly be following up with our entire cleaning staff. Additionally, we are sorry for any "unwanted visitors" in your room. Our pest control provider has serviced the property to prevent any future issues. Thank you again for your feedback, and we hope you will give us another chance to make a better impression in the future. Faith Kennedy General Manager
1 out of 5
by A verified traveler from Maryland,MD

Sells an image that is not

Posted Aug 28, 2017
A horrible stench at check in, its damaged and dirty facilities bad smell in the room and broken bathroom door among other things.
Comment from Hotel Management
Aug 31, 2017 by GM, Hotel Management
Thank you for being our guest and for taking time to review your stay. We are sorry for the housekeeping issues you experienced, and we will certainly be following up on your concerns with our housekeeping supervisor. Additionally, we apologize for the broken bathroom door, and our maintenance supervisor has been made aware of this issue. It is always our goal to get everything functioning properly once we are made aware of an issue, so we thank you for letting us know. We hope you will consider giving us another chance the next time you are in our area. Faith Kennedy General Manager
1 out of 5
by A verified traveler

Posted Aug 26, 2017 on Hotels
Hotel is in a very bad location with no parking nothing good to say about anything very dirty
Comment from Hotel Management
Aug 28, 2017 by James, Hotel Management
Dear Michael, we enjoyed having you as our guest and appreciate your review of our hotel. We apologize that our lack of parking took away from your experience. We do hope our friendly staff and comfortable accommodations made up for this one drawback. We appreciate your business and hope we can welcome you back for a future visit. Faith Kennedy General Manager"
2 out of 5
by A verified traveler from Suriname

Old and smells really bad!!

Posted Aug 25, 2017
Pros: Nothing
The hotel was very bad. It smelled and the A/C broke down in the middle of the night. I called the lobby but they just said we can't do nothing for you. Please try again in the moring Worse Hotel ever!!
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Dear Mitchell, thank you for staying with us and for sharing your feedback. We are so sorry for the unfortunate AC issues and even more so for the response from our staff to resolve the situation. This is not how our staff is trained to respond to such issues and we are so terribly sorry. We are dedicated to making sure this is not repeated. Our goal is to have you back for a much improved experience. Thanks again for being our guest. Regards, Faith Kennedy General Manager
1 out of 5
by A verified traveler from NJ

Room smelled like Cat Urine. Hallway moldy & Dark

Posted Aug 23, 2017
Horrible. Had to sleep with the balcony door open. Hotel had no manager on duty. Was offered free breakfast which I refused. Never never never again.. Hotel staff is horrible.. stay away from this place...
Comment from Hotel Management
Aug 28, 2017 by GM, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry for the unpleasant odor you experienced. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Faith Kennedy General Manager
2 out of 5
by A verified traveler from united Kingdom

Close to the beach was the best/cheap

Posted Aug 19, 2017
Cockroaches running around in the room. Old dirty carpet, the hotel is under renovation, the swimming pool area very dirty. I went once And never went again, used cigarettes on the floor and the toilet by the pool so smelly. The door to the balcony wasn't working. Not going back there again
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Thank you for your review. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope we are able to welcome you back in the future for a more enjoyable experience. Faith Kennedy General Manager