Ratings based on 1,295 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Los Angeles, CA

Worst Stay Ever

Posted Sep 5, 2017
Pros: the pool and it is beach front.
Cons: facility, lay out of room, staff.
Location: south beach, clubs, shopping.
If you want to pay luxury prices and be treated like garbage stay here.
Comment from Hotel Management
Sep 8, 2017 by Ramon, Hotel Management
Hello there J and thank you for sharing your feedback with us, and all of our future guests! We are terribly sorry that the overall time you spent with us was a negative one! We work hard to provide an outstanding 5 star stay to all of our guests, so it pains us to read that is not what you experienced! I wish that you could have provided us with more information as to what went wrong, as constructive feedback allows us to place more attention to the areas that need it. Your feedback is greatly appreciated!
5 out of 5
Recommended
for Everyone
by A verified traveler

Must go to hotel

Posted Sep 1, 2017
We checked in late and they let us stay later they have two pools one that is deeper than 5ft and one that goes to 4ft a jucuzzi and private beach staff very sweet
Comment from Hotel Management
Sep 2, 2017 by Ramon, Hotel Management
Stellar 5 star review, natasha!! We are delighted that you had such a great time with us! We do have two pools and a jacuzzi, with a convenient and easy access to the beach club. We hope that you were able to take advantage of the complimentary beach chairs that we provide as part of our amenities. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotela to stay

Posted Aug 30, 2017
I always like staying at the Shore everytime i am in Miami
Comment from Hotel Management
Sep 2, 2017 by Ramon, Hotel Management
Thank you for sharing your experience with us, Will!! We are stoked that you choose staying at Shore Club when you visit Miami! We love to hear from our guests, and especially our reoccurring guests. Keep coming back, because we love having you! :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
It was comfortable, and the best was that I enjoyed my pet with me. And staff were all friendly.
Comment from Hotel Management
Aug 30, 2017 by Ramon, Hotel Management
Lovely to read about the great time that you recently had with us, gilbert!! We are glad that you enjoyed our staff and the service that they provide! It would be our pleasure to welcome you back to Shore Club the following time that you are in Miami! :)
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

I love the ShoreClub

Posted Aug 27, 2017
This is my third time staying at the ShoreClub and I absolutely love it.
Comment from Hotel Management
Aug 28, 2017 by Ramon, Hotel Management
It's so great to read that Shore Club is a place that you love coming back to,shannon!! We are thrilled that your third stay here was an absolute great one! We hope to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from NY city

☀️☀️☀️☀️

Posted Aug 25, 2017
Nice hotel but disappointed with the view (none) Waited long for hotel staff to clean room. Close to everything. Exotic decor. Pool, beach steps away. Friendly staff.
Comment from Hotel Management
Aug 26, 2017 by Ramon, Hotel Management
Thank you for the time you took to provide us with your recent experience here at Shore Club, Dale ! Great to read that your overall time here was enjoyable. We apologize that you weren't stoked on the view from your room, and that it took the room attendant longer to clean your room. We are indeed located in a very prime spot, and directly on the beach. We would love to have you as a guest of Shore Club again the following time you visit Miami! Hopefully it's soon! :)
2 out of 5
by A verified traveler from Detroit, Michigan

What Happened Shore Club??!!

Posted Aug 25, 2017
Pros: The Staff! Front desk, the pool servers, and the beach staff.
Cons: The halls need to be updated and cleaned. Very, very shabby. We were very surprised.
Location: Perfect location. Walking distance to everything.
We had no hot water during the whole duration of our stay, which was a Friday-Monday. Friday, we made numerous calls to the front desk and were repeatedly told an engineer would come to check in the situation. No one showed up until the next morning. After he "fixed" it, he told us we would have hot water in 30 minutes. Never happened! The second issue was the lack of housekeeping. On Saturday, a woman knocked on the door to ask if we needed service. We told her "yes". She said okay and that she would be back. When we returned later that day, our room hadn't been touched. So, not only did we return to no hot water, we also returned to a dirty room! After several phone calls to different front desk staff, we finally were able to speak with the MOD who was able to compensate us for our inconvience. He actually was great!
Comment from Hotel Management
Aug 28, 2017 by Ramon, Hotel Management
Good Evening Tracey, We are terribly sorry for the negative experience that you had here at Shore Club, and would like to sincerely apologize for this! We did indeed have a hot water issue in one of the towers, as one of the boilers broke down. We hope that you can understand that incidences like these do happen and they are completely out of our control. It was definitely a challenge for us, and we did the best that we could to deal with this issue. The front desk compensated all of the guests that experienced this issue. The new boiler was installed Thursday (08/17), and everything is working great again and back to normal. It's very rare to read that the housekeeper did not come to tend to you're room. the only reason they would not come to service the room, is if the guest has requested that they did not want this service. I will most definitely share your comments with the Director of Housekeeping, so that they are aware of your feedback. We will make sure that this doesn't happen again moving forward.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Aug 24, 2017
The hotel was excellent and I will come back great job
Comment from Hotel Management
Aug 24, 2017 by Ramon, Hotel Management
Ooo ooo I know this one.... Yes! Yes it is. Happy to be on your mind for the top in Miami, and we look forward to solidifying that spot next time you stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
All good...no complaints. Location was excellent.
Comment from Hotel Management
Aug 24, 2017 by Ramon, Hotel Management
Fantastic review!! So glad that your stay here was such a positive one!! We definitely want you to come back to this prime spot hotel the following time you come to Miami!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Wonderful experience, beautiful hotel! Nice views, beautiful garden and friendly staff.
Comment from Hotel Management
Aug 21, 2017 by Ramon, Hotel Management
Thank you for sharing your fantastic experience with us, and our future guests! We are thrilled to read about the great time that you had here at Shore Club! From the stunning view from your room, the beautiful garden and the great service from our team! We'd love to welcome you back again soon!