Ratings based on 1,753 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Oak Lawn, IL

Posted Aug 20, 2017
The Hotel of South Beach is right in the middle of everything. Once you get on Ocean Drive, you have Wet Willies on the right and Fat Tuesday on the left. The hotel itself was pretty clean. Housekeeping came around twice ( morning and evening) just to make sure you had clean towels and stuff. Room service was also good too and when they give you a time frame of when you should get your food, it's spot on.
Comment from Hotel Management
Aug 20, 2017 by Louis , Hotel Management
Dear Patrice, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorktown, VA

Very satisfied! Really enjoyed our stay!

Posted Aug 19, 2017
We just happened to pick this hotel from the many choices available on Expedia, and we really liked it a lot! All of the staff was friendly. The concierge was very helpful. Everything was kept clean. The location was great for us because we liked walking to the beach and restaurants. The roof top pool and bar was very enjoyable, and we were happy that beach chairs and towels were also provided as a courtesy. Over all, we were very happy with our stay there!
Comment from Hotel Management
Aug 20, 2017 by Louis, Hotel Management
Dear Patrice, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Aug 17, 2017
Great hotel very close to the beach. Employees are the nicest and most helpful people I have ever encountered in any hotel. Thanks , Daniel, Ricardo, Cesear and John!, Cute hotel that is impeccably clean. Also smells great.
Comment from Hotel Management
Aug 20, 2017 by L:ouis, Hotel Management
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the employees
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

A Hidden Gem

Posted Aug 17, 2017
Pros: Personnel, locations, and room.
Cons: Estaurant menu
Location: Beach a block away
Everyone from the desk manager (Daniel) , his assistant and the pool bar tenders were SO friendly and helpful! We would return absolutely. The room and location was also a plus!
Comment from Hotel Management
Aug 20, 2017 by Louis, Hotel Management
Dear Mary, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff
3 out of 5
by A verified traveler

Posted Aug 17, 2017
Ok, nothing special....No breakfast, no fridge in rooms, over price drinks at the bars, And the SLOWEST Elevator in florida
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnetka, CA

Nice hotel very close to the beach and center

Posted Aug 17, 2017
The hotel is very Close to the beach, near center, many restaurant next to it. Really nice bedroom and clean bathroom. Will recommend to everyone.
Comment from Hotel Management
Aug 20, 2017 by Louis, Hotel Management
Dear Kim N Le, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel in Miami Beach really close to the sea

Posted Aug 15, 2017
Very close to the beach, but still quiet environment. Staff is friendly and helpful. Great little Italian coffeeshop in same street (3min walk). Nice pool to start the vacation!
Comment from Hotel Management
Aug 16, 2017 by Louis , Hotel Management
Dear Rob, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff. We are looking forward to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler from ATL

A great stay in South Beach

Posted Aug 12, 2017
Pros: Hotel staff were super friendly and accommodating.
Only a block from the beach, this is a lovely hotel. I received excellent service from the hotel staff throughout my stay. Rooms are very comfortable, neat and modern. The rooftop pool is amazing - wonderful amenities and beautiful views of the ocean.
Comment from Hotel Management
Aug 16, 2017 by Louis, Hotel Management
Dear Kath, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff. thanks
5 out of 5
Recommended
for Couples
by A verified traveler from Northern California, South Bay

Classy vintage hotel with modern touches

Posted Aug 2, 2017
Pros: Staff, location, pool, spaciousness of rooms.
Cons: Explain to guests staying in 2nd bldg better during intial tour how to get into bldg because plastic sleeve over keyed access is easy to miss.
Location: Close to beaches, shopping, eateries, car rental for all day trek to Florida Keys though pricey and has inventory problems, many Citibike stations...
Stayed here for anniversary with my boyfriend for 4 nights, Sun-Thurs in the King Atelier room; partial "ocean view" is a stretch but is super spacious and very carefully laid out space plan for function. Staff, rooftop pool with nice music, and location are great without being noisy in the heart of the action. Gets crazy on weekends with drunk party goers on Ocean Drive. Lobby staff monitors visitors so no riff raff sneaking in hotel & pool and ruining ambiance for guests despite keyed access. Theres 2 adjacent buildings that makeup the hotel, we were placed in 2nd bldg on Ocean Drive side which makes slight inconvenience for getting to pool but minor issue. Hotel staff were accommodating, diligent, friendly, and professional from early check-in to holding our bags due to later flight after check-out. Note booking only includes chair/towel on beach and not the umbrella, which is eXtra $20. Only thing that marred our experience was awful beach rental crew, unaffiliated with hotel. Guy gave us towels that had stains all over and promised it had been properly laundered, I was short a towel because tiny towel he gave me barely covered half my chaise, as he was eating chicken wings the whole time and asking me to grab the towel from his arms because he himself said he didn't want to get grease on the already stained towel. Girls who ran the rental booths were no better, unprofessional with their language & communication. Nice soaps!
Comment from Hotel Management
Aug 12, 2017 by Louis , Hotel Management
Dear Tan, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the other building. I will address it to my team so they can do a better job in explain to our guest. We are pleased to have you as our guest and we are looking forward to see you again. Thanks for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Classic vintage hotel with modern amenities

Posted Aug 1, 2017
My boyfriend and I celebrated our anniversary here. Best features are staff, location and rooftop heated pool with views. Staff monitored traffic coming in/out of building on Ocean Dr side, which can get crazy on weekends with drunk partygoers trying to sneak in. Main building entrance is on 8th St side, so slight inconvenience to get to rooftop pool from second building but it wasn't a problem since 2 buildings were adjacent and staff gave us tour of facility first with keyed access. Main building seems to be well monitored too, since there wasn't riftraft at rooftop pool the 4 nights we stayed. Front desk, bar and rooftop staff were very professional and accommodating; early check-in & luggage holding before our later flight. Worse part was the beach chair rental staff, not affiliated with hotel, which was only thing that marred the experience. The hotel booking only covers chair & towel, but not umbrella, which they wanted extra $20 for. We wanted to get a tan so skipped the umbrella but the sun is pretty intense. The guy ran out of towels and gave us two towels that he promised were laundered but had stains all over, then he had us grab the towels from his arm because he didn't want to touch his hands on the towels he claims, as he was eating fried chicken in front of us the whole time, so unprofessional. The gals in the booth coldly told everyone that they should form a line on one side when it started getting busy, as if to blame everyone, though there was no signage...
Comment from Hotel Management
Aug 20, 2017 by Louis, Hotel Management
Dear Tan, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff. We are looking forward to see you again