Ratings based on 1,456 Verified Reviews

3.4 out of 5
72% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
Had 2 rooms. Rooms were small but ok. Rooms were clean, but 1 room had a musty smell. It was the week after the hurricane went through, so maybe the room had gotten wet. Overall the stay was good. The drinks were good and the food was good. Would stay there again.
2 out of 5
by A verified traveler

Posted Sep 9, 2017
Very outdated room. Unexpected fees that were not made clearer on Expedia Would not recommend
Comment from Hotel Management
Sep 17, 2017 by Volha, Hotel Management
Dear Hotel Guest, Thank you for staying at the Penguin Hotel and leaving a review. Please accept our sincerest apologies as not everything went well. We would like to have another chance to welcome you and turn your expectations around. All hotel policies and fees are available on Expedia website prior you make a reservation. Thank you again for your time, and we appreciate the opportunity to have served you, Kind regards
2 out of 5
by A verified traveler

Mini review

Posted Aug 24, 2017
Not saying is bas but I won't come back Unfortunately. The condition. Of the room was not the best, the walls are kinda tearing down in the bottom. The sheets had a weird smell. Other than that the beach was amazing!
Comment from Hotel Management
Aug 26, 2017 by Volha, Hotel Management
Dear Hotel Guest, We would like to take a moment to thank you for your guest feedback regarding your stay with us at the Penguin Hotel. We always take our guests feedback seriously and utilize it to improve our guest satisfaction. On behalf of the entire Penguin team, we would like to share our sincere apologies that our property did not meet your expectations. Your comments will be reviewed to improve future stays Thank you again for your time and for the opportunity to serve. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from long beach Calif

Close to beach, breakfast was great

Posted Aug 23, 2017
Early check in. Received a room that was in the back by alley. Hotel staff found room for us that was better Would Stay again Reasonable price for late booking
Comment from Hotel Management
Aug 24, 2017 by Volha, Hotel Management
Dear Hotel Guest, Thank you for choosing and recommending the Penguin Hotel. We are happy to hear that you had an overall good experience. It was a true pleasure to host you, and we look forward to seeing you again. Kind regards
1 out of 5
by A verified traveler from Orlando, Fl

Close to the beach.

Posted Aug 23, 2017
At the time I booked the room I didn't realize until I got there that they had given me a room that was probably converted from a storage room to a room next to the kitchen. Very uncomfortable to hear the noises from the kitchen and staff.
Comment from Hotel Management
Sep 23, 2017 by Volha, Hotel Management
Dear Jeannette, Thank you for choosing the Penguin Hotel and leaving a review. We are terribly sorry that you did not like your room. We always encourage our guests to bring any issues to our attention during their visit to allow our team the opportunity to address any concerns right away. Thank you again for your time, we truly appreciate the opportunity to have served you! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

everything about this hotel is great.

Posted Aug 20, 2017
Pros: everything. location, staff, room, food.
Cons: nothing.
Location: it's located right in the middle of South beach one block from the ocean. perfect.
This hotel is a gem. an amazing experience. The room was great, breakfast was amazing. Complimentary drinks amazing.
Comment from Hotel Management
Aug 20, 2017 by Volha, Hotel Management
Dear Michael, Thank you for choosing and recommending the Penguin Hotel here on Expedia community. We are delighted to hear that you had an amazing experience, liked the room, the location and the ambience. Your kind comments are greatly appreciated. It was a true pleasure to host you, and we look forward to seeing you again. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Close To The Beach

Posted Aug 19, 2017
Once you arrive get ready to pay a $250 deductible it's in the fine print so don't miss it. The hotel room was really clean but the manager was very sarcastic when I asked to speak to him because I was unaware I would have to pay a deposit. I was only informed about the reservation fee I would have to cover upon arrival. Other than that the AC pumps great and the bathroom is really nice & clean. No microwave and false advertisement because there is no access to the roof top unless you live on the top floor. Nice hotel and servers. Free cocktails, beach towels access & bottled water during your stay. wifi sucks!
Comment from Hotel Management
Aug 21, 2017 by Volha, Hotel Management
Dear Hotel Guest, Thank you for choosing the Penguin Hotel, and leaving a review here on Expedia community. We are happy to hear that you liked the location, the AC and the bathroom. Please accept our apologies for the inconvenience caused with the Internet. Our dedicated maintenance department will take a look into the issue today. Also we are terribly sorry that you found Expedia online picture showing a terrace with an ocean view misleading. Please be informed that it is stated on same picture on the bottom left that it is a guest room. Thank you again for your time and the opportunity to serve, and we look forward to seeing you again. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Lovely Art Deco hotel in perfect location

Posted Aug 15, 2017
We loved that the hotel is comparably small with a very relaxed vibe... lovely breakfast included and great choices to add at extra charge. The rooms were nice and also super quiet at night. Very close access to the beautiful beach! I will be back in September for a long weekend!
Comment from Hotel Management
Aug 16, 2017 by Volha, Hotel Management
Dear Susanne, Thank you for choosing the Penguin Hotel, and taking the time to share some comments here on Expedia community. We are happy to hear that you had a good experience, liked your room, breakfast and the central location. It was a true pleasure to host you, and we look forward to seeing you back in September. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the beach!

Posted Jul 10, 2017
Pics were a little misleading. Very small rooms but the good thing is hotel was right in front of beach!
Comment from Hotel Management
Jul 11, 2017 by Volha, Hotel Management
Dear Hotel Guest, Thank you for choosing the Penguin Hotel, and taking the time to write a review. We are happy to hear that you had an overall good experience and enjoyed our central location. We are terribly sorry that you found online pictures misleading. We hope you give us another chance in the future to turn your expectations around. Thank you again for your time and the opportunity to serve. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Room. Great Location. Terrible Staff.

Posted Jul 8, 2017
Pros: Cleanliness and great location! Plenty of towels.
Cons: Waiter and front-desk clerk's attitude.
Location: Beach, restaurants, shops.
The room was superb: Extremely clean with a great mattress and a view of the ocean. Frankly, one of the best hotel rooms I have ever stayed in for that rate. The wooden floors add to the feeling of cleanliness, rather than the typical carpet you see in hotel rooms and who knows what's on those things. The location is also great if you're into the beach because it's literally across the street from the sand! Unfortunately, the front desk staff guy was sarcastic because my flight was delayed (isn't that normal?) and I showed up at 2:30 a.m. to check in and somehow that irritated him. Really? Then why would a hotel even put you there if you're annoyed by my showing up at 2 in the morning? Then on the day I checked out, I decided to eat breakfast there. Being vegan, most hotels don't offer much in terms of a "full" breakfast, so I asked just for a plate of fruit and juice. The waiter rolled his eyes like he thought that was a dumb idea. Dude, you work on tips, right? And it took forever for him to even get around to asking me for my order. None of the waiters seemed to care to make eye contact. Thankfully, my stay there ended on a pleasant note because another waiter who was just as busy as the other waiters graciously helped me bring my suitcases down the front steps of the hotel so I could catch my Lyft ride. I tipped him for his kindness.
Comment from Hotel Management
Jul 11, 2017 by Volha, Hotel Management
Dear Julie, Thank you for choosing the Penguin Hotel, and taking the time to write a review. We are happy to hear that enjoyed the room and the location. Please accept our sincerest apologies for the experience you encountered during the check-in process and the breakfast time as it is not our typical service culture or what we are known for. We will share your comments with the team so we may improve the service level to our guests. Thank you again for having chosen the Penguin Hotel, we truly appreciate the opportunity to have served you! Kind regards