Ratings based on 196 Verified Reviews

4.7 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by carlton

Posted May 20, 2017 on Hotels
Very Quiet! The room was very nice. It had a full kitchen, dining/living room, bar area, 2 balconies w/ great views, multiple tvs w/ apps, multiple bathrooms w/ an amazing soaking tub and large stand alone shower. Only one other room on the floor I stayed on. Free rides to areas within 6 miles of the hotel up to 9 pm. Free bikes to use. Free sunscreen and water at the pool area. Chairs, umbrellas and towels are provided at the pool/beach. The food at the restaurant was good and the bartender was very friendly. Lots of high end shopping in the area. The only negative it's on the opposite end of South Beach so it takes a while to get there especially w/ traffic. But great value for the money and I will definitely stay there again.
5 out of 5
by Thomas

This traveler left a rating score only Posted May 1, 2017 on Hotels
5 out of 5
by Marcel

This traveler left a rating score only Posted May 1, 2017 on Hotels
5 out of 5
by Roger

Great stay but needs a little update

Posted May 1, 2017 on Hotels
Everything was great. Only flaw was no on-demand tv. Really annoying to hang in the room and want to watch something and have to go back in time. No Netflix, no on-demand, nothing. Overall, loved the hotel. Hope they fix this flaw.
3 out of 5
by roy

not what we expected

Posted May 1, 2017 on Hotels
even though this property was branded as a Ritz carlton hotel it was in no way the standard we expect from a top Brand.The suite was top class but was in fact a condo.what they have done is taken an apartment building and called it a Ritz carlton hotel.The only restaurant that doubles as a bar is very small and has very poor service as well as being over priced especially the breakfast.It is also located futher from the Bal harbour Mall that we were led to understand.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by Ibrahim a

This traveler left a rating score only Posted Feb 19, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Feb 13, 2017 on Hotels
Great service and beautiful atmosphere. Room was amazing and spa was just decent.
5 out of 5
by Patricia

Lovely place, clean and great location

Posted Jan 8, 2017 on Hotels
I got an upgrade, so my room was a one bedroom big apartment!. loved it.
2 out of 5
by A verified traveler

Staff feels over the top. Guest is the employee...

Posted Nov 28, 2016 on Hotels
Very bad staff. Manager never showed up. The security looked at me despisingly. WILL NEVER EVER PUT A FOOT ON THAT PLACE. Hope to never see those ungrateful pigs.