Ratings based on 547 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Aug 5, 2017 on Hotels
Need some updates with cosmetics and paint...otherwise was nice
1 out of 5
by Mike

Some highlight

Posted Jul 29, 2017 on Hotels
Very disappointed, we booked this as the end of our anniversary trip to be a "highlight" of our trip unfortunately it was the complete opposite of a highlight. For starters we were about to get into the jacuzzi on the rooftop as I was filling it with water it was not very clean it had the cover on it when we got there I thought supposedly it had been clean I started seeing little pieces of what seemed to be just garbage/debris come to find out it was pieces of broken glass fortunately we caught it before we entered the jacuzzi and not sliced our foot open or worst, they did clean it up but still a inconvenience, secondly I jumped in the shower and within 3-4 minutes the entire shower was flooded there was water all throughout the bathroom and into the actual bedroom we called the front desk they said they would send someone up right away we waited for about 30-45 min no one came so we just placed all the towels we had and tried to stop the water from spreading, we then took off for dinner not sure exactly when they came up and "fixed" the situation but they didn't clean up the water or pickup the towels we had set for the water to be contained left us with no towels so we once again called the front desk. Than we ran out of toilet paper, they don't keep extras toilet paper in the room?! Once again we had to call the front desk, overall in my opinion when you are paying a premium price I expect to be 100% satisfied, that was not the case, would not recommend at all.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 17, 2017 on Hotels
5 out of 5
by Ashley

This traveler left a rating score only Posted Jul 11, 2017 on Hotels
5 out of 5
by ronald

This traveler left a rating score only Posted Jun 5, 2017 on Hotels
5 out of 5
by sandeep

This traveler left a rating score only Posted May 24, 2017 on Hotels
5 out of 5
by Kendra from Michigan

Amazing hotel in perfect location

Posted Apr 7, 2017 on Hotels
This hotel is great. We have stayed in various hotels on South Beach and we love X Ocean. This will be where we stay from now on. Amazing and friendly staff, awesome location and beautiful rooms. Reasonable resort fees and great perks like free drinks and beach stuff. Overall great! Hate we waited so long to stay here.
4 out of 5
by Sean

Great Staff

Posted Apr 5, 2017 on Hotels
Took a short trip with my wife and 7 year old son. Excellent staff, big smiles and very helpful. Clean throughout, loved the shower!. Location was excellent, fun, but not too loud. Umbrella and chair set up at the beach was excellent. Hard to find a fun place on SB that is also acceptable for children, this hotel is the best we have found so far in that regard. We will be back in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 22, 2017 on Hotels
4 out of 5
by Mohammed

This traveler left a rating score only Posted Mar 13, 2017 on Hotels