Ratings based on 915 Verified Reviews

4.4 out of 5
83% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

great hotel

Posted May 24, 2017
Nice hotel, clean and friendly. Staff excellent and food choices are great for healthy eating.
Comment from Hotel Management
May 24, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you for taking the time to share your kind feedback with us of your stay at the 1 Hotel South Beach! We are delighted to learn you had such an excellent experience with us and enjoyed the hotel during your stay. Looking forward to welcome you back to our oasis soon! Kind regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler

5 star

Posted May 17, 2017
Flawless 5 star all the way ....top 3 hotels in all of south beach
Comment from Hotel Management
May 18, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you for your gracious comments of your stay at 1 Hotel South Beach. We take great pride in our hotel and strive to deliver a first-class guest experiences and exceed guest expectations. Looking forward to welcome you back to 1 Hotel South beach again! Warm regards, 1 Hotel South Beach Management
2 out of 5
by A verified traveler

Hate to say it...Poor service.

Posted May 16, 2017
Pros: Very beautiful and an tranquil decor
Cons: Service, front desk staff, beach staff
Service is the key to any luxury hotel. When having voiced concerns to hotel staff, I was met with a lack of care and zero follow up about any issue or request which is unacceptable. Hotel staff, specifically beach staff (with the exception of Billy-he was genuine and went above his job to make guests happy) were very tacky always asking for extra tips and also reviews on trip advisor. Beach staff and front desk staff were not genuine with their service and came across as very bad actors and jaded employees. I have never written a review but maybe publicly this hotel will listen to their guests concerns. On a positive note- facility is extremely beautiful and tranquil.
Comment from Hotel Management
May 18, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you very much for sharing your feedback of your experience at 1 Hotel South Beach. We sincerely regret that you had this experience and apologize for your inconveniences. Whilst we can assure you that any neglect experienced in this instance would have been as a result of thoughtlessness rather than intent, please be assured, the issues raised have been addressed and appropriate action taken to prevent any guests being similarly inconvenienced in the future. On a more positive note, we were pleased to learn that you enjoyed every other aspect of your stay with us. Therefore, we hope that you will not judge us solely on the basis of this particular experience. We are grateful for your support and do hope we may have the pleasure of your company at the 1 Hotel South Beach in the future. Best regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
Amazing hotel and the staff is very friendly and welcoming, worth every penny! Will definitely come back again.
Comment from Hotel Management
May 10, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you for sharing your review of your recent stay at 1 Hotel South Beach. We are happy to read that you enjoyed your time with us. Our goal is to provide our guests with a memorable and enjoyable experiences. We strive to meet and exceed our guests’ expectations, from start to finish and we are truthfully pleased we have met your expectations in this regard. Looking forward welcoming you back to our oasis soon! Kind regards, 1 Hotel South Beach Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the weekend

Posted May 10, 2017
Great experience during my stay. I would recommend to come back next time to this hotel
Comment from Hotel Management
May 10, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you for sharing your feedback of your recent stay at 1 Hotel South Beach. We are thrilled to read you enjoyed your time with us. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truthfully pleased we have met your expectations in this regard. We thank you for recommending 1 Hotel South Beach and look forward to welcome you back soon. Kind regards, 1 Hotel South Beach Management
2 out of 5
by A verified traveler from Grand Rapids, MI

Pretty on the outside

Posted May 10, 2017
Pros: The room is very beautiful and nicely decorated.
Cons: The service and the cost of the food and drinks
The hotel is beyond beautiful, but beauty doesn't mean great experience! If you stay here and eat or drink on site it is very expensive. Our breakfast for one morning was over 100 for a buffet. The service at the pool was subpar. The second day no one asked if we needed anything and we had to look for a waiter to order lunch. A place like this you expect top notch service. They add in 21% tip weather the service is good or not.
Comment from Hotel Management
May 10, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you for sharing your comments of your stay at 1 Hotel South Beach. It is a pleasure to read that you were fond of the beauty of our hotel and its design. We take great pride in our hotel and strive to deliver a first-class guest experiences and exceed guest expectations. We are very sorry that we did not provide you with a seamless stay. Your advocacy is truly valued and appreciated. We are looking forward welcoming you back soon! Kind regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Outstanding hotel and oustanding experience. Would absolutely recommend to others and have done so
Comment from Hotel Management
May 3, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Your kind comments are greatly appreciated. We were absolutely thrilled by the fact that you had an outstanding experience with us at the 1 Hotel South Beach. We are looking forward welcoming you soon again! Warmest regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Great, health, green conscious hotel with sophistication and class
Comment from Hotel Management
May 3, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you very much for your feedback, it is highly appreciated. We are looking forward welcoming you back to 1 Hotel South Beach. Best regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
We really enjoyed our stay. We had made reservations for king bed but ended up changing it to a double, without any trouble!
Comment from Hotel Management
May 2, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, We are delighted to read that you enjoyed your stay with us and had a wonderful time at our hotel. Thank you very much for your feedback. We are looking forward welcoming you back in the near future. Warmest regards, 1 Hotel South Beach Management
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Outstanding stay

Posted Apr 13, 2017
I have stayed in luxurious hotels before but this one in particular it's luxurious in a different way, it's eco friendly in all ways and full of innovative ideas. We are for sure coming back. Super comfortable and amazing service.
Comment from Hotel Management
May 2, 2017 by 1 Hotel South Beach, Hotel Management
Dear 1 Hotel Guest, Thank you for sharing your feedback of your recent stay at 1 Hotel South Beach. Our 1 hotel aim is to exceed guest satisfaction and provide each guest with a warm comfortable service. We are more than happy to read that you had an outstanding stay with us. We are very excited to welcome you back soon at the 1 Hotel South Beach. Warmest regards, 1 Hotel South Beach Management