Best service & best staff ever !
Posted Sep 9, 2016
The service from the minute you arrive to the moment you leave is beyond amazing, all the staff is simply the best I have experienced, the building is old so my first room was impossible to rest because of the noise from the elevators, they moved us to a different room which was very quiet, since it is an old building the ceilings are low so is the shower head, no air extractors in the bathroom, and some other details of the rooms don't match the 5 star service and what you see in the lobby, pool and beach are great, no sauna apparently they are remodeling, food at the restaurants was so so but at least they have plenty of healthy options, organic, etc., they have a Tesla which will take you around for free which I find amazing if you can get it they are busy most of the time, the concept and the service are 6 stars, if you are looking for a 5 star room all the way perhaps the W is a better option or Faena.
Comment from Hotel Management
Sep 12, 2016 by 1 Hotel South Beach Management, Hotel Management
Dear AZ, thank you for sharing your feedback of your recent stay at 1 Hotel South Beach. Your advocacy of us is truly valued and appreciated.We always strive to meet and exceed the guests expectations, therefore please accept our sincerest apologies for the frustration you experienced during your stay. Hope we can welcome you back to our oasis soon! Kind regards, 1 Hotel South Beach Management