Hip and Happening
Posted Mar 17, 2017
Very cool hotel. Definitely geared to the Millennials, but still make us old folks very comfortable. We had our flight to Boston canceled so we spent two nights here in Miami while the storm passed. It was a great spot and we would definitely go back. The front desk, pool and beach staff, and lobby staff were all great. They upgraded our room to a suite which was spacious and beautiful. The entire hotel is eco friendly with everything made from recycled and reclaimed materials. Our only complaint was the restaurant Beachcraft. The food was just so so. I ordered a spaghetti dish that came in one huge clump. Overdone and pasty. I never send food back, but this time I did and received basically the same thing. The manager was very accommodating, but they just could not get it right. My Octopus appetizer was OK, but also very dry. I would give them another chance if we go back.
Comment from Hotel Management
Mar 17, 2017 by 1, Hotel Management
Dear 1 Hotel Guest, Thank you for your kind compliments and feedback of your stay at 1 Hotel South Beach. We are very pleased to learn you had an excellent experience with us. Thank you for your generous comments on our attentive team. We pride ourselves on the culture we have created and the ability of our team members to create the most inspiring hotel experience and we are truly sorry about the service and quality of food you have experience. We are delighted you will give us the second chance to show an excellent service. Your advocacy of us is truly valued and appreciated. Best regards, 1 Hotel South Beach Management