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Great place and super centric. The only thing that bothered us, was that we were given a room next or near the staff area and between 11 PM/4 AM they had we imagine breaks and would speak/laugh super loud and woke us
This was comfortable and totally convenient. The shopping plaza across the st has everything you could possibly want. The staff are friendly, and I love the in house bar and snack cafe
The Beds are not Queen side. They are to small. No even Full side bed.
Nallely
Stayed 1 night in Feb 2024
10/10 Excellent
Kanica
Feb 14, 2024
Kanica
Stayed 7 nights in Jan 2024
4/10 Poor
Lakijsha
Traveled with family
Feb 13, 2024
Disliked: Property conditions & facilities
The staff was pretty friendly, however the walls of the room are pretty thin, you can hear the noises from outside and the slamming of other room doors. The airco in our room also made a lot of noise which is annoying if your looking for a good nights rest. The shuttle service to the airport was not available which was one of the main reasons why I booked this hotel. I would not stay there again.
Check in seemed unorganized. I was told late checkout wasn’t an option even though somebody was at the front desk getting late check out. I wasn’t even offered options to pay for late check out. She just said no and that was it. We were even bothered to leave the room before check out. Cleaning lady came before check out time so we felt rushed. I paid good money and it was not really worth it.
Had to bring my own trash bags as soon as I got my room didn’t get room service for 3 days and u had to ask them to do it . I vacuumed my own room with there vacuum, coffee is gross . $10 wine from Walmart is $30 there . Pool is cold and dirty . While it’s 78 degrees out side . You can use as many credit cards as you want but can’t use cash . But I called ahead of time due to the fact that my debit card was stolen back in November and that my debt card might not be in the mail by then due to the holidays as I called and asked if they took cash and they said yes. Many employees went and parked in the handicap parking not being handicap at all with no sticker alap. and my husband is handicap and we had to walk many times very far away . Definitely needs some work done about these issues
I reserved a double and we arrived in the room it was a king. The front desk quickly fixed the mistake without any issues. Everything else went smoothly and the room was clean and comfortable.
It was very cute ...modern but unorganized had a room without mini fridge then waited on maintenance had to call follow up twice. They have me new room that had a welcome letter for someone else. Lots of noise on my floor. Didn't bother to call they seem lacking skills to adjucate guest needs. Area traffic horrible.
Julissa
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 22, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are valuable to us as they provide insight into areas where we can improve our services.
The hotel staff is friendly and helpful. The hotel was clean, although when we arrived they were cleaning up a water leak on the floor we were on. It did not impact our room, but the carpet outside the elevator was very wet.
We have stayed twice duirng visit to Univ. of Miami.
Jamie
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 19, 2023
Dear Jamie, Thank you for choosing our property, we take pride on the location that we have. Next time you are planning to visit Miami do not hesitate to contact us directly. Will be happy to take care of you.
Dear Shannan, Thank you for taking the time to review us! Hope to see you again next time you are visiting Miami.
6/10 Okay
Bruno
Dec 4, 2023
Bruno
Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 29, 2023
Dear Bruno, Thank you so much for taking the time to review us. Your feedback is invaluable to us as it helps us improve and be able to met all your expectations next time you are visiting us.
10/10 Excellent
Greter
Dec 1, 2023
Liked: Cleanliness, staff & service
Greter
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 19, 2023
Dear Greter, Thank you for taking the time to review us!
Great rate and found out it was because renovations are underway. Our room was very nice but the hallway was not very clean. Lobby was nice with a bar and a typical little Latin cafe. Pool area was nice. You can’t beat the Dadeland location.
Christopher
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 27, 2023
Dear Christopher, Thank you for taking the time to share your feedback, it's truly invaluable to us as we take your words seriously and make efforts to make it better not only for you but, for all of our guests. We hope to see you again next time you are visiting Miami.
Had a great stay. The staff were friendly and helpful. Liked the workout room and also places right across the street for dining.
Marlin
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 21, 2023
Dear Marlin, Thank you for choosing us and for taking the time to review us. We are so glad you liked our facilities and our services. Your words have been shared with our team, we cannot wait to host you next time you are in Miami Dadeland.
6/10 Okay
Kai Yin Kevin
Business traveler
Nov 16, 2023
Kai Yin Kevin
Stayed 3 nights in Nov 2023
Response from Valentina - Guest Services on Nov 18, 2023
Dear Kai Yin Kevin, Thank you for sharing your feedback with us. We hope to see you soon.
The place is nice, looks new, well decorated, nice little bar/restaurant. The staff is not customer service oriented. One day was one thing the next day another.
Shuttle starts at 7 one day the next day they said at 9. Order breakfast at front desk then order breakfast at the breakfast window.
Glomarie
Stayed 2 nights in Nov 2023
Response from Valentina - Guest Services on Nov 16, 2023
Dear Glomarie, Thank you for taking the time to review us online and for staying with us. Our most sincere apologies for the miscommunication and wrong information given to you, we will use your comment as a training opportunity to our staff.
6/10 Okay
Beth
Business traveler
Nov 15, 2023
Liked: Staff & service
Congested area but convenient. Staff friendly.
Beth
Stayed 5 nights in Nov 2023
Response from Valentina - Guest Services on Nov 16, 2023
Dear Beth, Thank you for choosing us and for your kind words. Your feedback is invaluable to us and we will take the proper measures to prevent this from happening again.