Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
60% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Perfect for me, family merely steps away!

Posted Nov 23, 2016
Adult grandson and I stayed on same room, and with toilet, vanity and clear glass shower, we were unable to get ready at the same time.
4 out of 5
by A verified traveler

Posted Nov 13, 2016
Pros: Good location
Cons: Rooms could be larger.
Location: Shopping nearby. Guitar Center, Dadeland Mall
Adequate for singles or couples with no kids. Good location.
2 out of 5
by A verified traveler from Miami, Stati Uniti d'America

Disappointed repeat guest.

Posted Oct 26, 2016
Pros: Always the location.
Cons: See above
I have been staying at this hotel from when it was the Indigo Hotel, then Miami Dadeland and now ALoft. This was my first time and I was disappointed mainly with the service. The following is my experience: -check in was slow and it was just me with 2 fr. desk girls -as I opened the room door there were soiled towels on the floor so I showed the recep and asked for a room change -2nd room had no toilet paper and the coffee machine didn't work so I had to go back to fr. desk. When I was speaking to them another guest came up and started speaking with them... they did not finish with me but instead stopped to chat with them -the hot water was only tepid for my showers but I did not want to go back to the fr. desk or change rooms for a third time -there was a green promo in the room offering $5 off for every night that you don't use housekeeping service. I never do so I thought how wonderful. I never received it for my 2 nights. -I did not receive my bill the night before to do early check out even though I did not incur any expenses -I did not receive any receipt upon checking out -it was nice to see the older gentleman who used to manage the restaurant and the older woman who received a package for me was lovely and efficient -unfortunately the two young ladies who checked me in seemed like trainees because they never apologized for the inconvenience and I felt as if I was distracting them. When I passed the ft. desk numerous time throughout my stay, the other receptionists i
2 out of 5
by A verified traveler from US

Hotel staff was amazing but the rooms not happy.

Posted Oct 18, 2016
Pros: The staff
Cons: The rooms smelled and the plumbing I couldn't even shower without the water backing up.
Older hotel needs to be renovated and the plumbing is horrible. Hotel staff was the best .
3 out of 5
by A verified traveler from USA

Posted Oct 17, 2016
Pros: Very friendly staff; easily accessed, convenient location; ample parking. Cons: This is the least Aloft-like Aloft I've ever stayed in. It's very recently refurbished under that brand yet is still a bit worn around the edges (chipped furnishings, unkempt parking lot, window unit A/C that struggles to keep up with South Florida humidity). Room was very clean upon arrival but housekeeping was apparently unavailable after I left my room the next day at 10:00a and removed the Do Not Disturb sign. It was unexpectedly disappointing to return early evening to an unmade room. (I'd have been happy to meet a deadline if I'd just been made aware of it.) Even more disappointing was being downgraded from the King room I'd reserved and prepaid 6 months in advance. Employees changed my confirmed King room as I stood in front of them at check-in, but didn't bother to explain the difference beyond moving one floor to another. Again, just not the quality of service I've come to expect from Aloft.