Spend a little extra & go elsewhere!!
Posted Sep 21, 2016
Upon check-in, our room was STILL in the process of being cleaned! AC was PATHETIC......had it set on 50 & hallway was cooler! Called maintenance, & no one came. Called again an HOUR later, & someone came up. That didn't help. So the next day, we asked for a new room....it was a floor lower & the "ocean view" was ONLY if you were peeking between the palm trees!!! And we paid MORE for an ocean view room! The AC in that room was SLIGHTLY better, but FAR from working properly! The ONLY place we could truly cool off was in the car! The entire hotel is quite old & run down. The paint on the frame around our door was so old & cracked I could've peeled it off with my bare hands!
We asked about late check out the night before we were leaving, & were told that no one could tell us if the room was available until THAT MORNING! When we tried, REPEATEDLY, to call the front desk, we just got a busy signal. So we actually had to call from our cell phone to get someone to answer the phone! Apparently, during check-out time, the phone is taken off the hook?? We paid for a late check out, then housekeeping was knocking on the door. When we tried to explain that we were leaving later, she didn't understand because she spoke NO English! So then a SECOND housekeeper came later, knocking on our door, asking if we were leaving!
Parking is $32/day, but ONLY if they have an available space!!! Some of the outlets didn't work, & the lock on the balcony door was broken.