Ratings based on 4,233 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
excellent hotel the view of the bay and hotel restaurant was very nice
Comment from Hotel Management
Jun 3, 2017 by Front Desk, Hotel Management
Muchas gracias por sus comentarios acerca de su estancia! Esperamos volver a verte pronto
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Nice view of Biscayne Bay.

Posted May 24, 2017
Pros: Having my coffee poolside over looking Biscayne Bay.
Cons: Would be nice to have shuttle service to South beach and Bay Market form the hotel.
Location: Location is great only 30min to 1hr from most attractions.
Staff and service was great. Enjoyed my stay will be back.
Comment from Hotel Management
May 28, 2017 by Claudia, Hotel Management
Thank you for your feedback regarding Best Western on the Bay Inn and Marina. We hope to welcome you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

Nice Hotel

Posted May 24, 2017
I highly recommend this hotel. It's close to the beach and the Presidente Supermarket. If you are willing to shop....no worries. There is a small plaza where you can do your shopping only 5 mins away. :)
Comment from Hotel Management
May 28, 2017 by Claudia, Hotel Management
Thank you so much Jenny for your five star review!! We hope to welcome you again in the near future!
3 out of 5
by A verified traveler from Arkansas

not bad

Posted May 21, 2017
Hotel is in nice area but a bit cramped (tiny room) and out of date.
Comment from Hotel Management
May 23, 2017 by Front Desk, Hotel Management
Thank you so much for your review! We truly appreciate the feedback from our guest and we hope you come visit us again in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Very nice hotel. Very clean, recently remodeled rooms. The restaurant was a bonus with lively views and great food.
Comment from Hotel Management
May 23, 2017 by Front Desk, Hotel Management
Thank you so much for your review! We truly appreciate the feedback from our guest and we hope you come visit us again in the near future
3 out of 5
by A verified traveler from Iowa

Okay hotel

Posted May 16, 2017
Hotel was still under construction during our visit so it was messy and loud. We didn't spend a lot of time other than showering and sleeping here so it wasn't to bothersome. Room was clean and housekeeping did a great job keeping it that way during our stay. There is NO complimentary breakfast like the listing and even the website say which was really disappointing. They had a breakfast option in the west building but it was $16 per person. We decided to eat elsewhere instead of eating at the hotel. Parking was very limited with all the construction happening and was $10 day which we weren't expecting, We feel that should be included in your hotel room fee instead of being extra. Hotel was okay but not what a Best Western in the midwest is like.
Comment from Hotel Management
May 18, 2017 by Front Desk, Hotel Management
Thank you so much for your feedback regarding your stay. We are sorry that we fail to meet your expectations and we would like to apologize for the inconvenience and hope you give us a chance in the near future
5 out of 5
Recommended
for Families
by A verified traveler from conn

Nice hotel. Close to beaches

Posted May 13, 2017
Pros: Nice pool
Cons: We came during remodel. Gym was not open
Location: Beaches
Good experience. Shucker is a good restaurant clean room
Comment from Hotel Management
May 16, 2017 by Front Desk, Hotel Management
Thank you for your 5 star review!! We hope to have the pleasure of you visiting again soon! Safe travels
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Pleasant

Posted May 10, 2017
Pros: Clean
Cons: Add a club
It was very relaxing, nice staff. Nice restaurant and the food was good.
Comment from Hotel Management
May 11, 2017 by Front Desk, Hotel Management
Thank you so much for your 5 star review!! We hope to see you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Surprising!

Posted May 1, 2017
Pros: The view.
Location: There were some places that was walking distance. Great places to eat and shop close by!
The hotel was a lot cleaner than I expected. The view was breathtaking and the little restaurant was so very convenient. Would definitely stay here again!
Comment from Hotel Management
May 4, 2017 by Front Desk, Hotel Management
Thank you so much for your 5 star review!! We hope to see you again in the near future!
2 out of 5
by A verified traveler

Hotel

Posted Apr 27, 2017
We stayed one night and then cancelled our reservation. It was very dated and not too clean. Staff was great though
Comment from Hotel Management
Apr 30, 2017 by Front Desk, Hotel Management
Thank you so much for your review! We appreciate you taking your time to let us know about your stay. We hope to see you again in the near future!