Ratings based on 272 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean!!

Posted Jun 27, 2017
Hotel was as described. Nice, clean, and nice breakfast in the morning. Near shopping, I would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Very nice, clean, and secure

Posted Jun 3, 2017
Nice big room very comfy bed very clean and kept location the full breakfast was also good and the staff was very courteous recommend this place to anyone
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Clean hotel, close to restaurants, shopping, etc.

Posted May 16, 2017
Pros: It was close to area shopping and restaurants.
Location: Busy location, shopping, restaurants, movie theater.
Nice clean hotel, enjoyed the breakfast. Staff was nice and friendly.
Comment from Hotel Management
May 19, 2017 by GMBWK, Hotel Management
Thank you for staying with us!
4 out of 5
by Marco

Very good

Posted Mar 28, 2017 on Hotels
Very good I give them 4 stars
4 out of 5
by john

Posted Mar 26, 2017 on Hotels
Very comfy
2 out of 5
by Raul

Posted Mar 14, 2017 on Hotels
Very unfriendly and unprofessional service at the front desk, when I requested a later check out because my daughter was sick. The maids kept knocking at the door, since 7:30 am, even with the sign on the door, not to disturb.
Comment from Hotel Management
Mar 22, 2017
Dear Raul, Thank you for sharing your comments with me. We are sorry to hear your daughter was not feeling well. We do our best to accommodate our guests late check out request subject to availability. Unfortunately, due to our occupancy we were not able to comply with your request in order to assure that rooms would be readily available for our guests arriving on Sunday. On another note, I am concerned with my staff knocking on your door so early in the morning. Our housekeeping department does not start servicing the rooms until after 9:30am. This is a matter that I will definitely look into. Please note that we take these comments seriously and will use your feedback as a training tool to better empathize with requests like this. We hope you will give us another opportunity to provide you with exceptional service the next time you are in the Kendall area.
2 out of 5
by daniel

Posted Mar 5, 2017 on Hotels
Service not goid at front desk, not smiling at customers
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for your observation regarding our front desk staff. We will communicate your comment and use this as a training tool to better our check in experience.
5 out of 5
by Gregory

Posted Feb 27, 2017 on Hotels
Great place
Comment from Hotel Management
Mar 22, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Nice hot continental breakfast. Enjoyed our stay. Will return.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017 on Orbitz
Room was very clean. I would definitely use this Hotel Again
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!