Breakfast, lunch and dinner served

Reviews of Best Western Plus North Miami/Bal Harbour

3 out of 5
Best Western Plus North Miami/Bal Harbour
12210 Biscayne Blvd, North Miami, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 447 out of 1004 reviews" "
Rating 8 - Good. 293 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 72 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steeve

Liked: Property conditions & facilities
The service can be better overall
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, clean. Easy parking
Stayed 1 night in Apr 2024

10/10 Excellent

Wladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel
Stayed 3 nights in Apr 2024

6/10 Okay

Moustapha

Traveled with family
Antiquated A/C, system in the room at bed’s level blowing air in guest’s face.TV channels are not identified on the TV guide’s screen only 4 channels are named, two of them with bad reception. Printed TV channels list in the drawer was outdated. Employee who came to the room said she can’t bring an updated list as her shift’s ended! Fan in the bathroom constantly blowing even when bathroom is not in use, extremely noisy. Price/ Value is totally out of order.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Moustapha,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

8/10 Good

DW, South Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a real group of professionals. Check was performed by Azrienne without a flaw. There was help provided whenever requested. The hotel is located on Biscayne Blvd, central to eating and shopping. A great stay if you're on business travel or just hanging out for a few days.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear DW,We greatly appreciate you for sharing such a wonderful review about Azrienne. It brings us immense joy to learn that she contributed to making your stay truly special.Delivering outstanding service is our constant goal, and your positive feedback serves as a great encouragement for our entire team. Rest assured, we'll convey your kind words to Azrienne and the rest of our staff.Thank you once more for selecting our establishment for your stay. We eagerly anticipate the opportunity to host you again on future occasions.Warm regards

8/10 Good

Jhoanna

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Apr 15, 2024
Dear Jhoanna,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay and we hope to see you soon )Sincerely,

10/10 Excellent

Luis, Altamonte Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since we used to live nearby, staying in this hotel was like going back home, to all the familiar places and streets. Also, the staff made us feel very much at home. Great experience. We will definitely return next time we are in Miami
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 14, 2024
Dear Luis,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay and we hope to see you soon )Sincerely,

6/10 Okay

Evelin

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Overall an average hotel. During a 5 day stay no automatically scheduled towel refreshes & overall room recleans. Had to get new hotel card key twice because door scanner had issues. Felt safe & not necessarily dirty. Staff is nice.
Stayed 5 nights in Apr 2024
Response from Customer Care Team on Apr 14, 2024
Dear Evelin,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

8/10 Good

Savatri

Traveled with partner
Liked: Cleanliness, staff & service
Love the location
Stayed 5 nights in Apr 2024
Response from Customer Care Team on Apr 14, 2024
Dear Savatri,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was awesome I enjoy myself.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 12, 2024
Dear Jasmine,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western Plus North Miami! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay and we hope to see you soon )Sincerely,

8/10 Good

Patrick, Royal Palm Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very easy to move around the property. Enjoyed the stay would stay again…
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 6, 2024
Dear Patrick,Thank you for taking the time to share your feedback with us and for rating your experience!!!! We're thrilled that you were impressed with the quality of our service at Best Western North Maimi/Bal Harbour! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal! We loved hearing about your wonderful stay, and we hope to see you soon )Sincerely,

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk peaple are very helpful and nice
Stayed 5 nights in Mar 2024
Response from Customer Care Team on Apr 1, 2024
Dear Svetlana,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your review serves as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 1, 2024
Dear Heather,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 5 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property with plenty of amenities. Restaurant attached was very good! Room had a sliding door/window that didn’t seem to shut all the way. Very noisy traffic.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 31, 2024
Dear Andrea,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.

8/10 Good

Rachel

Traveled with group
Liked: Cleanliness, staff & service
Great location if you dont drive, lots of stores are walking distance away.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Rachel,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 9 out of 10 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

8/10 Good

Helena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Will definitely stay again when visiting Miami.
Stayed 8 nights in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Helena,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 4 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

6/10 Okay

Gerard

Disliked: Cleanliness, property conditions & facilities
Homeless inside the parking lot
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 24, 2024
Dear Gerard,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Excellent

Enola

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Mar 22, 2024
Dear Enola,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, room was clean, no problems at all.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 22, 2024
Dear Robert,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Very

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear Very,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 31, 2024
Dear Robert,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with us and that you found our service to be exceptional.Receiving a rating of 5 out of 5 from you means a lot to us and it is very encouraging to know that we have met your expectations. We always strive to provide the best possible service to our customers, and your feedback is a great motivator for us to continue doing so.Once again, thank you for choosing our service and for leaving us such a glowing review. We look forward to serving you again in the future.Sincerely,

8/10 Good

simon

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Simon,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,

10/10 Excellent

Jeff

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and would definitely stay here again. It jad a bit of road noise, but the comfy bed and room made up for that.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 23, 2024
Dear Jeff,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

8/10 Good

FRANCIS, JACKSONVILLE

Liked: Staff & service
Too much noise
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 23, 2024
Dear Francis,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

8/10 Good

yuval

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Yuval,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,

8/10 Good

Christian, ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for the area.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Christian,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

4/10 Poor

Walberto

Business traveler
Liked: Staff & service
Dirty and hair in the shower
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Walberto,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
The reception was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Sylvie,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,

10/10 Excellent

Jakub

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Jakub,Thank you so much for your positive review! It means a lot to us to hear that you had a good experience. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it is wonderful to hear that we were able to meet your expectations. We are glad that you found our facilities and services to be satisfactory. Thank you again for your review and for choosing to stay with us. We look forward to welcoming you back in the future!Sincerely,

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personnal very friendly and place in excellent condition
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 17, 2024
Dear Leticia,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

fedy

Business traveler, Traveled with family
Shopping/parking
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 17, 2024
Dear Fedy,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 14, 2024
Dear Doug,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,

4/10 Poor

Dan, Palmdale

Traveled with family
Liked: Staff & service
1st room walked in, looked clean but had a strong urine smell. Changed rooms and was better, but after the scent spray wore off it had the same, altho not as strong urine scent. Don't know if it's pets or ?, but i will never stay there again.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Dan,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Edwige

Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Edwige,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 11, 2024
Dear Juan,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were excellent. I should really keep this one a secret!
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 11, 2024
Dear Archie,We're thrilled to hear that you had such a positive experience with our front desk staff! While we understand the temptation to keep this gem to yourself, we truly appreciate your feedback and would love for others to have the opportunity to experience the same level of excellence. Rest assured; we're committed to maintaining the high standard of service that you've come to appreciate. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon!Best regards,

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Naomi,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

Martin

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 22, 2024
Dear Martin,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,

10/10 Excellent

Cleo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, great location, plenty of parking
Stayed 7 nights in Jan 2024
Response from Customer Care Team on Feb 4, 2024
Dear Cleo,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

10/10 Excellent

anthony

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet bus ride away from down town
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Anthony,We are thrilled to learn that you were satisfied with the exceptional service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is committed to surpassing the expectations of our guests, and it brings us great joy to have accomplished this goal. We look forward with anticipation to welcoming you back in the future!Sincerely,

6/10 Okay

Andres Miguel

Sketchy guests but good value
Stayed 1 night in Dec 2023
Response from Customer Care Team on Feb 1, 2024
Dear Andres Miguel,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

10/10 Excellent

JEAN ANTOINE FRANCOIS

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Mar 22, 2024
Dear Jean Antoine Francois,Thank you so much for the fantastic review! It's always a pleasure to hear that we've been able to provide you with excellent service. We take pride in our work and strive to exceed our guests' expectations, and we're thrilled that we were able to do so for you. Once again, thank you for your kind review and for choosing our services, we hope to see you again soon.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 30, 2024
Dear John,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely

10/10 Excellent

elourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 28, 2024
Dear Elourdes,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Customer Care Team on Jan 13, 2024
Dear Anonymous,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice place. The restaurant next door is delicious.
Stayed 5 nights in Dec 2023
Response from Customer Care Team on Jan 12, 2024
Dear Marco,Thank you for the 5/5-star rating! We are so delighted to receive your review and to learn that you had a fantastic stay with us. Your comments serve as an inspiration to all our staff to continue in their good efforts. It was our honor to host you for your time in Miami. We hope you'll visit us again soon!Sincerely,

10/10 Excellent

Andrea, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really nice and accommodated my request for a quiet room. You have a restaurant on site, but there is also whole foods next door.
Response from Customer Care Team on Jan 12, 2024
Dear Andrea,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was clean. staff was friendly.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear David,We're delighted to hear that you were pleased with the level of service provided during your stay at Best Western Plus North Miami/Bal Harbour! Our team is dedicated to exceeding our guests' expectations, and we're thrilled to have achieved this. We eagerly anticipate your return!Sincerely,

6/10 Okay

Luis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location in excellent. The hotel is old an needs urgently a renovation. I think it is expensive for what you get.
Stayed 4 nights in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear Luis,Thank you for taking the time to give us feedback about our property and sharing your likes and dislikes. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.Sincerely,