Ratings based on 1,311 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Miami

Not a good idea

Posted Jan 14, 2017
Check-in is handled by guests mobbing the front desk. Who is first isn't likely to matter. Other guests pressed against you and standing next to you through check-in process seeing all your private information, which clerk leaves lying there or announcing out loud. Elevators smell like ashtrays. A/C has no temp markings. Asked for extra blanket, waited half hour and had to call again. Hotel Restaurant food was terrible, after giving payment coupon to hostess, another hostess came over to admonish me that the food wasn't complimentary, that I had to pay for it. I told her I already gave the coupon, no apology or customer service. Pros are comfortable bed, excellent grooming products, very helpful security guard and check-out clerk (no guests in line).
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for staying at our hotel and for the constructive comments. We are sorry for the poor service you received from our associates. This is certainly not the type of service our hotel is known for, and we understand your frustration. We appreciate your feedback and want you to know that we are committed to making sure we don't repeat what you experienced during your stay. We hope you will give us another chance to serve you and provide you with a better experience. Sincerely, Robert Perez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great price, good service

Posted Jan 13, 2017
Pros: Location, price and friendliness. Their buffet breakfast in the morning is worth it!
This hotel, while listed as being close to the airport in Miami, is at least a 15 minute drive! On the other hand, they have an excellent shuttle service for free that goes every 30 minutes on the dot, starting at 5 a.m. until late. Concierge was very helpful and friendly and directed us to the BEST seafood restaurant in America a mere 6 blocks away!! "Catch of the Day" it is called and it has a local Cuban fiddler who is AMAZING. They also had Branzini fish and sea bass on the menu, not to mention fresh snapper plus the usual shell fish! So, that alone was worth the experience.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites finding us to be a great value. It’s a pleasure knowing you loved our loved our convenient location, our complimentary shuttle service and the service provided by our professional and friendly staff. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice hotel but not able to walk very far safely

Posted Jan 12, 2017
The staff were very friendly. There was a breakfast buffet you had to pay for but no free continental breakfast. Front lobby was very nice and clean. Our room had a broken toilet paper roller but otherwise not bad. Nothing fancy but served the purpose.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting a nice review. We are happy that you liked our well-kept property and friendly associates. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Jan 11, 2017
Clean room and courteous staff. Have to pay for onsite parking. The $9.99 breakfast buffet was horrible
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites for your stay in the south Florida area. It is good to read that you were satisfied with your clean room, our courteous associates and with our convenient location. However, we are sorry for not being able to impress you with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future. Sincerely, Robert Perez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel, close to airport

Posted Jan 11, 2017
Hotel is clean and modern. Comfortable stay, but their breakfast is not great. Close to grocery stores though and restaurants. Overall, had a great stay and staff are fine.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are glad that you liked our well-kept property, courteous associates and our convenient location which was perfect for your needs. Thanks again for staying with us, we hope to see you again the next time that you are in Miami. Sincerely, Robert Perez, General Manager
2 out of 5
by A verified traveler from D

Not as good as it seems

Posted Jan 9, 2017
Out of date room, bathroom. Definetly needs an update. Founds chopsticks and left over food in a drawer. Location is ok but there are plenty better options nearby.
Comment from Hotel Management
Jan 9, 2017 by Manager , Hotel Management
I appreciate your feedback, and I'm sorry we fell short of your expectations in more than one way. Please accept my apologies for failing to give you the outstanding guest experience you should have had at this time. We hope you will consider staying with us again the next time your travels bring you our way for a much better stay! Sincerely, Robert Perez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Decent Location with Unique Miami Views

Posted Jan 6, 2017
Stayed here before a flight out to Cuba. It was convenient enough to grab food, run to the bank, hit a mall nearby and not in the Miami Beach chaos. Rooms are comfortable, shower was a bit outdated.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for staying with us at Best Western Premier Miami International Airport Hotel and Suites before your flight. We are so glad to know that our location was perfect for your needs and you enjoyed a comfortable stay with us. Thank you for sharing your comments with fellow travelers. We look forward to seeing you soon! Sincerely, Robert Perez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Paradise

Posted Jan 5, 2017
Good hotel. Staff were friendly and helpful. Location was ideal.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your review of your stay at Best Western Premier Miami International Airport Hotel and Suites. We are happy to note you enjoyed your visit and that our location was ideal for your needs. Our team members love taking care of their guests, and they will be so appreciative of your review. We look forward to having you back the next time you are in the Miami area. Sincerely, Robert Perez, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Centrally located, easy access to main destination

Posted Jan 4, 2017
Had to make emergency stop in Miami, great Expedia price, excellent facility and staff, despite of being overwhelmed with passengers.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites and taking time to review your stay. We are glad you liked the location of our hotel and were very pleased with the excellent service you received from our staff. We believe we have the best team in town, and I can assure you they work hard every day to deliver outstanding service. Thanks again for staying with us. We hope to see you again soon! Sincerely, Robert Perez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Dec 31, 2016
Stayed only overnight between flights. Comfortable.
Comment from Hotel Management
Jan 1, 2017 by General Manager, Hotel Management
Thank you for your stay at Best Western Premier Miami International Airport Hotel and Suites and for the great review! We are glad you had a comfortable stay with us and that you liked our convenient location close to the airport. We look forward to your next trip to Miami and hope to see you here again! Sincerely, Robert Perez, General Manager