Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews of Best Western Premier Miami Intl Airport Hotel & Suites Coral Gables

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 626 out of 1261 reviews" "
Rating 8 - Good. 292 out of 1261 reviews" "
Rating 6 - Okay. 123 out of 1261 reviews" "
Rating 4 - Poor. 79 out of 1261 reviews" "
Rating 2 - Terrible. 141 out of 1261 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

JACQUELYN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

10/10 Excellent

Winsbut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were perfect.
Stayed 3 nights in Mar 2024

10/10 Excellent

Oneal Molina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel and restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

CLAUDIO, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the Airport. Easy parking, safe and quite.
Stayed 1 night in Mar 2024

4/10 Poor

Steven

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I ESPECIALLY HATE HIDDEN fees, when I spend over $160. to spend the night in a motel, I DONT want to be surprised by a fee to park in the parking lot. PERIOD
Stayed 1 night in Feb 2024

10/10 Excellent

Starla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, friendly staff, and great location!
Stayed 5 nights in Mar 2024

2/10 Terrible

Kathrine

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 of us stayed in the room and only 2 towels. Called for more and they said they will send some up and 45 minutes later called again and they said house keeping isn’t here till 9 and asked me to come down to get some. Then the breakfast service was horrible. Waited 20 for an order and everything tasted rubber and bad. Then waited 30 minutes to get our check.
Stayed 1 night in Mar 2024
Response from FOM on Mar 26, 2024
thank you for your feedback

10/10 Excellent

trudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Mar 26, 2024
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8/10 Good

Gabriel, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Too expensive for the price
Stayed 1 night in Mar 2024
Response from FOM on Mar 26, 2024
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10/10 Excellent

Karla

Liked: Amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from FOM on Mar 21, 2024
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6/10 Okay

Kenya

Traveled with family
Disliked: Staff & service, amenities
It was ok for the time i needed to stay there.
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

JOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay enjoyed my time
Stayed 7 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex at Front Desk was great. Do not understand why the bar closes at 5pm. Thank you for the free coffee.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Deese

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was bright and clean. Room was very clean and comfortable. Staff was obviously busy, but managed. I had issues with purchasing a movie and contacted front desk. I was told I would receive a call back twice, but never did. That was the only negative.
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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6/10 Okay

Alexander

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!! Very accommodating and went out of their way to accommodate us with a lovely room. 10/10 experience
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easily accessible. The view was beautiful from the seventh floor room and the beds were very comfortable. I would have appreciated a vegetarian option for breakfast. One of the elevators was out of service. The pool was clean and was very enjoyable, as was the fitness room. Overall, it was very nice stay.
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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8/10 Good

Marianne, Prior Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Zuly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Shante

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and location perfect
Stayed 4 nights in Mar 2024
Response from FOM on Mar 21, 2024
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8/10 Good

Kacper

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent hotel for the price. The AC in the room was very loud but everything else was fine.
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
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2/10 Terrible

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was cheap. You can hardly understand some of the staff members you couldn't sleep because the maids were in the hallways talking so loud or in the other rooms talking so loud they were congregating and j conversating ,when they needed to be quiet and just working !Sometimes people want to sleep during the day. We be on vacation we need our rest. We couldn't do that at that hotel because the maids were so loud they were making so much noise, they were hitting the walls with the vacuum cleaner so loud it shook ....they were talking way too loud they were very inconsiderate in the morning afternoon way too much talking and talking way too loud I couldn't get any sleep! Worst hotel I've ever stayed at ever
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Brittany

Liked: Staff & service, amenities, property conditions & facilities
The room itself was okay kinda run down but it wasn’t too bad for the price
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
The Restaurant is very good.
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service from staff. Room was clean but old. Close tot he airport and to my appointments. Limited dining.
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was musty smelling, the mattress was old and sunken in, and I wouldn't be surprised if the staff had zero training in customer service. Also, the stairs that lead to higher levels are not accessible with your room key, you need staff to open it if you want to take the stairs up, also they are located on the outside of the building, and the first time I took them, they weren't locked, so anyone not staying at the hotel could have easily accessed them.
Stayed 3 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the airport and comfortable with nice size rooms. The staff was super helpful ☺️ especially at the front desk! thank you very much for your help 🙏
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was good
Stayed 3 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

jessica

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Yanna

Liked: Cleanliness, staff & service, property conditions & facilities
very good and quiet stay!!!
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

lesly, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, Staff was excellent!
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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8/10 Good

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, clean rooms, and all transfers were very well done! Definitely coming back for all our cruises out of Miami
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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6/10 Okay

Jelene

Disliked: Property conditions & facilities
Response from FOM on Mar 21, 2024
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6/10 Okay

Edita

Traveled with partner
Liked: Cleanliness
Limited amenities.
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Kelley, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always use BWP when we’re in Miami.
Stayed 2 nights in Feb 2024
Response from FOM on Mar 21, 2024
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6/10 Okay

Michael, West Lafayette

Traveled with partner
This property is basically a place to stay. Don’t expect great customer service or convenience. Only one small slowly operating elevator may eventually take you to your just okay dated just okay maintained room. There might be some slightly warm coffee available… if you get to it in time before the small amount runs out and they might decide to make more. It was just an okay place to stop before a cruise.
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
thank you for your feedback

10/10 Excellent

Rengith

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall 8/10
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
thank you for your feedback

10/10 Excellent

Mary-Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, convenient to the airport with shuttle both to and from the airport as well as the miami cruise port. The restaurant has a simple menu with reasonable prices. The room was spacious, clean and comfortable. All staff were friendly, polite and helpful. Only 2 elevators, one was not working and for a short time both were not working.
Stayed 2 nights in Feb 2024
Response from FOM on Mar 21, 2024
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8/10 Good

Ettore

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for few days
Stayed 3 nights in Feb 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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6/10 Okay

Ronnie

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Transportation from the airport took way longer than it should have .
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Brenda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and nice room, pool and fitness.
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Armandina, Laredo

Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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4/10 Poor

James Jay

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy hallways, hard slamming doors, bad wind noise on a normal day. Hard bed made my limbs fall asleep, water damage visible in bathroom, metal towel rack fell apart when I lifted top towel off a stack… could go on…
Stayed 2 nights in Feb 2024
Response from FOM on Mar 21, 2024
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6/10 Okay

Theresa

Traveled with family
Liked: Cleanliness, staff & service
The staff at check in were very nice. Got 2 rooms they were not bad but not that great either 1 room had a funny smell and almost got stuck in the bathroom because door was warped or something looked like water damage at one time! There was 1 elevator and the stairs we were told could only go down not up so everyone waited in lobby for 1 elevator! Not great but those things happen. Just to expensive for what you got. But staff was nice
Stayed 1 night in Feb 2024
Response from FOM on Mar 21, 2024
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10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FOM on Mar 22, 2024
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