The room was musty smelling, the mattress was old and sunken in, and I wouldn't be surprised if the staff had zero training in customer service. Also, the stairs that lead to higher levels are not accessible with your room key, you need staff to open it if you want to take the stairs up, also they are located on the outside of the building, and the first time I took them, they weren't locked, so anyone not staying at the hotel could have easily accessed them.