Beautiful setting, but nothing more.
Posted Dec 12, 2016
We checked in for 1 night so that we could have a "stay-cation" weekend. I had booked a couples massage and facials. I was supposed to have a deep tissue massage, but the woman who did it clearly didn't have the dexterity to do it, so it ended up being 70 minutes of her digging her elbow into my body and running her forearm down my leg. Horrible. If this was a $70 massage at Massage Envy I would understand, but this massage cost $300+! We then had dinner at the Italian restaurant. The meal was decent, but nothing spectacular. We finally decided to simply go to bed. It was around 10:00 pm. However, this proved impossible because they're were not 1, but 2 weddings going on and the reception halls sounded like a bad night club. Our walls were vibrating. I called the front desk, they told us they could move us into a much smaller room upstairs (we had a junior suite), but wouldn't be able to change our rate because we used Expedia. We decided that if we had to pack anyway we would simply go home. They offered no refund or prorated rate. I pushed the front desk staff to comp our dinner at the vary least, and after some discussion they finally conceded to that. Thank God we had a home we could simply go back to, because I can only imagine how terrible it would have been if we were stuck there. Very disappointed in what was once Miami's premier hotel.