Exterior

Reviews of Biltmore Hotel - Miami - Coral Gables

5 out of 5
Biltmore Hotel - Miami - Coral Gables
1200 Anastasia Ave, Coral Gables, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 703 out of 1004 reviews" "
Rating 8 - Good. 159 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Liset

Stayed 1 night in Mar 2024

2/10 Terrible

Ed, Oakland

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Overcrowded and tired property. The smallest "suite" I've ever seen. Only one bar and no seats available there. Dinner at Fontana was a disaster.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Biltmore is elegant, opulent and a destination. We stayed so the kids could enjoy the massive pool and we relaxed at the pool.
Stayed 1 night in Mar 2024

8/10 Good

Susan Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 24, 2024
Dear Susan, thank you for choosing the Biltmore and for your support. We value your business and look forward to your return. Regards

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 4 nights in Mar 2024
Response from Managing Director on Mar 24, 2024
Dear John, thank you for choosing the Biltmore and for your support. We value your business and look forward to your return. Regards

8/10 Good

Inder, Dublin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff need to listen to customers.
Stayed 3 nights in Mar 2024
Response from Managing Director on Mar 21, 2024
Dear Inder, thank you for choosing the Biltmore and for your feedback. We value your patronage and have shared your comment with our leadership team. We look forward to welcoming you back. Regards

10/10 Excellent

Gabriel, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was magical, we arrived very early on Sunday to take advantage of early checkin and enjoy a massage and the SPA. These 2 days felt like a whole week of relaxation. Victoria at the Cascade restaurant and Edwin at the Fontana were super friendly and accommodating. We’ll me back for more soon…
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 15, 2024
Dear Gabriel, we are thrilled to hear that your stay was magical and rejuvenating! Your kind words about Victoria and Edwin will be shared with them. Thank you for choosing our hotel for your relaxation getaway. We eagerly anticipate your return and creating more memorable experiences for you. Regards

4/10 Poor

Clifton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The double room is incredibly small with no seating area. Carpet in desperate need of cleaning. Super large pool but lots of floating debris. No early morning bellman available to assist with baggage— front desk attendant rude. Huge hotel but only one choice of restaurant for dinner. Room service was not edible. We enjoyed the afternoon tea on the lobby level and the spa has a nice atmosphere. For the price, there must be better options in Miami.
Stayed 4 nights in Mar 2024
Response from Managing Director on Mar 15, 2024
Dear Clifton, we sincerely apologize for the shortcomings during your stay. Your feedback is invaluable in our continuous efforts to improve. We will address the cleanliness issues and service lapses promptly. Thank you for acknowledging the positive aspects; we aim to enhance every guest experience. We hope for another opportunity to exceed your expectations. Regards

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a little old but rooms were clean and spacious. Pool was great. Friendly staff
Stayed 7 nights in Feb 2024
Response from Managing Director on Mar 5, 2024
Dear Mark, thank you for staying with us and for your feedback. We value your patronage and apologize for not meeting all your expectations. We look forward to welcoming you back. Regards

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay!! Looking forward to returning
Stayed 1 night in Feb 2024
Response from Managing Director on Mar 2, 2024
Dear Diana, thank you for staying with us and your feedback. We are looking forward to your return. Regards

10/10 Excellent

Marylyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Marylyn, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

elisandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service very clean staff willing to help !
Stayed 3 nights in Feb 2024
Response from Managing Director on Mar 1, 2024
Dear Elisandro, thank you for choosing the Biltmore and for sharing your feedback. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Michael, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was well done
Stayed 3 nights in Feb 2024
Response from Managing Director on Feb 22, 2024
Dear Charles, thank you for staying with us and for your kind words. We look forward to your return. Regards

10/10 Excellent

Heather, Thonotosassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Feb 2024
Response from Managing Director on Feb 22, 2024
Dear Heather, thank you for staying with us and for your kind words. We look forward to your return. Regards

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms! Great golf course on site!
Stayed 4 nights in Feb 2024
Response from Managing Director on Feb 19, 2024
Dear Joshua, thank you for choosing the Biltmore and your kind words. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

john, Arlington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Biltmore is a grand old lady that harkens back to the roaring 20’s. Think Ethel Merman, Johnny Wiesmuller, Babe Ruth, Alphonse Capone. They have turned it into an increasingly modern resort with lovely amenities, beautiful rooms and a friendly knowledgeable staff. Loved exploring this hotel and coral cables
Stayed 6 nights in Feb 2024
Response from Managing Director on Feb 19, 2024
Dear John, thank you for choosing the Biltmore and your kind words. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and beautiful. This hotel and property are in keeping with the best way vacation stays should be. The rooms are spacious and beautifully appointed. The halls are quiet and clean. This hotel experience is well worth and is so luxurious. The pool is exceptional with loads of sun exposure options. The restaurant environments, staff, food and drink options were all outstanding. Can’t say enough about how terrific our stay was. 10/10!
Stayed 1 night in Feb 2024
Response from Managing Director on Feb 19, 2024
Dear Carol, thank you for choosing the Biltmore and your kind words. We value your patronage and look forward to welcoming you back. Regards

8/10 Good

Lynn

Stayed 1 night in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Lynn, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

6/10 Okay

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff at check in was very unfriendly
Stayed 1 night in Feb 2024
Response from Managing Director on Feb 8, 2024
Dear Mary, thank you for staying with us and your feedback. We apologize for the unfriendly front desk staff and have shared your comment with our leadership team for review and action. We look forward to serving you again in the future. Regards

10/10 Excellent

Rosie

Stayed 2 nights in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Rosie, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

Ernesto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Managing Director on Feb 15, 2024
Dear Ernesto, thank you for staying with us and for your support. We look forward to your next stay. Regards

2/10 Terrible

SUNG

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel is too old
Stayed 1 night in Dec 2023
Response from Managing Director on Feb 5, 2024
Dear Sung, thank you for staying with us and your feedback. We apologize for not meeting your expectations and hope to serve you again in the future. Regards

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful. The rooms were clean and all the details were well thought off. ( chargers for phones
Stayed 2 nights in Feb 2024
Response from Managing Director on Feb 5, 2024
Dear Diana, thank you for staying with us and your kind words. We look forward to your next visit. Regards

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great!!!
Stayed 1 night in Jan 2024
Response from Managing Director on Jan 28, 2024
Dear John, thank you for staying with us and for your support. We look forward to your return. Regards

6/10 Okay

Carlos

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful historical landmark hotel. The junior suite has very little drawers to store clothing. My toilet was leaking water from the bottom and the writing desk was lopsided. The restaurant, Fontana, their service was slow and uninformative. For example, the breakfast buffet has no apparent omelette station. However, hearing others ask the wait staff, you need to ask the staff behind the buffet station that you want an omelette. The bathrooms do not have an exhaust vent so you will have a foggy mirror after showering. The hotel is very secure and parking is free and there is ample parking if there isn’t a wedding or another affair going on.
Response from Managing Director on Jan 28, 2024
Dear Carlos, thank you for choosing the Biltmore and for sharing your experience at our historical landmark hotel. We sincerely apologize for the inconveniences you encountered, and we appreciate your valuable feedback. Rest assured, we will address the issues raised to enhance our guest experience. We hope to welcome you back and provide a more seamless stay. Regards

10/10 Excellent

Fatima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 4 nights in Jan 2024
Response from Managing Director on Jan 14, 2024
Dear Fatima, thank you for staying with us and for your kind words. We are looking forward to welcoming you back. Regards

10/10 Excellent

Nicole

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Beautiful site . Very nice swimming pool and golf course. Choice of several excellent restaurants. Nice and clean room with excellent bedding quality.
Stayed 1 night in Jan 2024
Response from Managing Director on Jan 14, 2024
Dear Nicole, thank you for staying with us and for your kind words. We look forward to your return. Regards

4/10 Poor

Nicholas

Traveled with family
Liked: Cleanliness
TV in room didn't work. Took nearly 2 hours to move us to another room and get keys that worked. Reception Staff below par. Not happy to welcome guests. No smiles. Icy cold. Concierge very good. Just tried to overcharge me by nearly $120 and receptionist unable or unwilling to sort out until better people arrive.
Stayed 2 nights in Jan 2024
Response from Managing Director on Jan 9, 2024
Dear Nicholas, thank you for staying with us and for your feedback. We apologize for the unfriendly and unresponsive reception staff and your comments have been shared with our leadership team for review and action. We look forward to serving you again. Regards

10/10 Excellent

gabi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel absolutely be back .
Stayed 5 nights in Dec 2023
Response from Managing Director on Jan 9, 2024
Dear Gabi, thank you for choosing the Biltmore and for your kind words. We look forward to your next stay. Regards

10/10 Excellent

Noemi

Stayed 2 nights in Dec 2023
Response from Managing Director on Jan 8, 2024
Dear Noemi, thank you for staying with us and your support. We look forward to your next stay. Regards

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue, home away from home
Stayed 1 night in Dec 2023
Response from Managing Director on Jan 8, 2024
Dear John, thank you for choosing the Biltmore and for your kind words. We look forward to welcoming you back. Regards

4/10 Poor

HOWARD

Stayed 1 night in Dec 2023
Response from Managing Director on Jan 1, 2024
Dear Howard, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to your next stay. Regards and a Happy New Year.

6/10 Okay

pascal, nassau

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Managing Director on Jan 1, 2024
Dear Pascal, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to your next stay. Regards and a Happy New Year.

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Managing Director on Feb 2, 2024
Dear Sergey, thank you for staying with us and for your support. We look forward to your return. Regards

8/10 Good

James

Stayed 4 nights in Dec 2023
Response from Managing Director on Jan 18, 2024
Dear James, thank you for choosing the Biltmore and your support. We look forward to your next stay. Regards

10/10 Excellent

Lei

Stayed 7 nights in Dec 2023
Response from Managing Director on Mar 21, 2024
Dear Lei, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

Sarah Jackson, Richmond

Stayed 3 nights in Dec 2023
Response from Managing Director on Jan 10, 2024
Dear Sarah, thank you for choosing the Biltmore and your support. We look forward to your next stay. Regards

8/10 Good

Raika

Stayed 1 night in Dec 2023
Response from Managing Director on Jan 9, 2024
Dear Raika, thank you for staying with us and for your support. We look forward to your return. Regards

6/10 Okay

John

Disliked: Amenities
Great OLD architecture.. No CNN or Bloomberg in their PREMIUM cable package.. intentionally deleted for it's perspective in my opinion. I will never go again and give these extreme right American terrorists owners any more of my money.
Stayed 4 nights in Dec 2023
Response from Managing Director on Dec 14, 2023
Dear John, thank you for staying with us and for your comments. We have recently switched channel providers and the lack of CNN is an unintentional oversight that has been corrected. Regards

10/10 Excellent

Adam Christopher, JACKSONVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Managing Director on Dec 14, 2023
Dear Adam, thank you for staying with us and for your support. We look forward to your next stay. Regards

6/10 Okay

philippe

Traveled with partner
Liked: Amenities
Setting, Pool, Golf course are great but Hotel needs a full interior renovation, bathrooms are very old, AC in our suite wakes up the dead. Food in restaurant very average.
Stayed 4 nights in Dec 2023
Response from Managing Director on Dec 14, 2023
Dear Philippe, thank you for staying with us and for your feedback. We apologize for any inconvenience the in-room AC caused and for not meeting your culinary expectations. We have shared your comments with our leadership team for review and action. We look forward to welcoming you back. Regards

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was beautiful but cold, the property is very pretty, definitely need balcony rooms to appreciate the property. Check-in and checkout were both tense and I would say unfriendly
Stayed 1 night in Dec 2023
Response from Managing Director on Dec 11, 2023
Dear Michael, thank you for staying with us and for sharing your feedback. We apologize for the pool temperature feeling too cold and the unfriendly front desk. We have shared your comments with our leadership team for review and action. We look forward to your next stay. Regards

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Managing Director on Jan 1, 2024
Dear Jose, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to your next stay. Regards and a Happy New Year.

10/10 Excellent

Elizabeth

Stayed 3 nights in Dec 2023
Response from Managing Director on Dec 14, 2023
Dear Elizabeth, thank you for staying with us and for your support. We look forward to your next stay. Regards

10/10 Excellent

sandra

Stayed 2 nights in Nov 2023
Response from Managing Director on Dec 7, 2023
Dear Sandra, thank you for staying with us and your support. We are looking forward to your next stay. Regards

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful
Stayed 1 night in Dec 2023
Response from Managing Director on Dec 7, 2023
Dear Becky, thank you for staying with us and your kind words. We are looking forward to your next stay. Regards

4/10 Poor

J Patrick

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Old and moldy-heater didn’t work, the pull out sofa was awful.
Stayed 4 nights in Nov 2023
Response from Managing Director on Dec 7, 2023
Dear J Patrick, thank you for staying with us and your feedback. We apologize for not meeting your accommodation expectations and have shared your comments with our housekeeping team for review and action. We are looking forward to welcoming you back. Regards

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History
Stayed 2 nights in Nov 2023
Response from Managing Director on Dec 7, 2023
Dear Alexander, thank you for staying with us and your kind words. We are looking forward to your next stay. Regards

10/10 Excellent

victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Just a lovely hotel with old world charm. A perfect place for a few day’s relaxation. Room 840 was comfy, large and well appointed. Wish the room maids would not change the towels every day - when they were clearly hung up - so un called for in the age, but a small gripe!
Stayed 2 nights in Nov 2023
Response from Managing Director on Nov 24, 2023
Dear Victoria, thank you for choosing the Biltmore and for sharing your feedback. We value your patronage and have shared your comments with our housekeeping team for review. We look forward to your return. Regards