Stay Away!! Terrible hotel and service!
Posted Apr 11, 2016
My review mostly will be about Winter Haven hotel, because even if I booked this one, I was moved to the other hotel without any notice. Despite the fact that we had to check in late at night (like close to 1am). From the first entrance to the Blue Moon hotel I was suspicious.. It was old, small and dark. So I thought maybe it's better to move.. We drove to Winter Haven, where they don't have any space to park the car for valet, and only 2 valet guys working. That's why you have to wait 45-50 mins to get you car back. There's no AC in the tiny old elevator or at the hall whatsoever! The hall is old and dirty.. Unfortunately, the room was the same. And "AC" wasn't working!!! Just a fan on the ceiling was spinning around.. It was a nightmare! Indifferent staff said its ok like this and it's gonna work in a min... Of course it didn't even after 15 mins, all this time we were suffering inside this sh$&hole with 81 F on the screen... It was 82 outside btw.. I asked to move us to the other room. There the temperature was ok, but the same super-loud machine and fan on the ceiling. The room design is classic for horror movies. When I walk in to the bathroom there was a bug swimming in the toilet.. So sweet. The bed is terrible as well! Hard and uneven!
In the morning after I told everything to the manager, he offered me to pay over $320 for the night we had!!! Seriously?! After very long negotiations I had to pay $152 for the worst night in my life. NEVER choose this hotel!