Ratings based on 36 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Posted Feb 12, 2016 on Hotels
Convenient to beach and nice scenery. Approx 1 mile to eating places, pharmacy, etc.
for Familiesby Sandra W.
BeautifulPosted Jun 1, 2015 on Orbitz
We really enjoyed our stay and had prompt service for any problems we had like our air conditioning in the living room, the bedrooms stayed cool. Comfortable beds and great beach service with comfortable lounge chairs. The only difficult time was with the concierge woman who was rude and hurtful with her comments about me not having a significant other and not allowed to participate in the offers I was told prior to staying that I would receive.
for Everyoneby A verified traveler
Great Small and Quiet HotelPosted Jan 30, 2014
Pros: It was quiet and the staff was very helpful and friendly.
Cons: On site dining option would be great but may not be feasible due to its small size.
Location: Lots of dining and shopping is very close by.
We really enjoyed our stay at this hotel on the beach. It's close to everything but far enough from SoBe to be quiet at night.
by A verified traveler
Posted Jan 19, 2014 on Hotels
by Kurt from St. Louis
Great placePosted Jan 6, 2014 on Hotels
Staff really cared about guests.
by A verified traveler
Posted Dec 12, 2013 on Hotels
by Johnson from Yu
Position is located right in the most neglected sePosted Nov 2, 2013 on Hotels
Continous residence for two days, no one came to clean the room and replace towels.
for Couplesby BLM from Chicago
Best Customer Service - Ever!Posted Aug 9, 2013
Pros: Customer Service - nice location.
Cons: There should be a evening cutoff at the pool for kids. Was never able to use the pool because there were kids in it from early morning to late night.
Location: There's shopping, boating, fishing, lots of cafe type restaurants, sunbathing and playing in the ocean, jet skiing, cruises and more.
My husband, son and I stayed for 4 nights and above all was really impressed by the excellent customer service extended by the front desk staff and valets. They were very accommodating when dealing with a room issue and sought to make us as comfortable as possible. I can't say enough about the staff - really, really nice experience in today's times when other facility staff can be aloof or abrasive. Kudos to them!!! A couple of comments that would have made my stay perfect - Bluegreen should have informed me as soon as they knew that the roof was being torn off and that construction would be going on. I spoke to representative from Bluegreen two days before my travel and she never told me anything about the roof. However, the day before I traveled I received an email letting me know the pool would be closed because of construction. My other complaint is where balconies connect, Bluegreen should make those balconies no smoking. My family and I don't smoke yet, the couple next to us were chain smokers so we couldn't sit out on our balcony very oftern because of all the smoke. These are my only two complaints about the stay. I would definitely go back to Solara and recommend it to friends.
by A verified traveler
Rude People! Poor Customer Service! Old mattressesPosted Jul 25, 2013
Pros: The grounds were nice and it was right on the beach.
Cons: Train your staff to have better customer service. And buy some new mattresses that don't have squeaky springs that stab you all night long
Location: There isn't a lot going on besides the beach. The location is quite far from the excitement of South Beach that most people are expecting.
The only helpful/pleasant people at this hotel were the valets. From the moment we checked in there was problems and bad attitude from the staff. Officially the check in time is 4pm, with a check OUT time of 10am (this leave a 6 hour cleaning window). We had arrived a few hours early and left our bags with the bell desk. The front desk had claimed that our room wasn't ready yet, but they would try to put a rush on it and would call as soon as it was ready. Since we were tired and sticky from our travels we decided to stay close to the hotel so that we could get right back as soon as the room was ready. We never received a call and went back around 3pm. We saw guest after guest check in and go straight to their rooms while we waited in the lobby surrounded by our luggage. Any time we asked for an updated it was the same answer "I'll let you know as soon as housekeeping is done". MY MAIN COMPLAINT: Don't make promises you don't intend on delivering on! If the room wasn't going to be ready until 4pm TELL US THAT! We could have made plans to visit a beach or sight seeing instead of hovering close to the hotel in hopes that we would get a room.
for Everyoneby Ron from Tampa, FL.
Great condo on the beach.Posted Jun 8, 2013
Pros: It's on the beach, helpful staff.
Location: Boat tour of the houses of the rich and famous.
Surfside is north of Miami Beach but still south of the Bal Harbour. Its about a ten minute cab ride north of the Fontainebleau Hotel and the very excellent Hakkasan Chinese restaurant. It is a condo run like a hotel. They have a very helpful staff. Our room had a bedroom, a kitchen and living room with foldout couch. There is a pool, hot tub, picnic tables with grills and a kids room. We had breakfast in our room one morning and on the picnic tables the next. There is free coffee in the lobby. Food stores are a short drive away. Parking is by valet only for an extra charge. The beach is nice with beach chairs that come with the room but umbrellas extra. Get your beach towels from the front desk. There is a beach front sidewalk that we walked on. One could ride a bike there as well.