Sundeck

Reviews of Solara Surfside

Solara Surfside
8801 Collins Ave, Surfside, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 15 out of 35 reviews" "
Rating 8 - Good. 13 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 4 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to beach and nice scenery. Approx 1 mile to eating places, pharmacy, etc.

10/10 Excellent

Sandra W.

Liked: Cleanliness, staff & service, room comfort
Beautiful
We really enjoyed our stay and had prompt service for any problems we had like our air conditioning in the living room, the bedrooms stayed cool. Comfortable beds and great beach service with comfortable lounge chairs. The only difficult time was with the concierge woman who was rude and hurtful with her comments about me not having a significant other and not allowed to participate in the offers I was told prior to staying that I would receive.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Small and Quiet Hotel
We really enjoyed our stay at this hotel on the beach. It's close to everything but far enough from SoBe to be quiet at night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Kurt, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Staff really cared about guests.

8/10 Good

Verified traveler

Liked: Cleanliness

6/10 Okay

Johnson, Yu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position is located right in the most neglected se
Continous residence for two days, no one came to clean the room and replace towels.

8/10 Good

BLM, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Customer Service - Ever!
My husband, son and I stayed for 4 nights and above all was really impressed by the excellent customer service extended by the front desk staff and valets. They were very accommodating when dealing with a room issue and sought to make us as comfortable as possible. I can't say enough about the staff - really, really nice experience in today's times when other facility staff can be aloof or abrasive. Kudos to them!!! A couple of comments that would have made my stay perfect - Bluegreen should have informed me as soon as they knew that the roof was being torn off and that construction would be going on. I spoke to representative from Bluegreen two days before my travel and she never told me anything about the roof. However, the day before I traveled I received an email letting me know the pool would be closed because of construction. My other complaint is where balconies connect, Bluegreen should make those balconies no smoking. My family and I don't smoke yet, the couple next to us were chain smokers so we couldn't sit out on our balcony very oftern because of all the smoke. These are my only two complaints about the stay. I would definitely go back to Solara and recommend it to friends.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Rude People! Poor Customer Service! Old mattresses
The only helpful/pleasant people at this hotel were the valets. From the moment we checked in there was problems and bad attitude from the staff. Officially the check in time is 4pm, with a check OUT time of 10am (this leave a 6 hour cleaning window). We had arrived a few hours early and left our bags with the bell desk. The front desk had claimed that our room wasn't ready yet, but they would try to put a rush on it and would call as soon as it was ready. Since we were tired and sticky from our travels we decided to stay close to the hotel so that we could get right back as soon as the room was ready. We never received a call and went back around 3pm. We saw guest after guest check in and go straight to their rooms while we waited in the lobby surrounded by our luggage. Any time we asked for an updated it was the same answer "I'll let you know as soon as housekeeping is done". MY MAIN COMPLAINT: Don't make promises you don't intend on delivering on! If the room wasn't going to be ready until 4pm TELL US THAT! We could have made plans to visit a beach or sight seeing instead of hovering close to the hotel in hopes that we would get a room.

10/10 Excellent

Ron, Tampa, FL.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo on the beach.
Surfside is north of Miami Beach but still south of the Bal Harbour. Its about a ten minute cab ride north of the Fontainebleau Hotel and the very excellent Hakkasan Chinese restaurant. It is a condo run like a hotel. They have a very helpful staff. Our room had a bedroom, a kitchen and living room with foldout couch. There is a pool, hot tub, picnic tables with grills and a kids room. We had breakfast in our room one morning and on the picnic tables the next. There is free coffee in the lobby. Food stores are a short drive away. Parking is by valet only for an extra charge. The beach is nice with beach chairs that come with the room but umbrellas extra. Get your beach towels from the front desk. There is a beach front sidewalk that we walked on. One could ride a bike there as well.

8/10 Good

Deepak, Providence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Location, Staff, Facilities but...
We had 2 bedroom unit facing the ocean :) Extremely satisfying ocean view with 2 large balconies. Also, a good size kitchen with dishwasher. We were 8 people and the place was sufficient for may be 10. However, the bummer was 2 bathrooms which was kind of inadequate for 8 people. The hotel was very clean, smelled fresh day or night, has numerous nice facilities including pool, beach towels, beach chairs, outside grilling facilities. However, there were couple of awkward things that the hotel could improve upon: We had to take care of the trash, nobody came to set the bed right in all 4 days that we stayed and although laundry was free, we had to pay for detergent. The unwelcome part was that we were not told about it at check-in although the staff did brief us about all good things that they offered (which was good). Otherwise, it was a great stay. Would have been better had it been slightly cheaper though.

10/10 Excellent

tom, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a place like home.
We arrived at the hotel and we where greated by Hilliard the valet who was very friendly and so the same with the reception staff,We where very pleased to see how huge was this ''appartement '' with a full size kitchen huge living room with balcony ,one big walk -inn plus another wardrobe ,2 and half bath and a umungus bedroom with a ''real'' kingsize bed.flat screen tv in bedroom +livingroom. Amazing view of the beach and of the bay from our balcony. Very good staff thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beach vacation ever
This hotel was very accommodating. We make a family of 6. 8 if you include many parents who joined us. We stayed in the 2/2 suite. It had more than enough space for all of us.

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rob, Cincinnati, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great Location! walking distance to restaurants and shops and overall gret beach experience as they provide chairs for lounging on the beach. Great walking and biking path on the beach, also resonably price parking! Would definitely go back

4/10 Poor

Verified traveler

Okay.... Not bad, not brilliant...
Absolutely NOTHING around the hotel as in bars and restaurants. Expensive valet and they never had the car ready for us everytime we phoned for it. Overpowering fake flower smell in reception. Room understated and a bit blah. Pool very small and very deep. But warm enough. Hot tub good. Great access to the beach. Overall good price for getting direct access to beach but very restrictive overall.

8/10 Good

April, Palmetto Bay, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
My only complaint was that the bed was too hard but other than that everything was wonderful. We checked out and stayed the rest of the day and was treated just as wonderfully as when we first checked in. We had 2 adults 2 kids and an infant and can't wait to go again!

8/10 Good

Mette, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed only one night, but did have time to enjoy the beautiful beach and pool. Parking was surprisingly cheap for Miami Beach (only USD 10) and bus stop for direct service (though very crowded) for both SoBe and Aventura Mall literally right outside the door. Only a 2 dollar ride makes it an easy way to enjoy SoBe. Rooms were really nice - spacious and tasteful. Would definitely go back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely would recommend
clean, quiet (15min drive north of south beach), quick access to beach, swimming pool, bbq grills, hamacs, jacuzzi, gym, laundry, kitchen, etc.. what else can u ask for?

8/10 Good

beth, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay before cruiseing.
Wish we had more time to enjoy the hotel pool and beach. Nice to see barbques also ready to be used by the guest. We got in late and had to catch a cruise the following day. Would have been nice to have had an extra day to enjoy the facilities. Family friendly also.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solara
I travel all the time, this place is a keeper. Rent a car for going out to eat and site seeing. balcony rooms are hit or miss.

4/10 Poor

Roger, Seattle, WA

Liked: Property conditions & facilities, room comfort
Solara Surfside
I was only there for 1 night, and was using it as an alternative to a chain hotel. The Surfside was nice and comfortable, like an inexpensive apartment would be. It is NOT nearly as cool as the photos would leave you to believe though. The rooms were very large, clean and well laid out. Try and get a room on floor 3 or above, as I was nervous going to sleep with my second floor windows open.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jojo, Charlotte, NC

Disliked: Staff & service
4 days was more than enough
Although the hotel was not what I would consider bad, the quality was just not there. The bathroom was the worst and the water pressure so low that it was almost impossible to get the soap out of my hair. The beach in by the hotel was also not care for, and there was a substantial amount of trash all around. I was there on business, so it was acceptable, but if it were for vacation, I would not recommend it at all. It is approx. a 6 block walk to reach any restaurants or stores. Also, the elevator was not working while I was there, which meant a 6 floor climb to get to your room, which also made going back out for the evening next to impossible. The staff did not inform me the elevator was out of service until after check-in. Not a great experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mari, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Spacious on the beach
Fantastic service, Super clean and spacious. On the ocean. Chairs and towels provided. Also has a nice clean pool. About a $40 cab ride from the airport and from South Beach. Close to upscale neighborhood with shopping and restaurants you can bus to for $2. Also another area of shopping and restaurants is walking distance too. Hotel staff is very informative and helpful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
My family loved it!
I highly recommend this hotel for anyone looking to relax in Miami! The hotel staff was friendly and helpful. There is sand volleyball, hammocks, and gas grills with shaded tables. There are sand toys available for children. Each room is allowed three lounge chairs on the beach. We stayed in their smallest room (600 sq ft studio) and it was enough room for 4 adults and 2 children in cribs (2 years old, the other 1 year old). The cribs were provided at no extra charge. The kitchen was tiny, but had everything you need...full size refridgerator, full size oven, dishwasher, table settings for 4 adults, blender, toaster, potatoe peeler, colander, pans and skillet, everything you need to cook homemade meals! They have special activities during the week, such as free cookies two days a week. We got $* for attending a timeshare presentation, and I will warn you...they are good salespeople. You better know what you want, or don't want, before you attend! All in all, we loved our experience and would definitely consider returning!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Solara Surfside, Surfside, FL
My husband and I celebrated our 35th anniversary here @ Solara Surfside.We made the right choice! Our room was decorated nicely in the Miami art-deco style,that was very refreshing for us Michiganders. Our condo had a nice ocean-view balcony where we enjoyed playing cards and games.The resort had a nice beach on the ocean.We enjoyed shell hunting early in the morning and the beautiful sunrises.Lounging on the hammocks with a steak on the BBQ grill was great. We took a day trip to Key West.It was nice having a condo to come back to rather than a small hotel room.We paticipated in the resort's BINGO and crafts activities,that was fun.We walked to the nearby park and fruit stand regularly. We rate this resort very high. The staff was GREAT! The price was right and we will definately come back!

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Dec 2019

8/10 Good

jhon, tokyo

Liked: Staff & service, property conditions & facilities
メイドサービスが有料
メイドサービスが有料でタオルも電話しないと持ってこない。一度チェックインしたらアウトまで一度も掃除ををしない(有料で頼める)その他は特になしキッチンもフルキッチンであり快適に過ごせた。駐車場はバレットのみ1日14ドルでした、プールは狭いのであまりおススメではない、毎日メッセージが入りチョット迷惑な所もある。

8/10 Good

isabelle, st laurent de mure

Liked: Cleanliness, staff & service, room comfort
bon hôtel
nous avons passé 2 nuits en mars dans cette hotel sympathique sur collins avenue nous avions une chambre qui ne donnait pas sur collins avenue donc nous n'avons pas eu de bruit de route, lit king size tres confortable, cuisine equipé tout le confort pour passer un séjour agréable. serviette de piscine fourni, le canapé lit dans le salon est moins confortable il convient a des enfants en dessous de 15 ans. le parking est payant nous avons payé 28$ pour 2 nuits donc cela reste très correct, hotel a recommander

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
relative Stadtnähe
durchaus angenehm

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
CAMA DE MATRIMONIO BUENA,SOFA CAMA PESIMO.
LA LIMPIEZA DE LAS HABITACIONES Y DE LA TOALLAS DEBERIA ESTA INCLUIDO EN EL PRECIO DE LA HABITACION.NO SE DEBE COBRAR COMO UN SERVICIO APARTE.UBICACION DEL HOTEL BUENA.LA CALIDAD DEL SERVIDO MUY BUENA.Y LOS SERVICIOS BUENOS.