I landed early and came to drop off my bags. When I came back, they couldn’t find my bag so I had to go look and find it. Then they gave my room away to a different guest, and so the bellman had to run upstairs and get the key back from them. I ran a bath to relax and forget destress from check-in, but the water was lukewarm water. I showered after the bath, and still no hot water, only slightly warmer than lukewarm.
When I picked my clothes off the ground after showering, they were covered in dust. The patio was large and spacious but the foliage around it was all dead and one of the chairs was broken. It was depressing so I kept the curtains closed.
The couch in the living room was covered in stains (grossssss), and a big red wine stain on the rug. When I turned the tv on, both the living room and bedroom tv came on, cause they were back to back on the same wall. So I had to go back and forth to turn one of them off.
Overall, this was the absolute worst hotels I’ve stayed in for in the $250-300 night range.
The location was great, pool area was ok (cabanas are sad and worn out), but the patio dining of Orange Blossom the restaurant on site was the only good thing about this place.
Do not stay here, it’s a complete waste of money.