Outdoor pool, open 9:00 AM to 7:00 PM, cabanas (surcharge)
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Reviews of Boulan South Beach

4.5 out of 5
Boulan South Beach
2000 Collins Avenue, Miami Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 628 out of 1069 reviews" "
Rating 8 - Good. 157 out of 1069 reviews" "
Rating 6 - Okay. 96 out of 1069 reviews" "
Rating 4 - Poor. 87 out of 1069 reviews" "
Rating 2 - Terrible. 101 out of 1069 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, but slightly tired
Stayed 1 night in Apr 2024

4/10 Poor

Mathew

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Thermostat stopped working couple days into my stay.Also Came with a refrigerator and freezer freezer didn’t close all the way and was leaking water. Balcony doors are kind of hard to open have to to put a lot of muscle in it
Stayed 4 nights in Apr 2024

4/10 Poor

Nicholas, Mississauga

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We chose to stay here based on the proximity to South Beach attractions and previous reviews. While the staff were pleasant and accommodating, the room itself was a disappointment. The cleanliness was questionable, with lots of dust and filthy baseboards, peeling paint on the ceiling of the bathroom, and stained bathroom floors. None of these on their own would generally be a deal breaker but the presence of black mold in the bathroom presented not only an unsightly appearance but also a health hazard. Unfortunately, despite the expansive rooftop pool area , the gorgeous outdoor dining area, and the pleasant accommodating staff, the Boulan lacked the attention to detail and, in particular, the cleanliness of many of its South Beach competitors and thus cannot be recommended.
Stayed 1 night in Apr 2024

2/10 Terrible

Barbara

Traveled with group, Traveled with family
while i really love the boulan and have stayed several times, the hotel severely messed up our reservation and the manager emma promised to take care of it but after several wks it has not yet been resolved and i get no response to my emails or voicemails. very frustrated at this point and praying for resolution and communication soon…..
Stayed 5 nights in Mar 2024

6/10 Okay

Victoria

Liked: Staff & service, amenities, property conditions & facilities
I booked the last room available which was a 1 bedroom suite. The room itself was huge and more like a very large apartment. There were a few bugs inside the room which I didn't care for, but understood they could have come when the balcony door was open for a split second whilst I went out to check out the view. If you want an early check in - ask beforehand. I did not and arrived at 7am and could not check into the room until 2pm. The staff on reception did their best to check me in earlier, but check out is 11am and I guess it takes them 3 hours to clean a room. Great location and close proximity to the Miami Beach Convention Centre and the Beach is a few minutes walk. Overall, a great place to stay for convenience, but the room could've been cleaner. The bed for example is resting on a piece of MDF wood! The vanity stool had blood on it. Small details, but they're details that need to be addressed.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 15, 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

6/10 Okay

Tzu Hsin

Traveled with partner
Liked: Cleanliness, staff & service
Room is small for the price and the Venezuelan staff in the restaurant is very rude.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 15, 2024
Dear Tzu, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

RASHEIDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice! Better than expected, convenient on strip!
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 15, 2024
Dear Rasheida, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Okay

Victoria

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The hotel room was nice but the rest of the property was dirty and smelt like smoke. The pool area is nothing like it’s pictured. Very run down. Considering there is a 100$ resort fee, I’d expect more. Don’t recommend.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

8/10 Good

Huda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on Apr 6, 2024
Dear Huda, thank you for sharing your experience, and we look forward to welcoming you back soon.

6/10 Okay

Anthony, Honolulu

Traveled with partner
Liked: Amenities, property conditions & facilities
The room, at least my room, can definitely use a deep cleaning. There were stains everywhere, including the ceiling.
Stayed 6 nights in Mar 2024
Response from Guest Service Team on Apr 1, 2024
Dear Anthony,Thank you for staying with at The Plymouth South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience Plymouth South Beach Hotel in the near future.RegardsGuest Service Team

10/10 Excellent

Sulabh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property on South Beach. Suite was very nice size for our family. Breakfast was really good.
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 28, 2024
Dear Sulabh,Thank you for staying with us at The Boulan South Beach and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I feel they were A bit money hungry ,they charged my card A extra $400 off of an assumption. they fixed it but still unacceptable.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on Mar 28, 2024
Dear Mark,Thank you for staying with us at The Boulan South Beach. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Staff are great. Great location for shopping and the beach. Nice 5 minute walk to the beach. The Orange Blossom restaurant on site is very tasty. I highly recommend the yellow tail tacos. We stayed in a 1 bedroom suite with a Terrace. It was nice. The hotel has an interesting layout. Takes a minute to figure out how to get to the rooftop pool. Joe and the juice is a couple places down. Great for morning coffee. Sweet Liberty restaurant on 20th street (around the block from the hotel) is fantastic. The cauliflower nachos are amazing. The hotel entrance is located at 220 21st street. Good to know if you’re being dropped off by Uber or taxi (and for pickup).
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 28, 2024
Dear Tammy,Thank you for staying with us at The Boulan South Beach and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Okay

Krystel

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 15, 2024
Dear Krystel, thank you for your candid feedback. I hope that you will give us another opportunity to serve you again.

6/10 Okay

Ashlee

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The property is fine not over the top but nice. The service was not great for the price. Took a long time to respond to things we needed. We stayed in the two bedroom suite with kitchen and it was missing basic items. When asked for them it would take hours to get, sometimes days. The daily fee at hotel is insane. Location is good.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Dear Ashlee, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

2/10 Terrible

Rodrika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Dear Rodrika, It saddens me that you were not satisfied with our hotel. We apologize for the inconveniences that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Boulan Hotel.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to many shops and steps to the beach!!
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Dear Deborah, we appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable.

4/10 Poor

Danielle

Traveled with group
Disliked: Staff & service, property conditions & facilities
The staff was overall unhelpful and rude. Seemingly reasonable requests were all problems. We were supposed to have complimentary late check out as per the VIP package (it was noted in our check correspondence from the hotel) and the front desk representative was rude and condescending with providing late check out. You pay more when more people are staying in the room, which is reasonable for the number of towels used etc, however they did not provide appropriate linens for 5 people (someone had to sleep on the pull out couch). Then when we called for them it the front desk attendant was clearly annoyed when taking the call and it took over 30 minutes to receive the linens. There was no need for attitude. There were 3 rubbish bins for the bathrooms but nothing for the kitchen making it difficult to keep things organized. The room itself is nice on the surface but it is not well kept - missing parts on the shower handles, sink handle pulling off the wall, one of the hotel phones didn’t work and the TV remote wasn’t working. The turn down service was passable. The benefit of this hotel is its location. The area is very walkable and it’s right by the Bass museum. If the staff were trained to provide better service, basically service with a more pleasant and helpful attitude, it would have been a much better experience.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 13, 2024
Dear Danielle, please allow us to apologize for the shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

Lemson

Liked: Cleanliness, property conditions & facilities
Excellent time spent at Boulan's. Clean and very convenient.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 10, 2024
Dear Lemson, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us.

6/10 Okay

Nohemi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's affordable and convenient, property is near boardwalk, beach and restaurants. Rooms need some attention and TLC. Staff was nice and helpful.
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 6, 2024
Dear Nohemi, your comments have been reviewed and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

4/10 Poor

Farah

Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 10, 2024
Dear Farah, please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest services.

6/10 Okay

Ava

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A lot of the lights in the room didn’t work and the sliding door to the balcony was extremely hard to open.
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 3, 2024
Dear Ava, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! The rooftop pool is amazing; the staff is also so lovely. Great hotel restaurant too.
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 13, 2024
Dear Jason, we strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

10/10 Excellent

Baria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! Close to the beach, close to restaurants. Would rebook here
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 29, 2024
Dear Baria, we appreciate and value all of our guests’ feedback, and I am delighted to hear you enjoyed your stay with us!

10/10 Excellent

Matthew Sidney, Ocean Isle Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Employees were helpful and friendly. Room was amazing!!
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 29, 2024
Dear Matthew, we are pleased to hear that you found our staff friendly and that we were able to meet your expectations when it comes to providing good value accommodations.

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 4 nights in Feb 2024
Response from Reception on Feb 23, 2024
Thank you for staying with us and we hope to welcome you home soon.

2/10 Terrible

Huri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stains all over the carpet. Phone in the room didn’t work. Worst of all, I was charged $125 for 3 small bottles of water, 1 small stale pack of M&M’s, and 2 red bulls on top of my nightly rate. Way too expensive at nearly $600 a night! Definitely not a 4 star hotel!
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 22, 2024
Allow me to apologize for the inconvenience may have caused. I have forwarded your comments to our hotel management for review and consideration. I am confident that they will continue to do their best in order to provide our valued guests with a great stay.

6/10 Okay

MICHELLE, Chantilly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 22, 2024
Dear Michelle, thank you for taking the time to share your recent experience with us.

8/10 Good

sarah

Traveled with group
Liked: Cleanliness, staff & service
The Boulan is definitely a little outdated (multiple fixtures in our room were loose, there was general wear-and-tear), but overall had a good experience. Special shout-out to the staff—everyone we dealt with was lovely and so helpful.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 17, 2024
Dear Sarah, we appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable. However, please accept our sincere apologies if some of our amenities, particularly room areas, fell below your expectations.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property & enjoyed its design, in particular with the courtyard in the middle
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 14, 2024
We appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!

2/10 Terrible

ALICIA

Disliked: Cleanliness, staff & service, property conditions & facilities
I use to come and stay at this place a lot, but the last year or so I haven’t enjoyed it. There’s obviously no money going into the maintenance of the place therefore it is dirty, it smells unclean because it isn’t cleaned. The furniture are stained and rotten and the walls and floors are all dirty.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
Dear Alicia, Thank you for staying with us at Boulan Hotel and taking the time to share your comments regarding your stay. . Allow me to apologize for any inconvenience the housekeeping service provided may have caused. I have taken note of your comments and rest assured that these will be considered when making improvements in order for us to provide you with a more desirable stay.We hope to have the opportunity of welcoming you back to re-experience Boulan in the near future.

10/10 Excellent

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
Dear Abeer, Thank you for staying with us at Boulan South Beach and for your fantastic review!We can't wait to welcome you back soon!

8/10 Good

Henry R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Modern Design of the Hotel Room was beautiful. The Staff was excellent.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 12, 2024
We appreciate your compliments regarding our friendly hotel staff. It was our pleasure to have hosted you and glad that we were able to make your stay enjoyable and comfortable.

8/10 Good

Elizabeth

Traveled with partner
Disliked: Property conditions & facilities
Property is excellently situated. The rooms good size but the interior is "tired" & needs a refurb. Pool area great and Orange Blossom restaurant really good. Kitchen area except for fridge non-existent. We brought our own kettle, cafetier and teabags/coffee etc.
Stayed 10 nights in Jan 2024
Response from Guest Services on Feb 12, 2024
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.

10/10 Excellent

tanyabella

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Dear Tanyabella, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!

10/10 Excellent

Murugesan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the accommodation is easy accessible and commuting is very well. Highly recommend this property for short term stay. Thanks !
Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 3, 2024
Dear Murugesan, we strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We can't wait to welcome you back soon!

8/10 Good

Jose Antoine

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2023
Response from Guest Services on Feb 3, 2024
Thank you for staying with us at Boulan South Beach, we can't wait to welcome you back soon!

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Close dining, nice rooms
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 1, 2024
Dear Eileen, thank you for your fantastic review! we are so pleased to know that you enjoyed your stay and that you found your room well to your liking. It is always motivating on our end to receive commendable feedback from our valued guests like you. We can't wait to welcome you back soon!

8/10 Good

Giuseppe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is always a headache
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 3, 2024
Dear Giuseppe, we appreciate and value all of our feedback, and I am delighted to hear you enjoyed your stay with us! However, we will take appropriate action to ensure a situation of this nature will not be repeated in the future.

10/10 Excellent

Kristie L, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 20, 2024
Dear Kristie, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!

6/10 Okay

Sandra

Traveled with partner
Disliked: Amenities
I enjoyed the stay here for the most part. However, - My original reservation was for the 1br PH, but when we arrived we were put into the 2br PH which had different views. Upon arrival, the room was not as clean as I would expect for the price paid. There were fingerprints/handprints on the bathroom mirrors. The first day the 2nd BR sheets smelled like Bengay The 2nd day there was foundation (makeup) on sheets in the 2nd BR and we do not wear any makeup. The freezer to the refrigerator did not work at all and the 2nd drawer in the refrigerator did not work. The A/C had a red light and service warning on the 2nd day. The front desk wanted to charge $50/hr after the 1st hour to ride the bicycles. The Parking was TERRIBLE - website advertises that the hotel provides covered parking for $40/day, however when we arrived we were advised it was not hotel parking, but a 3rd party OR we could park outside the hotel in metered spots but would have to pay the meter every 3 hours (@ $12 for a total of $96/24 hrs). The parking deck was on the other side of the block and only gave you until 1pm for the $40/day instead of a full 24 hours. You had to walk up/downstairs to get to the parking floors and they had fresh urine from the workers in every corner which was disgusting and not worthy of $40/day or up to standard for a more upscale hotel. Overall, not very accessible for customers which was a big downfall.
Stayed 4 nights in Jan 2024
Response from Guest Services on Jan 24, 2024
Thank you for staying with at Boulan Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- Boulan Hotel in the near future.

10/10 Excellent

Aly

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 24, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

8/10 Good

Annamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

Paris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 19, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

8/10 Good

Eli, Beverly Hills

Traveled with family
Disliked: Property conditions & facilities
They have lots of deferred maintenance , showers that easer water too hot or too cold, many little things that should be fixed. Suites need renovations. Getting too old. It is ashamed as I used to love it & always stayed there .
Stayed 9 nights in Jan 2024
Response from Guest Services on Jan 19, 2024
Thank you for staying with us at Boulan South Beach and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Nikolina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2023
Response from Guest Services on Jan 15, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon !

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great location and great big rooms
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

maxime

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

Denis, Tyngsboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious units. Great location
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 8, 2024
Thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!