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Reviews of Chateaubleau Hotel

2.5 out of 5
Chateaubleau Hotel
1111 Ponce De Leon Blvd, Coral Gables, FL

Reviews

5.0
Rating 10 - Excellent. 203 out of 1377 reviews" "
Rating 8 - Good. 172 out of 1377 reviews" "
Rating 6 - Okay. 203 out of 1377 reviews" "
Rating 4 - Poor. 252 out of 1377 reviews" "
Rating 2 - Terrible. 547 out of 1377 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place I've ever been
Stayed 4 nights in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 1 night in Apr 2024

2/10 Terrible

Mellisa

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very old. Very dirty! Our first room had blood on the towel and dirty bed spread. I asked staff to change me rooms or refund. We got another room, a bit better but had to ask housekeeping to vacuum. We also clorox wiped the entire unit. No bed bugs, so that’s a plus.
Stayed 4 nights in Feb 2024

2/10 Terrible

Madeline

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like. The rooms were disgusting and paint peeling all over. The bathroom door was falling apart and the bathtub didn't have a appropriate shower curtain and all the water spilled out. One of the gentlemen that was traveling with us slip and fell in the bathroom. The hallways were dirty and paint chips all over the carpet.. I never thought that hotel was so trashy, I don't understand why its still open.
Stayed 1 night in Apr 2024

4/10 Poor

Samuel, Vancouver

Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
The 1st room room stank like mold, cigarettes and a wet mop. So I went to front desk and they gave me another room. That room was dirty, tv didn’t work, light between beds didn’t work and the floor was not vacuumed and dirt on the mini fridge. When to front desk again and they gave me another room and that one was meh. I would never stay here again. So upset that I checked in so late and feel stuck that I can’t find something else. #disappointed
Stayed 1 night in Apr 2024

8/10 Good

Saily

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Ryan, Seattle

Liked: Staff & service
Disliked: Cleanliness, amenities
Best part about this property is that it is the perfect setting for a murder movie...not like high quality- but straight B movie AND you have no work to do to prep... the front desk fella was super nice and polite. The room. Was beyond foul. I have traveled world wide and must say that this was the dirtiest room I have ever been in...There was a chicken bone under the bed. Mystery stains galore and damn someone really needed in the sliding glass door. I am 6'-4" and 220 pounds. I booked new room and didn't even check out, ask for refund...
Stayed 2 nights in Apr 2024

8/10 Good

Jose

Traveled with family
Liked: Staff & service
i've never had a better, purely simple, timeless Greek yogurt with walnuts, and berries in just the right amount of honey breakfast 2 days running... perfect! Dimitri at the front desk was beyond attentive. Yes, the room could've been more up-to-date. However, everything was in working order. As well, the location is 2nd to none
Stayed 2 nights in Mar 2024
Response from DIMITRIS on Apr 5, 2024
Thank you so much for your review! We will try to improve.

6/10 Okay

Kelshya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded rooms
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

2/10 Terrible

Barry

Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

8/10 Good

Guido

Traveled with family
Liked: Cleanliness, staff & service
Was good, the price was rasonable, nice naighborhood
Stayed 1 night in Mar 2024
Response from NICK on Apr 5, 2024
Thank you so much for your review! We will try to improve.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the attached restaurant was amazing. I had the salmon and my son had the chicken. It was served hot and cooked to the doneness we requested. We are still talking about how good it was. Staff were all very friendly and helpful. Parking was readily available and free. The hotel room was fair. Window a/c was very dirty but eventually cooled the room. No washcloths. TV did not work properly, and the remote did not work even after requesting new batteries. Carpet was stained. No recent updates. The pool was available. It was a little dirty with leaves, but it worked. Loungers were plentiful and comfy. The pool had a closed sign on it from the city due to safety concerns, but it seemed like they had been addressed ( pole attached to life preserver and lock on gate). No whirlpool. I would not stay in the hotel again.
Stayed 1 night in Mar 2024
Response from NICK on Apr 5, 2024
Thank you so much for your review! We will try to improve.

4/10 Poor

Lindsay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpets were dirty The pool was closed Shower sink and bath dirty Rooms needed painting One light in room worked Balcony scruffy Smelt
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

2/10 Terrible

Min Woo

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
completely lack basic hotel services.
Stayed 4 nights in Mar 2024
Response from NICK on Apr 7, 2024
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

4/10 Poor

Hernando

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel is outdated, doesn't look clean and the room was in bad shape. Furniture, curtains, lamps, carpet, toilet are very old
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Providing exceptional service and amenities to our guests is our utmost priority. Your feedback is invaluable to us, and we will use it constructively to improve and enhance our offerings. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.

2/10 Terrible

R

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Me and my family checked in 3/22 in room 304, the room was very poor and dirty with the TV, microwave not working. Then, In the morning 3/23, after we put food in the fridge, we found out the fridge was not working and all the food we put there was spoiled which was worth $189. When someone came in the morning to fix the microwave and made it work, we lost all electricity in the room for over 3 hours and the people that came to fix the electricity could not fix it. I had 2 work meetings I had to cancel because of no electricity. I hope you understand and make this horrible better, I really do not want to leave a nasty review. Even when I was moved to another room, the quality was not that much better! The front of the room entrance the carpet was completely wet and soggy entrenched with some form of liquid I’m hoping was just water. There was still no hot water in the bathrooms so we were never able to take a shower, the bathroom floors had hair on it, and the room card never worked I needed to go downstairs to activate again. Also, food I purchased the day before for over $100 was already spoiled due to the fridge not working. This is not just me, everyone staying there also complained. See attached video of a woman and her kids that were in front of me while I was checking out. I got completely ignored when I asked for a full refund and a sincere apology for the disrespect this hotel provides customers who trust their establishment.
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your concerns very seriously, and we are actively addressing each of the issues you have raised with our team to prevent similar occurrences in the future. We understand the inconvenience and frustration you must have felt, and we deeply regret any disruptions to your plans and comfort.We are committed to rectifying these issues and improving our services to ensure that all our guests have a pleasant and comfortable stay. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to discuss this matter further with you to make things right.

2/10 Terrible

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 3 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next vis

2/10 Terrible

Clari

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is dirty
Stayed 6 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.

4/10 Poor

WILLIE, Greenwood

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are not what the property looks like. It’s a place to stay but I think they need to update pictures
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next vis

2/10 Terrible

Alejandra Ramirez.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lavamanos estuvo tapado y la bañera y lo reportamos desde que llegamos y no hicieron nada. Y nada de económico que es. Se pago casi $500 por 2 noches y nos tuvimos que lavar la boca en la bañera. Los muchachos de front desk no les importo. Con actitud poco profesional. Don’t stay here is a waist of money. The carpet was really dirty
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

8/10 Good

Anthony

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the staff is very nice, the restaurant and staff there are great people. overall, the place is somewhat tired, the rooster crowing @ 5:45 in the morning is not appreciated
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Dear Esteemed Guest,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be very nice and that you enjoyed your experience at our restaurant.Regarding your concerns about the overall condition of the property and the rooster crowing early in the morning, we sincerely apologize for any inconvenience caused. Please be assured that we are continuously working to enhance our facilities and address any areas that may need improvement.Regarding the rooster crowing, we regret to inform you that this is beyond our control as it is not associated with the hotel. While we sympathize with the disturbance it may cause, unfortunately, there is little we can do to prevent it.Your feedback is valuable to us, and we appreciate your understanding. We hope that despite these inconveniences, you were able to enjoy your overall stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Scott

Business traveler, Traveled with partner
Excellent front desk and the Bar/Restaurant staff was amazing!!
Stayed 5 nights in Mar 2024
Response from NICK on Apr 5, 2024
Thank you so much for your review!

2/10 Terrible

ZULEMA

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE, DISGUSTING, SHOULDN'T BE FOR RENT ....THE ROOMS WERE NASTY THE CARPET IN THE ROOM HAD AND ODOR OF MOLD WITH MANY STAIN ALL OVER THE CARPET ALSO WALL WERE BROKEN , FURNITURE WERE BROKEN AND VERY OLD , BATHROOMS DISGUSTING, MOLD BALCKSTAINS WITH NASTY DIRTY CURTAINS... WE WANT OUR MONEY BACK....BUT THEY DIDNT WANTED AND WE COULD AFFORD TO SPENT MORE MONEY SOME PLACE ELSE'S... PMEASE CAN SOMEONE CONTACT ME I. REGARDS TO THIS PLACE ...THANK YOU.
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

4/10 Poor

Marktus

Disliked: Cleanliness, property conditions & facilities
The smell in the building, hallways and the rooms were terrible. Carpets were not cleaned and had paints all on them. I had to wear mask to sleep so I could breathe. The customer service person changed room for me but it wasn’t different. The company needs to look into what gives the property such bad odor.
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

2/10 Terrible

Rebecca

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
We checked in to the hotel and as soon as we walked into the room we turned around and checked out! I understand that furniture & decor does not need to be updated, I just wanted a clean bed and room to slept in, but the room is filthy, carpet was disgusting, dead bugs on the floor. Open holes next to the air conditioning unit! Not safe!
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

2/10 Terrible

AMANDA

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was awful! Everything was very dirty. Including the blankets and towels in room. Pillows were less than to be desired. Floor was dirty. The chairs on balcony were ripped and broken. Absolutely disgusting and not worth what they are charging!
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

2/10 Terrible

Sophonie

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks like it has never been cleaned. There was blood stains in the bed, entire hotel has a very horrible smell. Did not stay there for more than 15 minutes before I had to leave. Unable to reach manager. Whatever you do do not stay here not worth $1
Stayed 3 nights in Mar 2024
Response from NICK on Apr 7, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are deeply concerned to hear about your experience and sincerely apologize for the unacceptable conditions you encountered during your brief stay.Please rest assured that the cleanliness and comfort of our facilities are of the utmost importance to us, and we take your comments very seriously. We have immediately addressed the issues you raised with our housekeeping and maintenance teams to ensure that such incidents do not recur.We understand the impact this had on your experience and regret any inconvenience or discomfort caused. Your feedback is invaluable to us as it helps us identify areas for improvement.

2/10 Terrible

Norma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property/room was in terrible condition. The room was filthy bugs walking on the wall could not even touch the drapes disgusting. The smell of the hotel in the room were unbearable. Please stay away from this property.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

2/10 Terrible

RANDALL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so run down and dirty, it smells once you get off the elevator, the room is broken down and dirty you can’t have your family sleep in there . It’s a shame it’s on Expedia I would never recommend this place for anyone traveling.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

2/10 Terrible

Gabriela

The rooms were dirty, the toilets didn’t work properly.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
hank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.

10/10 Excellent

Saudia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

8/10 Good

ARMANDO

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

4/10 Poor

Laura

Traveled with family
Disliked: Amenities, property conditions & facilities
Very disappointed, owner needs to put some money in to fixing almost everything in the rooms. Lights didn't work, tv not working, I did not feel safe.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
We appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about your disappointing experience during your recent stay.Ensuring the safety and comfort of our guests is our top priority, and it is disheartening to learn that we fell short of meeting your expectations in several areas, including room amenities and safety concerns.Please know that we take your comments seriously, and we are actively addressing these issues with our management team to implement necessary improvements.We understand the importance of maintaining our property to the highest standards, and we apologize for any inconvenience or discomfort you experienced as a result of these deficiencies.We sincerely value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the excellent experience you deserve.

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking for check in guest. The employee was rude when approaching about the parking.Room didn’t have no mini fridge no ice bucket for the ice no microwave. The second bed only had one pillow. The phone doesn’t work. The water temperature is label incorrect. If want hot water you have to turn it to the cold side. Our room never got cleaned or provided new linen or towels. The trash didn’t get picked up. Paint and plaster on the wall is terrible. The ceiling is falling the carpet needs to be pulled. The AC is a window unit on the bottom of the wall. Not safe for minors. No mattress cover protectors. Stains on the box frame. Outdated furniture. The carport ceiling has a busted pipe and the ceiling is collapsing. The elevator certificate is not displayed.The door is never locked for entry access.The area is nice but the hotel is terrible. Definitely not worth $100/ a night.
Response from NICK on Apr 7, 2024
Thank you for bringing your recent concerns to our attention. We sincerely apologize for any confusion regarding parking during your stay. We want to clarify that parking is indeed complimentary for all our guests.We appreciate your feedback regarding the room amenities and cleanliness issues you encountered. Please rest assured that we are taking immediate action to address these concerns with our team to ensure that future guests do not experience similar issues.Your satisfaction is our top priority, and we are committed to providing you with a positive experience during your stay with us.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

4/10 Poor

Ysabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Es un hotel muy viejo, le hace falta mantenimiento a las instalaciones. Pagué 165$ por una noche y prefiero poner un poco más la próxima vez y hospedarme en otro hotel.En términos generales aunque el hotel sea muy viejo la limpieza debería ser primordial.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Dear [Guest's Name],Thank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

2/10 Terrible

Yoselin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
hank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities
Surrounding’s Topnotch Fountain Park Gables Scene for Historic Landmark Reviewers. Lovely Lobby & Restaurant. The Vintage, Hotel’s coming together nicely through remodeling efforts of the Hotelier family that make-up for aesthetic variations w/ host prowess. The Mylos Restaurant’s Divine Menu continues to take returning customers to The Heavens w/ the SMYLOS, the smile you get from Mylos dining.
Stayed 1 night in Mar 2024
Response from DIMITRIS on Apr 5, 2024
Thank you so much for your review!

2/10 Terrible

sasha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me go into my explanation with a clear mind ......as a older hotel i dont understand why the historic society hasn't commissioned this property. Property was formally known as hotel antilla. With such rich history it is sad to see it fall by the waste side. I went into my reservation fully aware of what to expect.....i had read other reviews. To see it is to believe!!!! The hotel location was convenient to my party's meeting point in little havana. Plus it was nestled away in a nice part of the neighborhood. Dirty beyond belief.......owners don't put effort into property and it shows. Torn windows curtains.....trash from prior guests.....water stained faucets......grill cover fall off of AC unit......asking for multiple towels and washcloths to accommodate my party of 4.....only to ask more than once and to never recieve.....last but not least to have the property's rooster start crowing at 4am..... It was a memory made and a memory we triumphed through. Upside..is all things OUTSIDE the property....quiet on the outskirts of little havana. We attended calle ocho and were heading out to Orlando early next morning. Not far from Versailles the cuban restaurant.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
hank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.

10/10 Excellent

Ryan

Liked: Staff & service
It was perfect for what I used it for would definitely say again
Stayed 3 nights in Mar 2024
Response from DIMITRIS on Apr 5, 2024
Thank you so much for your review!

6/10 Okay

Peter

Traveled with partner
Liked: Staff & service
Unfortunately, when we checked in, the bed sheets had not been changed and we requested to have the beds done. They responded immediately and installed brand new sheets and comforter. We stayed one night. This is not a hotel to stay for more than a couple of days.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.

8/10 Good

Erolflin

Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

6/10 Okay

B. K.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old r7n down property.. this must be conveyed to clients on the booking information by the agents -Expedia or others..
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit

8/10 Good

Romay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel is good for the price. Nice area
Stayed 2 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be good value for the price and that you enjoyed the surrounding area.Providing excellent value and ensuring our guests have a pleasant experience is always our top priority. We are pleased that you had a positive overall impression of your stay with us.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future.

4/10 Poor

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean. The chairs were stained and dirty. The light in the room flickered constantly and the water dripped out of the sink. We requested more pillows and were told that we could only get two not three. There was no working ice machine. We were told to get ice from the restaurant and when we asked for ice they said they didn't have enough. The coffee pot inside had mold in it. Would not stay again.
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice. TV didn’t work but wasn’t in Miami to watch tv
Stayed 2 nights in Mar 2024
Response from DIMITRIS on Apr 5, 2024
Thank you so much for your review! We will try to improve.

2/10 Terrible

einar

Disliked: Cleanliness, staff & service, property conditions & facilities
Baddddd
Stayed 2 nights in Feb 2024
Response from NICK on Apr 7, 2024
Thank you for choosing to stay at our hotel. It was our pleasure to have you as our guest. We hope you had a comfortable and enjoyable experience during your time with us. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there's anything else we can do to enhance your future stays or if you have any feedback for us, please don't hesitate to reach out. We look forward to welcoming you back soon.

6/10 Okay

John

Liked: Staff & service, amenities
Pretty decent stay for cheap. Hotel staff are very friendly and the area is quite safe.
Stayed 3 nights in Mar 2024
Response from NICK on Apr 7, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be good value for the price and that you enjoyed the surrounding area.Providing excellent value and ensuring our guests have a pleasant experience is always our top priority. We are pleased that you had a positive overall impression of your stay with us.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future.

2/10 Terrible

Fatima

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La propiedad está en súper mal estado los colchones sucios la alfombra se nota que tienen años de no lavarla. Los muebles súper viejos. A la propiedad definitivamente le falta mantenimiento.
Stayed 1 night in Mar 2024
Response from NICK on Apr 7, 2024
Dear [Guest's Name],Thank you for sharing your recent experience with us. We sincerely apologize for the lack of hospitality you encountered upon arrival and for the cleanliness issues and unpleasant odor in your room.Please rest assured that we take your feedback very seriously and are actively addressing these concerns with our housekeeping and maintenance teams to ensure that our guests' comfort and satisfaction are not compromised.We understand the importance of providing a welcoming environment and maintaining high standards of cleanliness and comfort. Your comments will be used to improve our services and facilities for future guests.We value your patronage and hope to have the opportunity to regain your trust on your next visit.