Ratings based on 2,593 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

Convenient to the cruise port.

Posted Jun 19, 2017
Pros: Convenient and clean for our 1 night stay.
Location: We did not use activities as we got in late and left next morning.
We booked this for a 1 night stay before departing on a cruise ship. The room was very spacious and everything was there only thing we did not like was that the breakfast room was a bit small and got crowded and noisy. But they did provide a free breakfast and that was great. Free pickup from the airport and again to the cruise port.
Comment from Hotel Management
Jun 21, 2017 by Yamarie C., Front Office Manager, Hotel Management
Thank you for your feedback!
2 out of 5
by A verified traveler from Bahamas

Terrible Customer Service

Posted Jun 13, 2017
Pros: Room space and free parking
Cons: Customer service Customer service Customer service
Location: Questionable area
The customer service my husband and I received from employees here was terrible. The front desk was rude and very dismissive to my husband and I. I vowed to never return to Comfort Suites again for this reason. Management also seem to condone this standard for customer service that changes based on the ethnicity of the guest. If this sort of thing is important to you, then this is not the hotel to stay at. Otherwise, it was clean, but the area it is located was questionable and parking was awkward.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aruba

Perfect for the airport

Posted May 31, 2017
Pros: location, price and the spacious rooms
Cons: The (third party) internet access was too slow, needs improvement. Room could do with an extra light on the ceiling.
Location: Location is perfect for the airport, plenty of food around too, even within walking distance.
We stayed for one night prior to flying out, pefect location for the, just over 1 mile to the rental car return. Rooms are spacious and have all the amenities one could want.
1 out of 5
by A verified traveler

Posted May 28, 2017
Worst experience ever. Never again. Would not recommend to anyone. Not what i expected and galse advertisement.
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

Nice hotel for short stays.

Posted May 26, 2017
Pros: Same of above.
Cons: The breakfast can be different sometimes, especially if you are staying a few days.
Location: Near to the Malls.
I like that the hotel is close to the airport and the cruise port. Free shuttle and nice staff. Our neighbours were a bit loud one night, but the security came up and they stopped. Near to a few eating places
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Convenient and accommodating

Posted May 23, 2017
Pros: Accommodated family of 5, location and free shuttle to Miami Seaport
Hotel was clean and comfortable, shuttle from airport was great, free shuttle in the morning to Miami Seaport was great, made staying here convienent and cost effective
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel close to my mother's nursing home

Posted May 19, 2017
Pros: Close to the airport and easy access to major highways.
Cons: The staff that work during breakfast can improve being a little more friendly.
Location: Although the hotel does not have restaurants at a walking distance it is not too far by car to get to.
Loved the Quick check-in. The young lady at the desk was pleasant .
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice, close to airport.

Posted May 12, 2017
I will definitely recommend this hotel, i wii stay here whenever i am in town again, i slept like a baby, the breakfast was good.
Comment from Hotel Management
May 15, 2017 by Yamarie C., Guest Service Manager, Hotel Management
Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Area surrounding the hotel was not so great and pool area could have been bigger. Air conditioner extremely loud when it comes on
Comment from Hotel Management
May 21, 2017 by Yamarie C., Guest Service Manager, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 1, 2017
Very clean and staff were accommodating. Closed to airport and shopping area
Comment from Hotel Management
May 4, 2017 by Yamarie C., Guest Service Manager, Hotel Management
Thank you for your feedback!